Latest Vacancy at Standard Chartered Bank Nigeria

JOB PURPOSE
• Perform client on boarding processes primarily related to account opening (AO) and CDD
• Be the librarian & soft copy custodian for AO and CDD related documents
• Identify and escalate blockages in the on-boarding process

KEY RESPONSIBILITIES
Client On boarding
• Follow-up and collect documents from client (depending on client sensitivities) ensuring the “Once to Client” rule is adhered to as much as is practical
• Review documentation received from Client/ RM/ CCM to:
• Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards)
• Ensure documentation “completeness” (i.e. that all documents required for AO or CDD/ GIC have been obtained and all required fields in AO form are filled in)
• Scan, upload and correctly tag the documents per global documentation standards
• Initiate and track CASA Account opening with identified account opening partners
• Ensure handover of physical documentation for archival as per local requirements
• Inform product partners on completion of CDD to commence downstream implementation of facilities & accounts, track progress/ completion and report status to interested parties.
• Support GIC/ network account opening related process as appropriate
• Track TAT on E2E client on boarding process, identify blockages/ hotspots and timely escalations

CDD/ GIC Review
• Identify missing/ additional documents required for CDD/ GIC reviews
• Follow-up and collect documents from client (depending on client sensitivities)
• Review documentation received from Client/ RM/ CCM to:
• Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards)
• Ensure documentation “completeness” (i.e. that all documents required for CDD obtained)
• Scan, upload and correctly tag the documents per global documentation standards

Others (Document Management, MIS & Process Insights)
• Track document expiry/ document update triggers and action document collection from client
• Manage document inventory and enable retrieval of AO and CDD documents
• Maintain relevant MIS on E2E account opening and CDD process (from client request to confirmation to client on account opening)


KEY RELATIONSHIPS FOR
Internal-
• RM/ CCM
• CET Team
• Product Partner Implementation Team
• Core account opening team
Clarifications, status updates, escalation
Documentation clarifications
Coordinating downstream documentation requirements
Tracking account opening and doc archival
KEY MEASURABLES – To be read with individual Job Objectives
 Fast TAT on account opening and CDDs
 Improved retrieval of AO and CDD documents
 Improved client experience through reduction in rework rates for GICs/ CDDs
   
   
Diversity & Inclusion
   
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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JOB PURPOSE
• Provide efficient administrative support to the Head CIC Nigeria and maintain his daily diary.
• Logistics arrangements e.g. flight and hotel bookings required for all Head CIC’s trips.
• First point of contact for all Group visitors –invitation letters, hotel and travel bookings
• Take charge of arrangements for team functions – meetings, trainings, conferences, group visits.
• Prepare advances and reconciliations, utility claims and check invoices from external suppliers in preparation for payment.
• Raise requisitions for stationery and other requirements and ensure approval and delivery from appropriate quarters
• Manage fleet of pool cars for CIC
• Manage gift and entertainment register
• Liaise with appropriate support functions to ensure all team equipment-printers, scanners etc function smoothly
• Liaise with CIC Segment Heads for annual and periodic corporate gift request.

KEY RESPONSIBILITIES KEY ACTIVITIES
• Handling all in and out correspondences for Corporate & Institutional Clients business.
• Establish and manage the department’s filing system
• Assist HCIC with administrative efficiency in the department
• Assist HCIC with personnel policy implementation.
• Collate competitive data analysis
• Responsible for service quality initiative in the department
• Maintain division’s correspondence file.
• Arrange all internal and external meetings for the HCIC.
• Custodian of all HCIC files.
• Ensure all deadlines are met and escalate exceptions.
• Maintain service metric and performance in the division
• Maintain file movement register
• Collate and manage the leave plan and handover process
• Ensure job objectives and descriptions are completely filed
• Any other assignment assigned by the HCIC
• Collation of service breakdown/enhancements and customer complaints
• Collate business unit survey
• Drive full implementation of agreed training plans
• Undertake relevant project implementation review as indicated by the HCIC
• SS&VM Liaison Officer
• Remain alert to the risk of money laundering and assist in the bank’s effort in combating it by adhering to the key principles in relation to : identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers

KEY RELATIONSHIPS FOR

EXTERNAL:

 Clients
 CBN
 Media/PR
 ARO
 Regional Heads of SCB (Other African Countries)
 Corporate Customers

INTERNAL:

 All CIC Staff
KEY MEASURABLES – To be read with individual Job Objectives

• Providing administrative support
• Handling all correspondence in and out of CIC
• Ensure smooth running and effective coordination of activities in CIC

   
Diversity & Inclusion
   
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.