• Job at Jimac Infotech Nigeria Limited

  • Posted on: 23 March, 2015 Deadline: Not Specified
  • View Jobs in ICT / Telecommunication View All Jobs at Jimac Infotech Limited
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  • We are one of the leading Telecommunication Servicing Company with offices in over 10 state in the country required a competent candidate for this role.

    Customer Relations Officer

     

    Responsibilities:

    • Manage customer arrival to maximize relationship building opportunity.
    • Improve the overall customer relationship by delivering reliable administrative support and customer services.
    • Acknowledging customers and treating them courteously.
    • Finding out what information or product customer require meeting his/her need.
    • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Sales / Customer Service / Customer Retention position
    • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction, Monitor individual progress to provide coaching opportunities and to understand employee developmental needs, Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training.

    Requirements:

    • ·         Must have outstanding communication skills (verbal and written), be self-motivated, and a professional demeanor.
    • ·         Minimum of 2 years experience in customer service environment preferred.
    • ·         4-year college degree preferred but not required
    • ·         Must be willing to work Full Time.
    • ·         Must be willing to travel.
    • ·         Internally motivated.
    • ·         Desire to develop oneself.
    • ·         Success-driven.
    • ·         Communication (written and verbal) skills.
    • ·         No-excuses mentality.

    Method of Application

    Interested and qualified candidate should forward their updated CV to :  dumebiabuzor@jimacinfostech.com

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