• Current Job Positions at Nokia - Nigeria

  • Posted on: 1 June, 2015 Deadline: Not Specified
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  • Nokia invests in technologies important in a world where billions of devices are connected. We are focused on three businesses: network infrastructure software, hardware and services, which we offer through Nokia Networks; location intelligence, which we provide through HERE; and advanced technology development and licensing, which we pursue through Nokia Technologies. Each of these businesses is a leader in its respective field.

    Through Networks, Nokia is the world’s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.

    NOC Managers - MS Nigeria

     

    Job description

    Leads and facilitates the team in reaching their targets, with the responsibility of personnel management aspects. Ensures operational efficiency by developing working practices, processes and methods. Drives customer satisfaction activities in own area.

    Main Responsibility Area

    Accountable for Network Operations Centre Management within the Network Operations service scope*. Network Operations Centre Management is the leadership and management of all or some of the centralised Network Operations functions, typically including: Fault Management, Performance Management, Configuration Management:
    • Main responsibility is to ensure operational continuity and smooth execution by implementing proactive delivery management practices.
    • Ensures services delivery management based on the Nokia Networks Operations Model, PMI principles and in full alignment with Nokia Networks MoO and applicable BL guidelines.

    Position Description

    * Network Operations Centre process development and implementation
    * Forecasting and Management of Network Operations Centre Resources and Capability
    * Controlling and optimizing Network Operations Centre services delivery performance to SLA/OLA, time, scope, quality)
    * Co-ordinating services delivery stakeholders and ensuring service delivery capability

    Position Requirements

    • Able to work with managers throughout company in analyzing financial situations
    • Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations
    • Excellent IT skills
    • Able to operate in a performance driven organization

    go to method of application »

    Core Operations Manager

     

    Job description

    Leads and facilitates the organizational unit, with the full responsibility of all personnel management aspects. Ensures operational efficiency and right focus by connecting business issues and organizations operating procedures. Drives customer satisfaction proactively in own area.

    Main Responsibility Area

    Responsible for implementing the strategy for the site/technology/functional area. Has final planning responsibility for the own area. Has individual responsibility for goal setting, operations, resourcing, results and competence development of the site/technology/functional area as a whole. Decides upon compensation and benefits within budget limits. Ensures that the line organization and the various projects work in harmony with each other. Main responsibility for customer satisfaction in site/technology/functional area.

    Position Description

    Basic Purpose:
    Overall responsible for Core Network support and optimization (include MPBN, PaCo, RNC and BSC handling), including Routines, Optimization of network resources to maximize efficiency, Network OPEX plan efficiency to support Airtel.
    Will work with all organizational levels, develop and manage project schedules, identify risks and clearly communicate them to project stakeholders, define problem solving and risk mitigation strategies and facilitate conflict resolution through the full project cycle. Will oversee the compilation and analysis of project activity and deliver statistical data/reports on a project’s feasibility and progress.
    Makes recommendations for the most efficient use of network equipment and systems and keeps informed of the most current technologies. Directs the work efforts of managers and supervisors. Is responsible for hiring, firing, performance appraisals, and pay reviews.

    Budget:
    Provides consultative direction for the team towards predetermined long-range goals and objectives. Reviews assignments and determines course of action to be pursued to obtain necessary results.

    Important contributor to development of overall goals and objectives of the company. Erroneous decision or recommendation would normally result in critical delays and modification of projects or operations, cause substantial expenditure of additional time and resources.

    Important contributor to reduce OPEX and optimize
     
    Main Responsibilities and Duties:

    Assures integrity of network performance by developing and implementing policies and standards to achieve KPI’s.

