New Job Vacancies at PFL Education

Job Purpose

• Representing Specific PFL partner institution within PFL offices and providing effective counselling on applications and visas to all registered students in order to get them to their study destination (UK, Canada, USA, Australia, New-Zealand & Dubai)

Core Working Relationships:

• Front Desk Officers, In-house Reps, Senior Recruitment Officers, Branch Managers, Telesales Sales Team, Events Coordinator, Central Accounts , Conversion Manager, Sales & Business Manager, Operations Manager

Accountabilities

• Provide appropriate counselling to prospective applicants on suitable courses and study options at the University/College they represent and other PFL partner institutions
• Essentially sell programmes and represent the best interest of the partner institution in Nigeria
• Provide a comprehensive support service to applicants during the application and placement process
• Assist with developing new strategic recruitment activities through consultation with the Company and the partner institution s/he represents
• Liaise with other branches within the Company to provide a region-wide service for the University
• Achieve agreed targets for each intake
• Provide timely and accurate updates to the Company and University regarding student recruitment activities.
• Assist University delegates on recruitment visits
• Marketing and Promoting all PFL institutions across all divisions to prospective students
• Conversion of all prospective clients - ensuring clients register
• Provide overall excellent service to all clients
• Send details of unregistered enquirers to the Telesales team for support follow up and conversion
• Maintain full update on all PFL partner institutions regarding courses, materials and procedures
• Update and provide weekly reports to the Branch Manager and Operations Manager on student status, application, enquiries and registrations
• Provide full visa counselling guidance for registered applicants
• Inform Branch Manager of any delay regarding applications from different universities
• Any other related task that may be assigned

Role Requirements
Experience and Qualifications:

• Undergraduate degree or able to demonstrate the level of key skills required at degree level - essential
• Considerable experience in a customer facing role - essential
• Experience in an administrative role - essential
• Experience of working in international education - desirable
• Marketing experience - desirable

Skills and Knowledge

• Excellent verbal and written communication skills - essential
• Proficient in basic use of Microsoft Office suite - essential
• Knowledge of basic marketing principles - desirable
• Knowledge of international higher education - desirable

Personal Qualities:

• Well-presented and professional demeanor
• Flexible and positive attitude
• Organised and methodical
• Excellent interpersonal skills

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Job Purpose

• To give support service to PFL Nigeria on all HR issues

Core Working Relationships

• Operations Manager, Admin/CRM Manager, Branch Managers, Central Accounts Officer, BDM, CSM, Sales & Recruitment Manager

Key Areas of Responsibility

• Ensures accurate job descriptions are in place
• Provide guidance in conducting annual performance appraisals
• Identify training gaps and development opportunities
• Organize necessary staff training sessions, workshops and related activities
• Provide answers and basic counselling to employees’ questions and workplace challenges
• Provide advice and assistance on manpower development plans
• Facilitate employee induction
• Carry out job designs and recruitment activities
• HR manual and allied policies reviews and implementation
• Ensures reference checks are conducted on all new employees
• Prepare, develop and implement compliance procedures
• Conduct exit interviews
• Responsible for ensuring the corporate website is up to date with current jobs
• Ensure recruitment checklists are maintained and continually improved
• Ensure creation of personnel files for all new employees and ensure that all documentation is present and completed.
• Collate, input and advise on all relevant information relating to payroll on a monthly basis
• Execute disciplinary procedures and enforce all PFL operational policies
• Carry out operational oversight functions for assigned PFL branch offices
• All other activities as assigned by the Country Director

Role Requirements
Experience and Qualifications:

• Undergraduate degree - essential
• Minimum of 5 years experience in an HR/Administrative role - essential
• Experience of Human Resources administration - essential

Knowledge
Possession of Proficient knowledge in:

• Human resources management

Job descriptions:

• Performance review methods and techniques
• Staff training, development and recognition
• delegation
• Mentoring and coaching
• An understanding of relevant legislation, policies and procedures
• An understanding of the northern cultural and political environment, and  an understanding of land claims and self-government

Required Skill Set
Candidate must demonstrate the following skills:

• Supervisory skills
• Team building skills
• Problem solving skills
• Basic counselling skills
• Negotiations skills
• Effective verbal and listening communications skills
• Computer skills including the ability to operate spread sheets and word processing programs at a highly proficient level
• Effective written communications skills including the ability to prepare reports, proposals,policies and procedures
• Effective public relations and public speaking skills
• Research and program development skills
• Stress management skills
• Interviewing skills
• Time management skills

Personal Qualities:

• Approachable and confident
• Flexible and positive attitude
• Organised and methodical
• Good interpersonal skills