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  • Current Job Positions at Alcatel-Lucent

  • Posted on: 16 April, 2015 Deadline: Not Specified
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    Alcatel-Lucent is the leading IP networking, ultra-broadband access and cloud technology specialist. We are dedicated to making global communications more innovative, sustainable and accessible for people, businesses and governments worldwide. Our mission is to invent and deliver trusted networks to help our customers unleash their value. Every success has its network.

    Key Account Manager


    Job description

    • Develop and Lead Account Strategies and sales plans
    • Identify key decision makers in assigned accounts, develop and maintain strong and effective strategic relationships with them
    • Gain and build knowledge of target accounts, their business and potential needs
    • Represent Alcatel-Lucent and the various offerings Alcatel-Lucent brings to market (solutions, devices and services) to account. manly in VAS, APPD, IMS/NGN, NSI NMS and special projects
    • Confidently articulate the Alcatel-Lucent vision, systems and application strategies to accounts at all appropriate levels of decision-making.
    • Work with technology specialists to develop account specific proposals and solutions
    • Negotiate contracts with assigned accounts
    • Gain and build an in depth knowledge of Alcatel-Lucent’s strategic systems, applications and corporate directions.
    • Maintain and increase Alcatel-Lucent product knowledge (self study, regular trainings, seminars, etc)
    • Maintain and monitor competition and market trends
    • Maintain close contacts with Alcatel-Lucent product managers and marketing dept. to support marketing plans
    • Obtain and analyze marketing efforts of competitors at assigned accounts and use this information to maximize revenue as well as customer satisfaction
    • To perform & manage all administrative sales tasks starting at opportunity identification until contract signature (Orion, Go/NoGo, RAC, FEG, OLA/OXIA, Derogation, Order Booking…)
    • To ensure global customer satisfaction and good account performance

    To be successful in this role you will need:
    • 10 years selling experience, dealing with accounts, preferably Telcos at a strategic level
    • Track record of successful sales in the region
    • Experience in managing a team of commercially driven Sales or Pre-Sales people
    • Experience in the market is a plus.
    • University or College degree, or equivalent business experience
    • Knowledge of Telco technology solutions and selling strategy as well as the ability to articulate these strategies with confidence to key corporate decision makers.
    • Knowledge of the Operators sales cycle, as well the Operators challenges and how to identify solutions to meet those challenges.
    • Knowledge of Operators required solutions is a plus.

    Individual Excellence

    · Action Orientated: Pursues work with energy, drive, and a strong accomplishment orientation.
    · Integrity & Trustworthiness: Behaves according to high ethical business principles and values.
    · Self Confidence: Feels successful in past undertakings and expects to succeed in future activities.
    · Drive for Results: Continually focuses on achieving positive, concrete results contributing to Alcatel-Lucent’s business success.
    · Planning, Organizing & Co-coordinating: Efficiently develops and implements plans to accomplish goals.
    Customer Feedback
    · Customer Focus: Investigates and takes action to meet customers’ current and future needs.
    · Representing Alcatel-Lucent : Projects a positive and professional image of Alcatel-Lucent in all contacts.
    · Communication Skills: Writes, speaks, and presents information effectively and persuasively across communication settings.
    · Cross Group Collaboration: Demonstrates ability to work across groups by setting mutual goals, ensuring clarity of roles, and working together in ways which enhance business effectiveness.
    · Interpersonal Skills: Develops and maintains good working relationships with others.
    · Negotiation & Conflict Management: Negotiates or mediates sound agreements in business or organizational situations where there is disagreement or differences in interests.
    · Organisational Agility: Understands how to get things done and achieve objectives working with others in an organizational context.
    Long-Term Approach
    · Strategic Leadership: Creates a shared purpose, vision, or direction for his/her group or organization, and inspires others to work toward it.
    · Strategic Thinking: Understands the business, and anticipates and develops business priorities for future action.

    go to method of application »

    Customer Assurance Lead


    Job description

    The candidate in this role is required to:
    • Act as the single Service Assurance point of contact for the Customer and for the Managed Services community and General Program Management (GPM) team.
    • Coordinate all the Services Assurance Delivery Centers (3 rd line support, GNOC, spare-part management, and field forces for First Line Maintenance.
    • Lead and manage all operational customer meetings.
    • Translate contractual SLA/KPI into Operational Level Agreements (statement of work and metrics) with all end-to-end operations stakeholders.
    • Act as the end-to-end owner for incident, service, problem and change management.
    • Act as a Certified Outage Technical Manager (COTM) during system outages and high impact issues.
    • Drive Customer Satisfaction through the established CSAT survey mechanisms (PPE & Relationship) and by providing services that are fully compliant with the SLA/KPI.
    • Establish Escalation management according the contractual terms.
    • Facilitate critical Service Assurance action/recovery actions in close relationship with all Service Assurance delivery functions.
    • Ensure operational readiness across all E2E operations stakeholders in running and new project and technology introduction.
    • Represent requirements for project-specific processes & tools.
    • Pro-actively support network performance, change management, business opportunity identification as well as in the end-to-end lessons learned process.
    • Ensure legal and/or contractual activities to be performed locally (e.g. lawful interception) are in close cooperation and within the setup of the respective delivery center.
    • Drive service improvement activities with the customer in conjunction with other Alcatel-Lucent’s departments dealing with the Managed Services Blueprint compliance, Services Strategy, Lean Six Sigma programs and any other required improvement mechanisms.
    • Foster relationships, build customer trust, manage difficult situations, and negotiate conflicts with a technical focus.
    • Create an environment in which customers will be encouraged to take further steps to increase the business with Alcatel-Lucent (up-scope).
    • Perform Scope management against the contractual Terms & Conditions and align with the GPM for commercial negotiation.
    Leadership Skills:

    · Break boundaries and barriers
    · Mobilize teams and grow potential
    · Project a winning mindset

    Functional Skills:

    · Able to work in a multicultural environment, across different countries or organizations
    · Adaptability
    · Analyze operational & commercial risks and define mitigation strategies with key stakeholders
    · Business acumen & cost management
    · Change Management
    · Communicate clearly and concisely
    · Customer focus
    · Decision making
    · Managing execution
    · Negotiating skills
    · Presentation skills

    Technical Skills:

    · Knowledge of NOC/GNOC processes (e.g.; incident restoration, network change management, ...)
    · Knowledge of NOC/GNOC tools: REMEDY, NetCool, BMC, Nerve Center and other platform tools
    · Broad Multi-Vendor Product knowledge
    · Business case development skills
    · Engineering background or equivalent experience
    · Experience in Incident management & coordination
    · Experience in Maintenance, Network Operations and/or Technical Support activities
    · Experience in telecom technical domains
    · Knowledge of e-2-e Service Assurance Operating Model
    · Knowledge of proactive & preventive maintenance strategies, tools and techniques

    go to method of application »

    Wireless Business Development Manager



    Job description

    • Lead the WLS business development activities for Nigeria.
    • Work with country sales team to develop and implement strategy to breakthrough in LTE and Small Cells.
    • Meet with customers frequently to promote WLS product and solutions, understand their needs, identify and develop opportunities;
    • Set technical and commercial pre-sales strategy and go-to-market plan for WLS business development for key customers;
    • Interact with WLS Business Line to plan for necessary support to develop WLS business (Product Development Plan, Offer Approval Process...)
    • location can be Nigeria, South Africa or Kenya.
    • Business development experience for at least 5 years;
    • Knowledgeable on WLS market with a focus on LTE, technology and competitors;
    • Strong communication skill in English
    • Commercial and Risk assessment skill

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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