    Performs analytical, technical and administrative work in the planning, installation and ongoing administration of the network systems and services:
    • Supervises the monitoring, tracking, analysis and reporting of network utilisation/allocation of all network components
    • Interacts with departments to determine network capacity needs
    • Keeps general management level/management informed of all issues affecting technical operations
    • Information database & records, Audit follow-up and closure,
    • Trouble ticket escalations
    • Network faults and service management & reporting

    Plans and directs the installation network equipment and systems:
    • Ensures the insertion of new network elements into the network in a controlled and phased manner
    • Leads multiple projects; plans efficiently, budget appropriately
    • Communicates status of projects to general management level/senior management
    Manages all Equipments maintenance support contracts/SLA with vendors

    Other duties include
    • Make a statistical impact in enhancing operational efficiencies.
    • 2nd Line troubleshooting of escalated Core , BSS, Data/Support Systems, network issues
    • Project implementations on the Core, BSS, Data/Support Systems,
    • Interact with managers within Network, customer service and other key departments.
    • Perform and conduct process evaluation, redesign and suggest implementation changes which will be presented to the operations management team.
    • Provide main input in the overall design, determining the methodologies and best practices that will drive Network
    • Work with other managers in validation for Core Network related designs greater efficiencies and lower operational costs.
    • Manage the organization quality process to ensure that new projects and tasks are implemented with minimal interruption to operations and attain the company quality objectives.
    • Review and streamline operations & maintenance program particularly of new equipment/technologies introduced in the network to optimize performance.
    • Maintain the highest level of understanding of our business systems and industry requirements in order to maximize operational efficiency.
    Makes recommendations for the most efficient use of telecommunications equipment and systems, and keeps informed of the most current technologies

    Manages, develops and motivates staff:
    • Oversees activities of personnel (i.e., hires, coaches, appraises, rewards, motivates, disciplines, recommends termination as necessary)
    • Ensures that staff is adequately trained

    Position Requirements

    Customer handling skills with strong interpersonal skills, necessary. The person must have ability to manage customer expectation.
    • Lead the process of knowledge transfer, technical documentation [installation procedures, Norms and standards, etc) and putting in place processes for operating new systems/equipments and technologies
    • Organize and provide training on different fields by identifying the knowledge gaps during implementation of a project till its operation.
    • Management of escalations of faults through CSR and TAC for quick resolution
    • Core Network, BSS, Data/Support, Systems routines [Audit, Preventive maintenance, health checks, configurations back up, manage security log on the nodes and OSS]
    • Network Performance analysis and correction (paging success, congestion, utilization)
    • Will be providing the managed Services to Airtel should have the capability to handle any type of equipment from any of the supplier across the globe. In true sense MS Partner should comply to complete vendor & Technology agnostic managed services to Airtel.

    go to method of application »

    NPO Manager

     

    Job description

    Leads and facilitates the organizational unit, with the full responsibility of all personnel management aspects. Ensures operational efficiency and right focus by connecting business issues and organizations operating procedures. Drives customer satisfaction proactively in own area.

    Main Responsibility Area

    Responsible for implementing the strategy for the site/technology/functional area. Has final planning responsibility for the own area. Has individual responsibility for goal setting, operations, resourcing, results and competence development of the site/technology/functional area as a whole. Decides upon compensation and benefits within budget limits. Ensures that the line organization and the various projects work in harmony with each other. Main responsibility for customer satisfaction in site/technology/functional area.

    Position Description

    Responsible for the evaluation , design and optimization –as per MC/MS contract of existing and new, advanced 2G/3G Radio and Transmission technologies. Able to translate customer or strategic business requirements into final detailed technical design Support the network roll-out strategy Supported technologies include GSM, GPRS/EDGE, UMTS/HSPDA, FHY,FPMR.

    Position Requirements

    Technical proficiency with wireless network infrastructure, knowledge of RF propagation, RF design fundamentals, antenna theory, and performance engineering systems. • Have Excel, Access, programming, RF environment trouble shooting, frequency planning, drive testing, and TDMA, GSM, GPRS/EDGE, and UMTS/HSDPA knowledge. • Thorough knowledge of engineering best practices, capacity management, performance management, and network operations. Knowledge and skills in radio planning tools (Planet, Netact Planner) and measurement tools (TEMS) and MAP INFO. Survey analysis software Actix and or NEMO Analyser

    go to method of application »

    Field Operations Manager

     

    Job description

    Manages and monitors day-to-day field operations of the in-country network to ensure that network performances are meeting the KPI’s. Directs the work efforts of managers and supervisors. Is responsible for hiring, firing, performance appraisals, and pay reviews.

