Exciting Jobs at DStv Digital Media

We are seeking an outgoing, energetic individual to join our team as a PR and Communications  Manager, who will implement the agreed-upon strategies in regard to the business’ internal and external communications, marketing, public relations, and events. 

RESPONSIBILITIES

You will have a strong understanding of the industry and regulations, and have experience in both brand and stakeholder communications.    

Your job will include the following, but not be limited to: 

Issue Management  - Deal with crisis management by developing and executing a strategy effectively, and will anticipate/predict an potential issues happening by scanning the broadcasting, internet and media environment.  Develop and manage strategic content, core messages, position papers and Q&As in response to issues. Ensure consistency of responses to issues across the business as well as aligning these with the business strategy. 

Customer communication - Assess, evaluate and provide input to customer communication. Develop core messages and operational Q&As to support Customer Care with the introduction of new customer products and services for its frontline employees.Evaluate key customer complaints and establish trends in order to develop a responsive communication approach. 

Social media communication - Develop and manage strategy to deal with issues in all Social media. Monitor and develop an approach to respond to blogs that are critical to the company. Review and manage all responses on the DStv forum and ensure that they are aligned with the business strategy and company core messages. 

Corporate positioning – For internal and external stakeholders.  You will direct and oversee the positioning of the company as well as employee communication. Ensure that all messaging across internal and external media platforms is consistent and in line with business strategy. 

Stakeholder management – Identify those that are critical to business success. Plan for, and manage, an engagement approach to strengthen relations with stakeholders. Alignment of stakeholder engagement with business and Corporate Affairs strategy and priorities 

Media supplier management - Management of PR agency performance. Continuous assessment, review and enhancement of media monitoring and analysis services .  Identify strategic media stories to be shared with execs

Summary: 

We are looking for a highly motivated individual who loves and thrives in the Social Media environment.    You will be a Social media junkie with deep knowledge of and interest in social media, including a curiosity about latest industry trends, technology and changes.  With a can-do attitude you will be the voice of the company on social and digital media, and will continuously generate great content, create new ideas and campaigns, and measure how effective those ideas are. 

Responsibilities: 

With an innate curiosity about the latest trends, technology and changes, your role will include the following but not be limited to: 

• Constantly monitor discussions and comments on social media channels & respond/ interact as much as possible in a very upbeat and friendly manner

• Manage and actively follow social media and other digital marketing methods and integrate new ideas and methods into the organization's approaches.

• Maintain FB, Twitter G+ and WeChat accounts (content & imagery & engagement)

• Maintain social media content calendar

• Proactively and creatively engage customers

• Stay up to date with industry news

• Identify and engage with brand advocates

• Identify and engage with industry influencers

• Compile monthly reports (metrics in those reports)

• Feed social insights back into the business