• Ongoing Recruitment at Human Capacity Development Consultants (HCDC) Limited

  • Posted on: 24 June, 2015 Deadline: Not Specified
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  • Human Capacity Development Consultants (HCDC) Limited is a vibrant and innovative company committed to the goal of developing human capital in organisations for exceptional business results
    We build organisations to achieve optimum performance by developing their human capacity to peak productivity levels
    We are committed to excellence, service & integrity.

    Head, Technical and Underwriting

     

    Description :    
    Strategy/Operational Development
    • Ensure the existence and maintenance of processes that can aid the achievement of organizational objectives in the units
    • Ensure appropriate structures are in place for the provision of quality professional service for all clients and adherence to service level agreement in servicing key clients across the units.
    • Review and update the Technical operation structure as required and in line with the realities of time for efficient service delivery and compliance with regulatory authority
    • Standardization of service across the units.
    • Identification of market opportunities and trends in the economy (global & local) and industry for Management decision
    • Gathering of business intelligence information, for strategic decisions.
    • Development of business continuity plans
    • Delivery of optimal results through implementation and coordination of key operational business initiatives
    • Report weekly to the management on the strategic activities of reporting units and the strategic initiatives for the organization

    Business Development
    • To ensure at all times that the financial target of the technical group is met
    • Strategize for the growth of the units’ client base, through new businesses.
    • Ensure strategic packaging of policies and technical support for the Generation of new businesses.
    • Actively participate in professional networking that has a potential for business development
    • Expansion of existing businesses as follows:
    • Open new areas of service.
    • Review new areas of service to be recommended to clients
    • Make annual business growth projection for the Technical units in line with economic realities
    • Monitor the growth of the Company’s market share in all sectors of the economy.
    • Devise strategies for the generation of business information that can aid the growth of the units’ client base.

    Bid Management
    • Final Review and sign off of packaged bid.

    Account Management
    • Review the audit reports of key Clients accounts
    • Coordinate technical audit services for key prospective clients
    • Give direction for compliance with regulatory guidelines and monitor compliance.
    • To ensure collation of all premiums received are sent to account before deadline for remittance.
    • To analyze remittance made to ensure that all premiums received were remitted.
    • Provide strategic direction for the remarketing of key clients' portfolios for best terms and rates
    • Weekly verification of all key transactions to ensure that PRN & CAN are issued for all payment made by the clients
    • Generate bi-monthly report on premiums received that were not remitted.

    Client Retention and Relationship Management
    • Provide timely intervention on issues that can threaten the retention of key clients' account.
    • Ensure services are delivered to key clients based on Service Level Agreement
    • Review and continuously establish standards for the servicing of clients.
    • Ensure clients complaints are minimized and satisfactorily treated
    • Ensure tracking of complaints and solutions
    • Review key issues relating to clients' complaints and proffer solutions

    Claims management
    • Ensure culture of prompt claims settlement is promoted, through appropriate performance indices.
    • To ensure all key accounts and other complex claims are promptly settled.
    • Report bi-monthly activities on claims to Management.

    Qualifications :    
    Qualification, Minimum Experience and Role Requirement:
    • A minimum of Bachelor degree in any relevant discipline
    • Minimum of 10 years’ relevant experience with 5 years in supervisory role
    • Membership of a reputable and relevant institution.
    • Strong Management Skills.
    • Strong Technical skills
    • Strong Business acumen, coupled with sound Industry knowledge both Local and Global.
    • Sound coaching and mentoring skills
    • Sound communication and relationship management skills
    • IT Savvy, with experience on Insurance related Software (Will be an advantage)

    Please send resume to recruitment@hcdclimited.com and name subject as SHT-01

    go to method of application »

    Retail Store Manager

     

    Description :    
    Job Objective:

    • Responsible for managing department inventory, in-stock position, pricing integrity, merchandising, labour, and other operational processes to company standards.
    • Must follow the Company sales and production planning standards and will ensure that the department achieves the standards of performance as outlined in the work plan.
    • Ensure all new department associates receive proper training and supervision and will ensure correct ordering, receiving, unloading, storage, and rotation of merchandise and building of displays.