    Main Responsibility Area

    Ensure optimum resources are available for the team in the field:
    • Plan ahead for Field operations staff headcount in relation to company objectives / policy and network rollout speed
    • Maintain good relation ship with suppliers and put in place performance based SLA to optimise their performance
    • Establish in place performance based SLA with cross fictional for effective delivery of work to and from Field operations
    • Keep updated track of spare parts /tools/ Vehicles availability for the Filed operations
    Put in place monthly/weekly reports( and corrective actions where applicable:
    • monthly individual Field operation staff Network Availability (TCH availability) KPI (RNA per region. Meet contractual obligated RNA in each category of sites for Network availability. Min = any individual failure to meet the defined contractual RNA will mean no bonus, Target = Achieve the defined threshold for the objective reporting period, Max = contractual RNA KPI met and exceeded at least one full month during the objective measurement period)
    • monthly individual Field operation staff Site preventive maintenance KPI (Telecom Preventives: Meet planned monthly & quarterly scheduled preventives. Min = 90%, Target= 95%, Max= 100% (Monthly or quarterly preventive mtce means all sites have to be done within the period of measurement of the objective)
    • monthly individual Field operation staff Site Curative maintenance KPI
    o MMTS
    o MMTR
    oNumber of repeat failure
    • monthly contractor performance reports for Generator & Site Maintenance
    • monthly contractor performance reports for Site Refuelling
    • monthly report to show OPEX trend for each site
    • Perform regular site audits to bring out issues of quality and performance
    • monthly report to show spares in store, on transits, under repair and or delayed from repair
    • monthly report to show vehicles availability, fuel consumption and accidents (including costs)
    • monthly active part preventive maintenance adherence
    • In charge of Cost control on OPEX for all regions

    Establish regular staff appraisal process:
    • Manage S4U for entire field operations. Perform biannual dialogue for the regional managers
    • Draw up annual training/PDP requirement for the entire field operation

    Position Description

    Manages and monitors day-to-day operations of the in-country network to ensure that network performances are meeting the KPI’s. Directs the work efforts of managers and supervisors. Is responsible for hiring, firing, performance appraisals, and pay reviews.

    Position Requirements

    • 8+ years with University Degree in telecommunications or IT; at least 2 - 5 years leadership experience
    • Advanced Diploma with over 10 years of experience
    • Able to handle, prioritize, multiple projects simultaneously
    •Abel to operate in a performance driven organisation
    • Knowledge of English and/or French

    go to method of application »

    Operations Director

     

    Job description

    Manages and leads a functional group of people globally (providing services to the customer) or multifunctional groups in a geographical area, with full responsibility of all personnel management aspects. Develops service and support portfolios and capability. Drives customer satisfaction improvement in product/service line.

    Main Responsibility Area

    Responsible for contributing and implementing the strategy for the product/service line. Has final planning and execution responsibility for the own area. Has global responsibility for goal setting, operations, resourcing, results and competence development of the product/service line. Provides frame and support for success of organization. Ensures good co-operation across organisational units. Responsible for the continuous development of the operations in own area. Overall responsibility for customer satisfaction in product/service line.

    Position Description

    Manages projects ensuring good profitability by efficient cost controlling and resource management. Provides leadership and manages large project teams effectively. Acts as primary project interface to the customer ensuring good customer satisfaction and developing the customer relationship. Shares project experience and best practices, knowledge of project management processes, tasks and tools with other project managers. Plans and manages internal and external resources. Is responsible for internal and external project reporting. Represents the customer's requirements back to NSN/account team to anticipate new business opportunities.
    - End to end operation and deployment management as per contractual deliverables (agreed SLA).
    - Financial management
    -Team management
    -Customer (Key stakeholders) management

    Position Requirements
    • Deep experience on data network/LTE and MS environment
    • Fluent Arabic speaking (Lebanon, Egypt, Jordan) would be strong preference

    go to method of application »

    Radio Solution Manager

     

    Job description

    To increase Nokia Networks product and system solutions sales, utilizing wide experience in technologies with defined customers and prospects in proactive sales and marketing support activities.

