Wherever people come together to imagine something, create something, build something, we're there to help make it real. For over 200 years. Around the world.
Drawing on our global experience and 200-year history, Citi works tirelessly to provide consumers, corporations, governments, and institutions with innovative banking solutions that are simple, creative and responsible. Our goal is to deliver products and services that exceed expectations and help customers confidently achieve their goals today and in the future.
The Customer Service role is a Front Office function responsible for attending to the bank/walk-in customers’ needs, requests and inquiries. This is an important role given the fact that one of the most critical issues in banking today is the delivery of high quality service to customers and which has a direct impact on satisfaction, loyalty and revenue.
The purpose of the Customer Service function is therefore to provide outstanding service in an easy, consistent and timely manner to customers as part of a comprehensive strategy aimed at improving quality in the front office.
Internal: Frequent to daily contact with Product & Business Groups, Treasury, Credit Risk Management Services, Branches and other Operations & Technology
External: Mainly customers physically present at the bank for routine requests and enquiries.
Interested and suitably qualified candidates should click here to apply online.