Fresh Job Offers at Nokia Nigeria

Proactively plans and performs advanced technical activities requiring knowledge in multiple areas or on a system level to service the customer. Prioritizes work based on customer impact, and brings expertise to customer site on need basis.

Main Responsibility Area

Identifies and solves proactively demanding problems and communicates them to key stakeholders. Participates as an expert in own technology area in customer projects. May support areas by participating in emergency and 24/7 duty. Is active in networking and knowledge sharing. Develops processes, tools and working methods.

Position Description

• Measure and report the quality of the monitored network
• Able to do requirement analysis and use tools to prepare customized network reports
• Master all periodic performance management tools (Nokia Networks and 3rd party)
• Distribute the reports on network performance to the different competence streams and to the customer as per requirement
• Actively participate in trouble solving
• Actively co-operate with Network Planning/ optimization in quality issues
• Support technical experts in network performance issues.
• Support pre-post Optimization
• Generate regular performance reports
• Develop customized reports
• Monitor and report traffic and capacity requirement trends
• Receives and processes requests for Performance data for the customer teams.
• Analysis monthly trouble ticket database to develop and investigate negative trends occurring in the network.
• Analyze the Monthly Customer Fault reporting database to identify network problems that contribute to the Customer faults.

DELIVERABLES / PERFORMANCE MEASURES (Goals and targets to be achieved, reporting etc.):
• Problems solved or escalated to the correct group/team.
• NE’s downtimes decreased, meeting SLAs
• NE quality in the network improved
• Fault Rectification according to SLAs

Position Requirements

SKILLS AND KNOWLEDGE (List of the key competencies needed in the position):
• In-depth knowledge of major Nokia Networks radio/core network PM stats , counters and reports
• Good command on Nokia Networks Report builder, traffica, SQM, reporting suite
• At least two years hands on experience in a similar position
• Self motivated
• Good team worker
• Good communication skills
• Integrity and credibility
• Collaboration skills

EXPERIENCE
• In-depth knowledge of major Nokia Networks radio/core network PM stats , counters and reports
• Good command on Nokia Networks Report builder, traffica, SQL, reporting suite
• At least two years hands on experience in a similar position
• Experience in operations & Maintenance of Cellular networks
• Analytical and conceptual thinking, problem solving ability
• Planning and organising experience
• Experience in communicating with different groups/teams. Ability to adapt to work in a multicultural environment

Independently manage projects with high risk and complexity ensuring good profitability and quality. Ensure customer satisfaction with delivery and implementation of services. Has overall profit and loss responsibility for the project.

Main Responsibility Area

Manages projects ensuring good profitability by efficient cost controlling and resource management. Provides leadership and manages large project teams effectively. Acts as primary project interface to the customer ensuring good customer satisfaction and developing the customer relationship. Shares project experience and best practices, knowledge of project management processes, tasks and tools with other project managers. Plans and manages internal and external resources. Is responsible for internal and external project reporting. Represents the customer's requirements back to NSN/account team to anticipate new business opportunities.

Position Description

Management of Financial and non-Financial Performance
• Drives continuous efficiency improvement by
o Project Cost Adherence (PCA) management
o Project Asset Rotation Days (PARD) reduction
o Achieving/ Optimizing contracted operational Program performance such as Network Availability, Mean-Time-To-Repair (MTTR), Program schedule adherence
o Ensuring efficient Claims Management
• Aims to improve revenue and Gross Margin (GM) by
o capturing Up-sell opportunities
o effective Change Management

Contribution to Service Business
• Contributes by identifying and creating business opportunities
• Contributes during pre-sales and sales/tendering processes
• Contributes in the development of the service business

Program Management Planning
• Ensures Project Target Agreement (PTA) process takes place
• Validates PTA contents
• Plans and manages programs based on Project Management Institute (PMI) principles and processes (initiate, plan, execute, monitor/control, close) and Global Service Business guidelines
• Leads the customization of Global end-to-end operational processes for Program* requirements (e.g. network operations processes, supply chain process, logistics processes, acceptance process etc.) and ensures they are aligned with NSN MoO
• Ensures contract management process is initiated and integrated with Project Management processes, Operational processes and NSN Contract Management policies

