• Jobs at Konga Online Shopping Limited

  • Posted on: 17 April, 2015 Deadline: 30 April, 2015
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  • Konga Online shopping in Nigeria for phones, clothes, home & kitchen, computers and more at best prices on Konga.com. Enjoy fast delivery service. Buy now!

    Dispute Resolution Specialist

     

    Job Description   

    The role is responsible for attending to escalations from customers regarding disputes on Third-Party seller products. This includes delivery confirmation disputes between buyer and seller, defective items, wrong delivery, product description issues, quality issues. The Dispute specialist is to ensure that in the process of mediating between both parties, a win-win solution is met.

    He/she must have comprehensive understanding of the company’s processes and policies to be able to effectively handle disputes.

    The role is shift based and includes weekends and public holidays.

    Reporting Line    Head, Dispute Resolution

    Duties & Responsibilities   

    - Responding timely to escalations from customers regarding disputes on 3rd Party Seller products
    - Contacting sellers and notifying them of new queries from customers
    - Negotiating and Mediating solutions between buyer and seller
    - Documenting every single communication that occurs in the course of the resolution of the dispute
    - Ensuring that customers and sellers are kept informed of developments in the course of resolution
    - Following up with resolution in progress from the seller’s end and ensuring that the seller fulfils their part of the agreement
    - Following up with the customer and ensuring that they meet their part of the agreement
    - Analyzing existing data and making recommendations to line manager for action to be taken

    Skills & Competencies   

    - Problem Solving
    - Customer service
    - Verbal Communication
    - Written Communication
    - Negotiation skills
    - Ability to multi-task
    - Ability to take initiative
    - Excellent analytical skills
    - Good telephone etiquette
    - Knowledge of Microsoft tools
    - Intermediate knowledge of products sold on the website

    Qualifications & Experience   

    - Bachelor’s degree required.
    - 1 to 2 years’ experience in customer service.
    - Excellent written, verbal, analytical and communication skill

    go to method of application »

    Head, Administration

     

    Job Description   

    The Head, Admin will be responsible for overseeing the management of Konga property and assets, transport, warehouse and logistics as well as general administrative services. The job holder is required to oversee the overall daily office operations, improve administrative processes and policies, manage administrative staff and participate in long-term organizational planning.

    Reporting Line    Director, Finance

    Duties & Responsibilities   

    Planning and budget management
    • Develop and implement effective administration policies and procedures.

    Review and update the procedures as required;
    • Oversee the annual budget preparation for the department and present for management approval; monitor and control the administration budget;Property management
    • Oversee the management of all property management services including the building cleaning and security, maintenance and repair and furniture and fittings;
    • Responsible for the allocation and furnishing of office space.
    • Supervise and review the performance of outsourced property managers and suppliers.Asset Management
    • Develop and oversee the implementation of the asset management system, including: the
    • Establishment of the Asset Management Unit, departmental policies and procedures.
    • Develop and maintain the annual asset management plans aligned with the departmental
    • Strategy and budget, and in consultation with other departments where applicable.
    • Develop and maintain asset registers, including; acquisitions, maintenance management, transfers and valuations
    • Prepare a business plan for the life cycle of assets, including; an analysis of pricing options
    • Utilising life cycle cost, and recommendations on the most appropriate asset solution
    • Prepare a monthly reconciliation with supporting schedules of the asset registers to the relevant accounting records, and resolve uncleared itemsLogistics Management
    • Manage planning and implementation of logistics, including coordination with Project Managers and Project Developers.
    • Participate in the development of logistics policies and procedures in line with the procurement policies and strategic objectives of the organization./
    • Administer transportation, logistics systems, imports or exports, or customer issues.
    • Monitor equipment import processes to ensure compliance with regulatory or legal requirements.Fleet management
    • Oversee the transport and fleet management services and systems.
    • Oversee the proper maintenance, safety and security of the motor vehicle fleet.
    • Oversee the deployment of vehicles.
    • Oversee the allocation and usage of fuel and ensure fuel accountability.General administration
    • Oversee general administration services including security, telephone services, reception services and staff welfare.
    • Oversee the management of the registry, courier and postal services in the fund.
    • Ensures the provision of a conducive working environment including good lighting, sufficient office space and accessibility.Leadership
    • Supervise and manage the performance and development of staff in the department in line with the Organisation’s goals, objectives, policies and regulations.
    • Development of annual work plans and the annual budget plans and implementation.

    Skills & Competencies   

    • Good leadership skills
    • Good communication and teamwork skills.
    • Good computer skills including Microsoft Word and Excel
    • Must be a proactive self-starter and have ability to work with a minimum of supervision.
    • Must be able to analyze problems encountered during work activity and recommend solutions.
    • Must be able to manage time effectively to complete daily assignments

    Qualifications & Experience   

    • Bachelor’s Degree in Business Administration or management or a full professional qualification in Procurement/Facility Management
    • A master degree or MBA will be an added advantage
    • At least 12 years of experience, 8 in Administration role and 5 of which should be at manager level.

    Method of Application

    Interested and suitably qualified candidates should click on preferred job titles to apply online.

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