Job Opportunity at Serve Consulting - Nigeria

Job description

Key Responsibilities

• Build and maintain strong, long-lasting customer relationships
• Develop and lead the execution of the Key Account Management strategy
• Communicate the progress of monthly/quarterly initiatives to customers and internal stakeholders
• Assist with high severity customer requests or issue escalations as needed
• Conduct periodic customer satisfaction survey
• Identify new and strategic opportunities that add value to the customer
• Act as first point of contact for all enquiries regarding SERVE’s services and provide a first response to such enquiries ensuring, follow up to possible closure
• Prepare and present periodic Customer Engagement Activity reports
• Be responsible for training (as Trainer), coaching, mentoring and Human Capacity Development of team members

Personal Characteristics

• Natural inclination to render high quality Customer Service
• Inspires confidence and is able to be a trusted advisor to the customer
• Enthusiastic and highly motivated, creative and energetic; brings new ideas to the team
• Team player - able to work seemlessly in international environment
• Goal getter - focused on objectives, but flexible to overcome setbacks and cope with conflicting priorities
• Good communicator
• Ethical and honest

Qualifications

• Minimum of a Bachelor’s degree
• MBA  is an added advantage
• Professional membership and certification in relevant and recognised institutions
• 5-7 years relevant or cognate experience
• Experience selling IT is required with specific focus on software sales