    Job Description:
    • Assign employees to specific duties.
    • Examine merchandise to ensure that it is correctly priced and displayed and it functions as advertised.
    • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
    • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
    • Instruct staff on how to handle difficult and complicated sales.
    • Supervise activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
    • Enforce safety, health, and security rules.
    • Monitor sales activities to ensure customers receive satisfactory service and quality goods.
    • Plan and prepare work schedules and keep records of employees' work and time schedules.
    • Establish and implement policies, goals, objectives, and procedures for the department.
    • Inventory stock and reorder when inventory drops to a specified level.
    • Hire, train, and evaluate personnel in sales or marketing establishments, promoting and recommend for disengagement of staff when appropriate.
    • Review inventory and sales records to prepare reports for management and budget departments.
    • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
    • Plan budgets and authorize payments and merchandise returns.
    • Examine products purchased for resale or received for storage to assess the condition of each product or item.
    • Estimate consumer demand and determine the types and amounts of goods to be sold.
    • Keep records of purchases, sales, and requisitions.
    • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
    • Formulate pricing policies for merchandise, according to profitability requirements.
    • Establish credit policies and operating procedures.
    • Completes store operational requirements by scheduling and assigning employees; following up on work results.
    • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
    • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

    Qualifications :    
    Qualification, Minimum Experience and Role Requirement:
    • A minimum of Bachelor degree in any relevant discipline
    • Minimum of 3 - 4 years’ relevant experience especially in the retail industry
    • Membership of a reputable and relevant institution.

    Please send resume to recruitment@hcdclimited.com and state subject as RSMGR

    go to method of application »

    Retail Store Supervisor

     

    Description :    

    • Partners with Store Manager and superiors to set sales goals and targets. Ensures team understands connection between store financial success and bonus programs.
    • Leads, promotes and coaches selling and cultivates an inspired selling culture with associates.
    • Maximizes sales opportunities by leveraging the sales capabilities of associates by using current selling techniques and company programs.
    • Accountable for the prevention and resolution of customer issues by ensuring a high level of customer service is provided by associates.
    • Accountable for services operations and takes on additional responsibilities in the absence of manager.
    • Participates in the recruitment, hiring and onboarding processes for the services departments.
    • Accountable for training and coaching operatives in all aspects of services and customer engagement.
    • Partners with management to execute Performance Development Reviews (PDR’s) in a timely manner, ensures action plans are in place and follows up on development of operatives.
    • Achieves Customers goals and objectives by effectively managing and directing retail personnel, conducting store audits and effectively executing all retail projects.
    • Establishes and maintains trade and Customer relationships by increasing brand representation and effectiveness.
    • Responsible for counting the safe, preparing and making daily bank deposits, completing paperwork and keypunching cashier totals on a daily basis.
    • Maintains and sustains an efficient filing system for all relevant paperwork in line with company standards.
    • Accountable to maintain the day to day operation of the Cash on Delivery (C.O.D) process including reporting, transactions, payments and collections as per company policy.
    • Facilitates the front office till procedures per policy.
    • Monitors adequate inventory levels and places orders for all register and related supplies.
    • Tracks all cash over/shorts, communicate results to management and follows up with associates.
    • Follows proper store opening and closing procedures, including alarm checks and security walks.
    • Proactively models and ensures team's understanding of and adherence to all privacy policies and procedures.
    • Models and ensures team properly secures company assets and physical inventory and follows all loss prevention and key control procedures.
    • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. As a key holder, this position is required to verify bag checks.

    Qualifications :    

    • A minimum of Bachelor degree in any relevant discipline
    • Minimum of 3 years’ relevant experience especially in the retail industry with 1 year supervisory experience
    • Membership of a reputable and relevant institution.

