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  • Jobs at Airtel Nigeria

  • Posted on: 6 June, 2015 Deadline: Not Specified
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    Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

    A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.

    In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.

    Senior Manager: Retail Franchise


    Job Purpose 

    Implement the National Retail Franchise roll out strategy and ensure compliance to defined Retail Operations processes and procedures at all Retail Sales and Service Point 

    Key Accountabilities 

    Business Planning & Strategy

    • Define and implement the strategy for efficient sales operation at all Airtel Franchise touch points
    • Implement and ensure adherence to approved policies and procedures which govern all transactions and dealings at express shops and Kiosks
    • Forecast and project Sales per channel.
    •  Prepare analysis, budget, business case and motivation necessary for strategy implementation.
    • Manage relationships with various internal groups in ensuring that service levels are met, and challenges resolved within predefined timelines.
    • Provide insight into Kiosk and AES operations and identify opportunities for improvement
    • Generate all related reports, dashboards and present same to management while providing recommendations for continuous improvement based on customer feedback and competition analysis
    • Design, development, and documentation of Retail Franchise business continuity plans 

    Process, Policy & Governance

    • Implement Mass retail and Retail Franchise Processes and Procedures.
    • Implement Franchise Operating Manual.
    • Revise and implement  Airtel Express Shops (AES) staff operating guidelines
    • Design and implement Retail Shop & Franchise segmentation and classification
    • Effectively drive and manage governance across retail footprint
    • Develop young entrepreneurs to manage Retail Kiosks

     Project Management

    • Produce Project Plans for Retail Franchise roll out
    • Coordinate and align Regional Retail and HQ SCM team to all shop project
    • Follow Up projects to ensure completion as per timelines
    • Ensure cross functional alignment – IT, Network, HR, Finance, SCM, Sales in all retail projects.
    • Manage all retail franchise projects.


    • Drive Revenue growth and Profitability of Mass Retail Kiosks and Franchise outlets
    • Motivate Franchise staff to maximize sales to ensure that all targets are achieved.
    • Effectively drive and manage target driven initiatives and projects in franchise and mass retail outlets
    • Liaise with Regional team to ensure optimum availability and mix of Airtel products and POS across all Kiosks and franchise showrooms

     People Development

    • Develop schedules for training / awareness for Kiosks & franchisee associates.
    • Drive excellent service culture in the outlets
    • Perform independent review and validation of Shop Operations processes

    Educational Qualification

    • First degree or equivalent in a relevant discipline.
    • Postgraduate/ professional qualification in a related field will be an added advantage.
    • Six (6) to Eight (8) years work experience, with at least five (5) years in a managerial role.

     Relevant Experience

    • 6 – 8 years of relevant work expérience in Telcom, FMCG, Consumables or Retail
    • 6+ years of team management expérience 


    • Sales Operations
    • Retail Franchise operations, structure, policies and procedures.
    • Data Gathering and Analysis
    • Extensive knowledge of Airtel’s products, services and applications
    • Project & Process management
    • Planning and coordination
    • Decision making 


    • Ability to evaluate needs, and determine what process or procedure would best serve those needs
    • Interpersonal  skills
    • Communications skills(written and oral)
    • Must be solution driven, proactive and have acceptable knowledge of the telecommunications business environment
    • Attention to details
    • Reasoning and Analytical Skill.
    • Performance Measurement  & Assessment Skill
    • Supervisory skills

     Personal Characteristics and Behaviour

    • Achieving Results, & Delighting the Customer
    • Analytical
    • Good presentation skills
    • Team Player; Independent, Confident, and Objective
    • Attention to detail/ excellent oral and written communication skills
    • Ready to achieve beyond set target
    • Committed to common goals and values of the organization

     Other requirements

    • Strategic planning
    • Entrepreneurial
    • Relationship management
    • Negotiation and influencing skills

    go to method of application »

    Business Analyst


    Job Purpose

    To develop commercial plans & business cases, business valuations and appraisal of investment opportunities in the Telecoms industry in Nigeria.