    Main Responsibility Area

    Sales and marketing support via wide technical sub-system level expertise and good internal/external business understanding. Providing viable business solutions to customers and demonstrating their value. Handling complex problems and/or co-coordinating work which may extend beyond own area of expertise. Sharing expertise. Anticipating client needs, investigating underlying causes and identifying short and longer-term solutions; creating and leading business development.

    Position Description

    The Radio Solution Manager takes the end to end solution ownership in MBB Radio related opportunities for some CT in Angola. The general scope of this position will be driving the MBB RA business and he will be working as one team member in the CT generating MBB RA business. As a key contact Solution Manager within the CT for MBB Radio and towards customer. He will be the anchor for marketing and consultation for RA solutions, whereby he will contribute in maintaining, creating and expanding the RA business in the related CT.
    Mainly by:
    - Identifying & qualifying NSN opportunities in co-operation with CT, in alignment with NSN and customer’s technology strategies.
    - Matching customer needs with NSN products/systems and translate technical solutions to clear customer value and benefits.
    - Sales support and sales case ownership for opportunities within the CT, including solution selling with proactive value argumentation
    - Defining and documenting technical customer solution, responding to technical parts of tenders, and preparing solution optimized BoQs.
    - Arranging technical customer workshops, and participating in negotiations.
    - Building strong customer relationships with customer organizations as agreed with AM of CT.
    - Configuring of network elements for tendering, contracting and implementation

    Position Requirements

    Strong mobile cellular technology knowledge and experience, especially 2G/3G. LTE will be an advantage.
    Knows the Mobile Cellular business in Angola, Preferably has been involved with customer’s activity in Angola. Preferably has system/solution marketing background in addition to the technology skills.
    Strong communication skills and have a good interpersonal skills to build a close relationship with customer.
    Good in persuading and influencing.
    Strong in analytical and solutioning skill. Excellent presentation skills and marketing skills to drive Radio Solutions.
    Strong team work and personal attitude
    Has a business analytical capability for radio solution cases
    Portuguese Speaking is Must for this role

    go to method of application »

    RAN Performance Engineer

     

    Job description

    Proactively plans and performs advanced technical activities requiring knowledge in multiple areas or on a system level to service the customer. Prioritizes work based on customer impact, and brings expertise to customer site on need basis.

    Main Responsibility Area

    Identifies and solves proactively demanding problems and communicates them to key stakeholders. Participates as an expert in own technology area in customer projects. May support areas by participating in emergency and 24/7 duty. Is active in networking and knowledge sharing. Develops processes, tools and working methods.

    Position Description

    • Measure and report the quality of the monitored network
    • Able to do requirement analysis and use tools to prepare customized network reports
    • Master all periodic performance management tools (Nokia Networks and 3rd party)
    • Distribute the reports on network performance to the different competence streams and to the customer as per requirement
    • Actively participate in trouble solving
    • Actively co-operate with Network Planning/ optimization in quality issues
    • Support technical experts in network performance issues.
    • Support pre-post Optimization
    • Generate regular performance reports
    • Develop customized reports
    • Monitor and report traffic and capacity requirement trends
    • Receives and processes requests for Performance data for the customer teams.
    • Analysis monthly trouble ticket database to develop and investigate negative trends occurring in the network.
    • Analyze the Monthly Customer Fault reporting database to identify network problems that contribute to the Customer faults.

    DELIVERABLES / PERFORMANCE MEASURES (Goals and targets to be achieved, reporting etc.):
    • Problems solved or escalated to the correct group/team.
    • NE’s downtimes decreased, meeting SLAs
    • NE quality in the network improved
    • Fault Rectification according to SLAs

    Position Requirements

    SKILLS AND KNOWLEDGE
    (List of the key competencies needed in the position):
    • In-depth knowledge of major Nokia Networks radio/core network PM stats , counters and reports
    • Good command on Nokia Networks Report builder, traffica, SQM, reporting suite
    • At least two years hands on experience in a similar position
    • Self motivated
    • Good team worker
    • Good communication skills
    • Integrity and credibility
    • Collaboration skills

    EXPERIENCE
    • In-depth knowledge of major Nokia Networks radio/core network PM stats , counters and reports
    • Good command on Nokia Networks Report builder, traffica, SQL, reporting suite
    • At least two years hands on experience in a similar position
    • Experience in operations & Maintenance of Cellular networks
    • Analytical and conceptual thinking, problem solving ability
    • Planning and organising experience
    • Experience in communicating with different groups/teams. Ability to adapt to work in a multicultural environment

    go to method of application »

    Lead Service Business Managers - Growth CT

     

    Job description

    Independently manage projects with high risk and complexity ensuring good profitability and quality. Ensure customer satisfaction with delivery and implementation of services. Has overall profit and loss responsibility for the project.

