New Vacancy at Etisalat Nigeria

Job Summary      
Ensure implementation of all processes and procedures for Etisalat's international roaming services.

Principal Functions      

• Keep abreast of trends and advancement in roaming product offerings and recommend options or alternatives to the Director, Wholesale & Carrier Relations
• Develop propositions/business cases for up-to-date roaming packages, propose modifications to enhance existing offerings and proffer recommendations to the Director, Wholesale & Carrier Relations
• Liaise with the Product & Information and VAS team for solution/platform selection and deployment of relevant roaming technology.
• Manage, monitor and evaluate on-going performance and quality of all roaming products and services in line with pre-defined service levels and KPIs.
• Co-ordinate UAT (user acceptance testing) for new product introduction or refinements to existing products.
• Manage alliances with international roaming partners and ensure achievement of service level agreements.
• Plan and negotiate the Inter Operator Tariff (IOT) discount with strategic roaming partners.
• Liaise with the Pricing and Tariffs team to agree and manage roaming tariffs.
• Liaise with the Legal team in reviewing all roaming contracts and agreements.
• Facilitate new product training and coordinate with relevant client facing functions (e.g.Customer Care, Sales and Regional Personnel) to ensure staff are fully trained on all roaming products and services.
• Assist in implementing the unit's work programs and plans in line with agreed upon procedures and guidelines.
• Assist in planning and managing the human and material resources of the unit to optimise performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Wholesale & Carrier Relations
• Perform any other duties as assigned by the Director, Wholesale & Carrier Relations      

Educational Requirements          

• First degree or equivalent in a relevant discipline.
• Postgraduate/ professional qualification in a related field will be an added advantage.    

Experience,Skills & Competencies      

• Six (6) to eight (8) years work experience, with at least three (3) years in a supervisory role.