Engineering Vacancy at Cummins Inc

Works with the Divisional Field Service Engineer to provide service engineering and technical assistance to repair location for a particular division/territory. Enable early notification, problem detection, investigation, and documentation on new product issues. Communicate key technical information to technicians.

Assists the Divisional Field Service Engineer in responding to distributor technical inquiries.
Provides repair location with technical support to quickly resolve complex product issues.
Provides updates to technicians on key technical information relating to product issues and repairs.
Prepares detailed analysis and written reports of problem investigations.
Communicates with customers who possess a wide range of skill levels.
Assists in conducting installation, startup, maintenance, repair, training and modification of systems for purposes of evaluating product improvements.

Works with the Divisional Field Service Engineer to provide service engineering and technical assistance to repair location for a particular division/territory. Enable early notification, problem detection, investigation, and documentation on new product issues. Communicate key technical information to technicians.

Assists the Divisional Field Service Engineer in responding to distributor technical inquiries.
Provides repair location with technical support to quickly resolve complex product issues.
Provides updates to technicians on key technical information relating to product issues and repairs.
Prepares detailed analysis and written reports of problem investigations.
Communicates with customers who possess a wide range of skill levels.
Assists in conducting installation, startup, maintenance, repair, training and modification of systems for purposes of evaluating product improvements.

Skills

Communication - Written And Verbal - Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company.

Diagnostics - Familiar with the basic elements of on-board diagnostics and their relevance. Knows when/if diagnostics should/could be applied; capable of applying it at the basic level.

Component Failure Analysis - Ability to analyze engine and/or power generation equipment failures at the component level and to collect the relevant data to develop and support the analysis and conclusions. Demonstrated knowledge by conducting failure analysis on multiple systems.

Data Gathering And Analysis - Capable of selecting and performing the required measurements in a safe manner to determine data quality and to apply predefined applications to raw data sets.

Distribution/Service Network Knowledge - Knowledge of the Distribution Business Unit's role in the distribution and support of Cummins products. Effectively communicates and works with Distributor personnel to complete performance plan objectives which require interaction with the global distribution network.

Field Investigation - Ability to conduct all aspects of a field investigation including; organizing the investigation with field organization and using service tools for diagnosis, analyzing data, and generating a field investigation report. Has completed multiple field investigations. Can train/mentor this skill.

Warranty/Policy Support - Has working knowledge of the warranty, extended coverage, and policy programs. Is able to evaluate a policy request and determine whether it qualifies or not. Has the capability to determine root cause of failure and assign accountability. Is able to communicate the decision in a diplomatic manner. Coaches/trains employees.

Rapid Problem Solving - Aware of the problem solving databases and the Rapid Problem Solving Process. Aware of the 7-Step Problem Solving and Six Sigma methods to identify and define product issues, to develop and implement fixes, and to implement controls to ensure that the issues will not be repeated.

Education, Licenses, Certifications
College, university or equivalent preferred or equivalent technical experience required.

Experience

Intermediate level of relevant work experience required.
Over see technical works and capacity building on the workshop floor