• Customer Service Executives at Greengates Specialties Limited

  • Posted on: 19 January, 2012 Deadline: 31 January, 2012
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  • Greengates Specialties Limited is one of the fastest growing food ingredients company in Nigeria and was established in 1996; incorporated in 1997 under the Companies and Allied Matters Act 1990 as a limited liability company to manufacture, act as manufacturers representative, distribute and market food ingredients in Nigeria and West Africa.
    After many years of hard work, a good habit of respecting knowledge and talent and acknowledging them has been formed. In order to develop against strong competition and keep a firm position in the industry, a group of high quality workers were employed and trained.

    CUSTOMER SERVICE EXECUTIVE
    Location: Lagos
     
    RESPONSIBILITIES
    Plan, develop and implement strategy for the Customer Relationship Management Function
    Play a leadership role in the development of proficient Customer Relationship Management processes and applications.
    Develop, optimize and implement business models for retention of company’s customer base
    Manage and optimize customer information on a Customer Relationship Management software
    Provide directions and advice on Customer Relationship Management activities and ensure monthly reporting
    Identify and implement processes to improve and ensure accuracy of customer data
    Managing the Customer Care telephone lines
    Ensure key customer memorable events are promptly acknowledged
     
    QUALIFICATIONS AND REQUIREMENTS
    Minimum of first degree from a reputable university
    Must have between 1-3 years experience

    TO APPLY
    Send CVs and credentials to info@greengates-specialties.com
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