• Graduate Jobs at Workforce Management Centre (WFMC) - 55 Positions

  • Posted on: 5 May, 2015 Deadline: 18 May, 2015
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  • Workforce Management Centre (WFMC) is Nigeria's premier Talent Management, Strategy & Organisational Transformation, and Business Process Outsourcing professional service firm.

    Call Centre Consultant (CCC)

     

    Job Description
    To work in a telephone call center or multimedia contact center, handling a variety of functions, including customer service, technical support, telesales and customer contact.      

    Responsibilities
    - Handling incoming telephone calls and dealing with customers via text message, e-mail, web chat or instant messaging.
    - Take customers' orders, provide a quotation, arrange a service call or resolve a technical query by telephone.
    - Make courtesy calls to check customers’ details or ask if they were satisfied with the service they received. CCC may also call customers who have recently purchased a product to offer them information on other products of interest.

    Qualifications and Requirements
    - Call center agents must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry.
    - They must be fast learners in order to acquire the product knowledge to enable them correctly answer customers’ questions.
    - They must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.

    Qualifications:
    - First Degree or its equivalent from any recognized University (B.Sc/HND) in any discipline.
    - Minimum is second Class Lower Division/ Lower Credit.
    - Minimum of 0-3 years relevant work experience in customer service/call centre related roles.
    - Age: Maximum of 34 years.

    go to method of application »

    Marketing Executive

     

    Job Description

    The role is responsible for new client acquisition through focused selling of Retail and Corporate banking products.

    Responsibilities

    • Identify and understand the need of the Customer.
    • Sell the Banks Products proactively to new/prospective customers.
    • Obtain relevant documents on all Bank products sold, e.g. identity document, business registration documents etc
    • Ensure accuracy of all bank forms and documents executed by the Customer.
    • Ensure assigned sales target and budgets are met.
    • Participate in tactical sales/marketing activities.
    • Ensure timely submission of weekly sales activity reports to Direct Sales Manager.
    • Participate in weekly/monthly sales performance review meetings.
    • Maintain accurate records of all sales activities, budget achievements and cross-sell referrals.

    Qualifications and Requirements

    • First Degree or its equivalent from any recognized University (B.Sc/HND/OND) in any discipline.
    • Minimum is second Class Lower Division/ Lower Credit.
    • Minimum of 0-1 year work experience in effective selling and marketing will be an added advantage.
    • Age: Maximum of 34 Years

    Summary of Core Competencies:

    • Excellent and effective Communication.
    • Ability to explain complex information clearly and simply.
    • Good sales and negotiation skills.
    • Understanding of financial products and market.
    • Computer skills (ability to use MS Office, excel and PowerPoint applications).
    • Numeric skills.
    • Self-motivated to achieve sales target and budget.
    • Integrity.
    • Attention to details.
    • Ability to analyse and research information.
    • Customer friendly.

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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