• Job Opportunity at Serve Consulting - Nigeria

  • Posted on: 24 June, 2015 Deadline: 10 July, 2015
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  • Serve Consulting is a business solutions company and the leading SAP solution provider in Nigeria. We are an SAP Channel Partner established to deliver world-class and cost-effective business solutions. Ultimately, we have been able to raise the bottom line for our clients across varying industry sectors.  With our services, our clients are able to stay head and shoulders above competition.

    Our focus is on the following industries:

    • Oil and Gas
    • Consumer Products
    • Banking
    • Government
    • Telecommunication
    • Education.

    Some of our achievements in the past are:
    1. SAP All-In-One Reseller of the Year - Africa Region 2006
    2. Business Development Partner Award SAP All-In-One Reseller of the Year - Africa - Revenue 2008.

    We continually trail-blaze as an example in business process re-engineering using SAP - We are the leading SAP Partner in Nigeria

    Team Lead, Key Account Management

     

    Job description

    Key Responsibilities

    • Build and maintain strong, long-lasting customer relationships
    • Develop and lead the execution of the Key Account Management strategy
    • Communicate the progress of monthly/quarterly initiatives to customers and internal stakeholders
    • Assist with high severity customer requests or issue escalations as needed
    • Conduct periodic customer satisfaction survey
    • Identify new and strategic opportunities that add value to the customer
    • Act as first point of contact for all enquiries regarding SERVE’s services and provide a first response to such enquiries ensuring, follow up to possible closure
    • Prepare and present periodic Customer Engagement Activity reports
    • Be responsible for training (as Trainer), coaching, mentoring and Human Capacity Development of team members

    Personal Characteristics

    • Natural inclination to render high quality Customer Service
    • Inspires confidence and is able to be a trusted advisor to the customer
    • Enthusiastic and highly motivated, creative and energetic; brings new ideas to the team
    • Team player - able to work seemlessly in international environment
    • Goal getter - focused on objectives, but flexible to overcome setbacks and cope with conflicting priorities
    • Good communicator
    • Ethical and honest

    Qualifications

    • Minimum of a Bachelor’s degree
    • MBA  is an added advantage
    • Professional membership and certification in relevant and recognised institutions
    • 5-7 years relevant or cognate experience
    • Experience selling IT is required with specific focus on software sales

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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