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Citi has been doing business in Nigeria since 1984. The bank formerly operated under the name Nigeria International Bank Limited, but was renamed to Citibank Nigeria Limited (Citi Nigeria) in 2008 to fully align with Citi's global brand and identity. The bank has a strategic business focus in Nigeria specializing mainly in Corporate Banking and servicing ...
Primary Purpose:
The Customer Service role is a Front Office function responsible for attending to the bank/walk-in customers’ needs, requests and inquiries. This is an important role given the fact that one of the most critical issues in banking today is the delivery of high quality service to customers and which has a direct impact on satisfaction, loyalty and revenue.
The purpose of the Customer Service function is therefore to provide outstanding service in an easy, consistent and timely manner to customers as part of a comprehensive strategy aimed at improving quality in the front office.
Business Relationships:
Internal: Frequent to daily contact with Product & Business Groups, Treasury, Credit Risk Management Services, Branches and other Operations & Technology
External: Mainly customers physically present at the bank for routine requests and enquiries.
Qualifications
PERSON SPECIFICATION:
Knowledge:
Skills:
Core Competencies:
Interested and suitably qualified candidates should click here to apply online.
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