Freshly Posted Jobs at Konga Online Shopping

Job Description   
Engage clients/business and establish relationships with corporate entities to make bulk purchases from konga.com; responsible for responding to inbound requests, prospecting new companies-including new and existing clients, qualifying potential opportunities, attending presentations and closing deals.

Reporting Line   
Vice President Marketplace Expansion

Duties & Responsibilities   
• Meet and exceed new business development sales targets
• Recognize and reach out to clients and businesses
• Follow up with leads
• Develop compelling and creative presentations
• Create business marketing strategy
• Meet/exceed sales objectives/KPI's
• Develop positive sales yielding business relationships with intermediaries and clients
• Actively identify areas where relationship development is required and deliver appropriate solutions
• Sales Associate must proactively ensure business sales processes are followed
• Actively keep update on product, industry, technical and client issues
• Take personal responsibility for ensuring compliance and regulatory requirements are met
• Follow through with category managers and other business stakeholders to ensure customer satisfaction
• Record client interaction in lead tracking and other customer relationship management systems
• Actively share ideas and engage in brain storming sessions with colleagues to increase overall success of business
• Actively share ideas with colleagues to increase overall success of business.

Skills & Competencies   
Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level, Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation for Sales

Qualifications & Experience   
• Proven track record of success within B2B sales/business relationship management
• Strong consultative sales skills
• Results-oriented with proven sales track record
• 3-4 years’ experience of selling in a corporate new business environment (preferably online retail)
• Excellent presentation and written skills
• Creative problem solving skills
• Confident in communicating with groups and individuals at all levels
• Self-driven with ability to work using own initiative
• Proven ability to build strong personal relationships with internal/external resources to achieve business goals
• A strong individual but committed team player

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Job Description   
1. He/she is responsible for planning, coordinating, and developing a knowledge base platform and system applications for use by internal resources as well as customers. He/she has to put in place, maintain and enhance the tools and processes to help the internal users cutting their administrative time and automating the business processes.
2. Ensure a detailed CRM strategy.
3. This position is responsible for the periodical review of Quality Assurance policies and Procedures.
4. He/she will also apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development and deployment of CRM software critical to business operations.

Reporting Line   
Director, Customer Experience

Duties & Responsibilities   

KEY DUTIES

•  Organize and structure the Knowledge Base in such a way that information is easy to find and is presented to the end user in a logical format.
•  Use industry best practices to lead design and development of knowledge base structure and user interface for customer-facing, self-help, and online knowledge base.
•  Gather and organize input and information and facilitate communication and interaction with appropriate subject matter experts from various technology groups to obtain and refine content for the knowledge base.
•  Conduct scheduled on the job training in the area of quality control and product knowledge.
•  Create quality control standards.
•  Create robust knowledge base of trends and innovations in the area of quality Control management, general applications and quality assurance information systems management.
•  Coordinate day to day performance and quality monitoring activities
•  Co-ordinate Calibration sessions between the QA and frontline Staff
•  Facilitate a continuous improvement program of value destroying attributes based on the results from the different VOC programs and initiatives
•  Implement and manage cost effective e-learning solution process for the development of the frontline agents to address identified skill gaps
•  Ensure that the frontline teams are tested on the knowledge of all Konga products

Skills & Competencies   

•  Knowledge and Experience in ERP, CRM and Sharepoint
•  Proficient presentation skills to effectively present information to an audience of varying responsibility within the company

Qualifications & Experience   

•  At least 5 years specialized experience required; customer service, customer experience Supervisory experience preferred
•  Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
•  Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities.
•  Demonstrated capacity for gathering/scrutinizing data to identify issues,
• opportunities, patterns, and sustainable business solutions

QUALIFICATIONS:

•  Proficient knowledge of Windows-based computers and Microsoft Office programs; specifically, Excel, Outlook, PowerPoint, Project and Word
•  Knowledge of the ISO Standards
•  Knowledge of COPC standards or any applicable Best in class standard
•  Intermediate knowledge of social media platforms

Essential

•  Bachelor’s degree or equivalent experience
•  Customer Service Certification (desired)