MAIN PURPOSE:
- To attend to the IT helpdesk as first line of contact to all users for IT related queries & problems in order to ensure a minimal system downtime and prompt response to users need
- To be responsible for the daily internal support of application systems, including service availability, service continuity and incident/problem management within the required timescales
- To maintain and update contents of company website
The function of the role includes but is not limited to:
- To maintain and update audio, video, texts and graphics contents of company websites
- Installing and configuring computer hardware, operating systems and applications, ups, printers, scanners etc. and ensure they are always in optimal condition for all users
- Assisting users with basic & advanced training on standard office word processing, database and graphic & design applications
- Diagnosis and resolution of network related problems
- Diagnosis and resolution of internet connectivity issues and email clients and access related problems
- Resolving system breakdowns & faults in an appropriate & timely manner
- Planning & Scheduling system maintenance and backup
- Checking computer equipment for electrical safety
- Keeping asset register of all I.T assets
- Managing stocks of IT consumables and supplies.
- Liaising with the Head I.T in the resolution of advance problems as it affects the network infrastructure, servers and configuration related issues
PERSON SPECIFICATION(s):
The ideal candidate should:
- Possess strong analytical skills,
- Possess effective communication and interpersonal skills
- Possess excellent IT skills
Qualification: A minimum of second class upper division in Engineering, Science or any other related field of study. Relevant I.T Professional Certifications is compulsory.
Experience: 2 – 3 years of experience in IT discipline
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