    Please send resume to recruitment@hcdclimited.com and state subject as RSSPV

    go to method of application »

    Retail Attendant

     

    Description :    

    Job Objective: Ensures the business success by fulfilling store sales and operational goals, responsible for providing customers with all the requested information and advise them concerning acquisitions which include sales activities and administrative responsibilities.

    Job Description:
    • Answer the telephone in a pleasant and caring way
    • Participate in counting store’s physical inventory
    • React to all concerns of customers quickly with a sense of importance
    • Maintain cleanliness of store
    • Dispose of cardboard waste and trash
    • Uphold predefined customer service standards
    • Handle cash, change and operate the cash register
    • Ensure stock levels on the sales floor are maintained continually
    • Organize merchandise pricing, signage and coding
    • Maintain freezer items at a secure and satisfactory level
    • Welcome customers, maintain knowledge and help them with the selection of merchandise
    • Arrange shopping carts
    • Communicate information regarding product availability, ingredients and nutritional information
    • Ensure daily activities at the store
    • Maintain the store and displays clean all times
    • Make orders for customers and receive deliveries
    • Make inventory and store goods
    • Check all products to see if there are not damaged

    Qualifications :    

    • A minimum of SSCE
    • Minimum of 1 - 2 years’ relevant experience

    Please send resume to recruitment@hcdclimited.com and state subject as ROPS

    go to method of application »

    Business Development Manager Grid

     

    Description :    

    Job Objective
    • Commercial:
    • Define and lead the execution of a commercial action plan in a defined geographical area with support from Service & Solutions commercial teams.
    • Prepare site audits & expertise missions, write reports and provide recommendations, etc.
    • Service Delivery/Execution:
    • Ensure all contracts won are delivered as per plan (Quality, Cost and Delivery)\
    • Mitigate risks, identify new opportunities and achieve highest level of customer satisfaction.
    • Define the right level of CAPEX for the execution of Service missions.

    KEY PERFORMANCE INDICATORS (KPIs)
    • Number of customer visits per month (including site surveys, expertise, etc.)
    • Pipeline of Service opportunities (k€ - objective is to double current pipeline within 12M)
    • Range of Services offered to customers (parts, on-site repair/maintenance, training, oil analysis, etc.) leveraging the Service supplying units & competence centres in Europe
    • Volume, value and margin of contracts won
    • Number and type of customers (utilities, power gen, industries…)
    • Proper execution of contracts (Quality, Cost, Delivery and Customer Satisfaction)
    • Full compliance to EHS standards (Number of site safety visits, Zero Lost Time Incidents, etc.)
    • Compliance with Company’s values (team, trust, action) and ethical policies

    Qualifications :    

    • Bachelor’s Degree or Higher National Diploma (HND) in Electrical Engineering.
    • A minimum of 5-10 years professional experience in a similar role.
    • Additional experience in Sales and Tendering will be an added advantage.
    • Additional experience in Project Management in Power Plants or major industrial plants will be an added advantage.
    • Avery good technical knowledge of High Voltage (HV) Switchgear, HV substations and Products will be an added advantage.
    • Able to communicate fluently in English Language. Ability to communicate fluently in French will be an added advantage.
    • Familiarity with power generation market dynamics, project management methods, international contracting practices and project financing concepts.
    • Good understanding of the Nigerian power market
    • Natural leader and good team player with an effective work style, even in stressful situations.
    • Entrepreneurial, performance-oriented with a “can do“ attitude
    • Decisive, flexible, open-minded, and culturally sensitive.
    • Strategic thinking coupled with the ability to plan, organize, delegate and supervise.
    • Ready and willing to travel at short notice.

    Please send resume to recruitment@hcdclimited.com and state subject as ABDM

    Method of Application

    Interested and suitably qualified candidates should forward detailed CVs to recruitment@hcdclimited.com

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