Monitoring and Controlling Program Execution
• Monitors and controls
o project targets against the PTA baselines
o Project Management processes (e.g. quality, time management, cost management, scope management, etc.)
o operational visibility to relevant stakeholders (e.g. PMO, Customer) using pre-defined and agreed-to tools
o participation at periodic reviews (e.g. Operational Review Meetings)
o execution of operational processes in line with NSN MoO and applicable Service Business guidelines
o operational KPIs
o KPIs as specified in Service Level Agreements
o execution of the contract management process
o adherence to applicable official guidelines, handbooks and instructions

Updating the Program Management Plan
• Continuously and proactively updates ProgramManagement Plans and Delivery Processes to reflect changing requirements

Risk Management
• Identifies and analyzes risks and opportunities
• Plans and implements risk response actions
• Ensures risks are actively monitored and managed and that risk management plans are updated as needed

Stakeholder Management
• Manages the expectations of Program stakeholders, e.g.
o customer
o program organization
o subcontractors
o 3rd party vendors (multi-vendor partners)
o CT team
o Order Management and Logistics (OML)
• Sets up and maintains clear and effective internal and external communications with program stakeholders (e.g. customer and project teams)

Leading the Program Organization
• Organizes and leads the Program team/organization
• Performs line management responsibilities, where applicable, such as
o on-boarding/off-boarding people
o managing performance, competence development

Program Closure and Handovers
• Ensures contractual requirements (e.g. Acceptance Testing done, PAC signed by customer) are completed in a timely manner
• Closes the project by collecting Lessons Learned, posting calculations, documenting completion of the PTA, conducting Project Satisfaction Surveys (PSS), etc.
• Facilitates Customer handover activities (e.g. documentation transfer)
• Ensures internal handover (if applicable)

Position Requirements

Previous experiece in Africa essential

To increase Nokia Networks product and system solutions sales, utilizing wide experience in technologies with defined customers and prospects in proactive sales and marketing support activities.

Main Responsibility Area

Sales and marketing support via wide technical sub-system level expertise and good internal/external business understanding. Providing viable business solutions to customers and demonstrating their value. Handling complex problems and/or co-coordinating work which may extend beyond own area of expertise. Sharing expertise. Anticipating client needs, investigating underlying causes and identifying short and longer-term solutions; creating and leading business development.

Position Description

The Radio Solution Manager takes the end to end solution ownership in MBB Radio related opportunities for some CT in Angola. The general scope of this position will be driving the MBB RA business and he will be working as one team member in the CT generating MBB RA business. As a key contact Solution Manager within the CT for MBB Radio and towards customer. He will be the anchor for marketing and consultation for RA solutions, whereby he will contribute in maintaining, creating and expanding the RA business in the related CT.
Mainly by:
- Identifying & qualifying NSN opportunities in co-operation with CT, in alignment with NSN and customer’s technology strategies.
- Matching customer needs with NSN products/systems and translate technical solutions to clear customer value and benefits.
- Sales support and sales case ownership for opportunities within the CT, including solution selling with proactive value argumentation
- Defining and documenting technical customer solution, responding to technical parts of tenders, and preparing solution optimized BoQs.
- Arranging technical customer workshops, and participating in negotiations.
- Building strong customer relationships with customer organizations as agreed with AM of CT.
- Configuring of network elements for tendering, contracting and implementation

Position Requirements

• Strong mobile cellular technology knowledge and experience, especially 2G/3G. LTE will be an advantage.
• Knows the Mobile Cellular business in Angola, Preferably has been involved with customer’s activity in Angola. Preferably has system/solution marketing background in addition to the technology skills.
• Strong communication skills and have a good interpersonal skills to build a close relationship with customer.
• Good in persuading and influencing.
• Strong in analytical and solutioning skill. Excellent presentation skills and marketing skills to drive Radio Solutions.
• Strong team work and personal attitude
• Has a business analytical capability for radio solution cases
• Portuguese Speaking is Must for this role