    To develop competitive intelligence reporting of telecoms industry and carry out data collation, market intelligence report and analyze macroeconomic indicators to identify new investment and growth areas for the business.

    Key Accountabilities

    Business valuations and Investment Appraisals

    • Return on Investment analysis for capital expenditures on tangible and non- tangible telecom assets
    • Strategic appraisal and valuation of merger and acquisition proposals.
    • Evaluation of business investment opportunities
    • Long term business planning

     Decision Support

    • Greenfield projects, risk and strategic projects evaluation
    • Evaluate potential new investments and perform qualitative and quantitative analysis.
    • Review investments and prepare materials and Investment Committee proposals and presentations
    • Interacts with other departments to create financial models in order to evaluate investment profitability under a bearable risk level

    Commercial Decision Support

    Commercial appraisal of:

    • Enterprise Business -  Wholesale leased line, fibre swap and carrier business opportunities
    • Data Business - New lines of business within data space
    • Mobile Money - New applications of mobile money 

    Market Intelligence and Macroeconomic analysis

    • Research investment and economic market trends to create sales ideas and educational white papers.
    • Gathers and analyses relevant financial data and economic information from a variety of sources, using financial modelling tools and techniques
    • Promote information flow to capture gathered intelligence from internal and external sources.

    Educational Qualifications and Functional / Technical Skills

    • Graduate. Electrical Engineering preferably
    • Professional qualification in Accounting
    • MBA finance

     Relevant Experience

    • 4-6 years in FMCG & Telecoms
    • In-depth knowledge of the telecoms industry.
    • understanding of Telecom accounting
    • Strong data analytical skills
    • Experience of Business Intelligence tools like Hyperion, Cognos etc.
    • Advanced Knowledge of SQL script writing and data mining techniques
    • Deep understanding of company/project valuation concepts
    • Understanding of investor relations reports
    • Proficiency in use of Microsoft Excel, Word & Power Point
    • Excellent research and data mining
    • Strong analytical, computational and communication skills

     Other requirements

    • High level of commitment
    • Attention to detail
    • Results oriented
    • Good interpersonal skills

    go to method of application »

    Senior Officer Reporting and Analysis


    Job Purpose 

    To provide reports and analysis on business performance drivers/key performance indicators aimed at aiding management decision making to achieve overall business goals 

    Key Accountabilities 

    Reporting and Analysis

    • Preparation of Daily Closely Watched Numbers (CWN) Reports
    • Preparation of weekly Primaries Vs. Decrement Analysis
    • Preparation of Weekly Revenue and Segment reports

    Site Analysis and Decision Support

    • Preparation of Daily Site ROI appraisals & analysis and tracker updates
    • Weekly Iternet Protocol Radio Access Network (IPRAN) and second Carrier site-analysis for management decision making
    • Site Deployment evaluations & support
    • Monthly Zero revenue site analysis and New Site performance update
    • Periodic review of Cash Loss Sites with action points tracker by site

    Business Review & Analysis

    • Collation and validation of monthly Management Accounting Perfomance Analysis (MAPA) inputs in line with HQ guidelines and policies
    • Preparation of monthly schedules and analysis for the business review meeting

    Monthly & Quarterly Board Reporting Packs

    • Preparation of monthly Board reports
    • Preparation and compilation of Quarterly Board pack for the Audit Committee

    Educational Qualifications and Functional / Technical Skills

    • Graduate degrees in Economics and Finance
    • Professional qualification in Accounting (ACA) as added advantage

     Relevant Experience

    • Minimum of 4 years’ experience in FMCG & Telecoms
    • In-depth knowledge of the telecoms industry.
    • Strong data analytical skills with experience in database analysis and business intelligence
    • Proficiency in use of Microsoft Excel, Word & Powerpoint
    • Strong analytical, computational and communication skills

     Other requirements

    • High level of commitment, team work, Achieving Results,
    • Good communication and interpersonal skills
    • Result oriented and Analytical

    Method of Application

    Use links below to apply

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