Current Job Opportunities at OLX Nigeria

OLX, the world’s leading online classifieds company, is looking for a talented User Acquisition Manager to drive relevant customer outreach activities in Nigeria, specifically in the Vehicles category reporting directly to the OLX Country Manager.  Daily responsibilities will include leading all aspects of customer relationship management including customer outreach, sales, support and partnerships. The role will focus specifically on auto dealers and high volume sellers in the vehicles category.  The individual will be responsible for driving execution excellence to reach performance goals while managing both internal and external business stakeholders.

The position will provide the opportunity to be a significant driver for our fast growing business in an international, entrepreneurial environment.  OLX is looking for an individual with a strong grasp of customer management principles, deep knowledge of the local auto industry and a strong focus on delivering an excellent relationship management experience to our users.

The role involves working across cultures and countries, providing strategic leadership in all aspects of account management in the auto vertical. The individual will be responsible for the development, execution and monitoring of the key initiatives across all customer touch-points, including but not limited to emails, phone calls and in-person visits.  The individual will also work collaboratively with other functions including Marketing, Product and Business Development to drive growth across the market. 

Responsibilities

Overall Leadership

• Day-to-day management of the existing OLX customer outreach team with regular performance reviews for the team.
• Develop and execute on a robust user acquisition and sales strategy to grow OLX’s leadership in the autos vertical.
• Analyzing and interpreting business performance data to identify issues and develop proactive solutions to achieve set objectives.

• Implementing standardized and consistent global best practice of sales excellence across all processes while applying continuous improvement principles.  

Customer Outreach - Support the existing team in driving customer acquisition activities, including but not limited to:

• Define a strategy to actively recruit new auto clients and retain existing users.
• Execute on user acquisition campaigns.

• Pro-actively lead user education initiatives for car dealers to attract non-users and lead innovation efforts in new user acquisition channels.
• Work collaboratively with other functional teams, including marketing and customer support, to drive overall business objectives.
• Consistently obtain and act on customer feedback geared towards improving general service levels.

Sales and Support – Support the existing team in building a world-class sales process, including but not limited to:

• Design an appropriate sales approach to effectively influence car sellers.
• Implement a comprehensive data tracking /CRM system to track performance
• Measure impact of activities and adjust the strategy appropriately.
• Provide hands-on support to guide our auto users through the OLX process.
• Develop collaborative partnerships with relevant organizations aimed at preventing fraudulent activities that may be directed to users of the site.

Partnerships – Support the existing team in developing collaborative partnerships with relevant organizations including but not limited to:

• Provide thought leadership around creative partnership opportunities to achieve set goals.