    Main Responsibility Area

    Manages projects ensuring good profitability by efficient cost controlling and resource management. Provides leadership and manages large project teams effectively. Acts as primary project interface to the customer ensuring good customer satisfaction and developing the customer relationship. Shares project experience and best practices, knowledge of project management processes, tasks and tools with other project managers. Plans and manages internal and external resources. Is responsible for internal and external project reporting. Represents the customer's requirements back to NSN/account team to anticipate new business opportunities.

    Position Description

    Management of Financial and non-Financial Performance
    • Drives continuous efficiency improvement by
    o Project Cost Adherence (PCA) management
    o Project Asset Rotation Days (PARD) reduction
    o Achieving/ Optimizing contracted operational Program performance such as Network Availability, Mean-Time-To-Repair (MTTR), Program schedule adherence
    o Ensuring efficient Claims Management
    • Aims to improve revenue and Gross Margin (GM) by
    o capturing Up-sell opportunities
    o effective Change Management

    Contribution to Service Business
    • Contributes by identifying and creating business opportunities
    • Contributes during pre-sales and sales/tendering processes
    • Contributes in the development of the service business

    Program Management Planning
    • Ensures Project Target Agreement (PTA) process takes place
    • Validates PTA contents
    • Plans and manages programs based on Project Management Institute (PMI) principles and processes (initiate, plan, execute, monitor/control, close) and Global Service Business guidelines
    • Leads the customization of Global end-to-end operational processes for Program* requirements (e.g. network operations processes, supply chain process, logistics processes, acceptance process etc.) and ensures they are aligned with NSN MoO
    • Ensures contract management process is initiated and integrated with Project Management processes, Operational processes and NSN Contract Management policies

    Monitoring and Controlling Program Execution
    • Monitors and controls
    o project targets against the PTA baselines
    o Project Management processes (e.g. quality, time management, cost management, scope management, etc.)
    o operational visibility to relevant stakeholders (e.g. PMO, Customer) using pre-defined and agreed-to tools
    o participation at periodic reviews (e.g. Operational Review Meetings)
    o execution of operational processes in line with NSN MoO and applicable Service Business guidelines
    o operational KPIs
    o KPIs as specified in Service Level Agreements
    o execution of the contract management process
    o adherence to applicable official guidelines, handbooks and instructions

    Updating the Program Management Plan
    • Continuously and proactively updates ProgramManagement Plans and Delivery Processes to reflect changing requirements

    Risk Management
    • Identifies and analyzes risks and opportunities
    • Plans and implements risk response actions
    • Ensures risks are actively monitored and managed and that risk management plans are updated as needed

    Stakeholder Management
    • Manages the expectations of Program stakeholders, e.g.
    o customer
    o program organization
    o subcontractors
    o 3rd party vendors (multi-vendor partners)
    o CT team
    o Order Management and Logistics (OML)
    • Sets up and maintains clear and effective internal and external communications with program stakeholders (e.g. customer and project teams)

    Leading the Program Organization
    • Organizes and leads the Program team/organization
    • Performs line management responsibilities, where applicable, such as
    o on-boarding/off-boarding people
    o managing performance, competence development

    Program Closure and Handovers
    • Ensures contractual requirements (e.g. Acceptance Testing done, PAC signed by customer) are completed in a timely manner
    • Closes the project by collecting Lessons Learned, posting calculations, documenting completion of the PTA, conducting Project Satisfaction Surveys (PSS), etc.
    • Facilitates Customer handover activities (e.g. documentation transfer)
    • Ensures internal handover (if applicable)

    Position Requirements

    Previous experiece in Africa essential

    Method of Application

    Interested and suitably qualified candidates should click on preferred job titles to apply online.

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