• New Job Advert at Huawei Technologies

  • Posted on: 10 March, 2015 Deadline: Not Specified
  • View Jobs in ICT / Telecommunication View All Jobs at Huawei Technologies Co. Ltd.
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  • At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it.

    Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world's population.

    Huawei's vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.

    Specialist, User Support

     

    Job description

    • Provides information technology support services in the delivery of IT Outsourcing business requirement.
    • Operational
    • Take a lead in provisioning first level technical support to end users for ITO organisation.
    • Manages fault resolutions and attend to requests from the call centre and other end-users.
    • Assist in the management of ITO assets life cycle.
    • Liaise with the Service Desk team to ensure trouble tickets and incidents are resolved efficiently and in a timely manner in line with agreed SLAs.
    • Research new technologies and approaches to meeting and exceeding customer needs and proffer recommendations to the Head, User Support.
    • Develop and maintain an effective database of historical information about users’ issues in generating pattern of Business activities for decision management.
    • Handles a technical lead role in major ITO projects as it relates to the End users
    • Liaise with relevant customer’s business units/ team/function in ensuring service expectations is being met.
    • Attend team/divisional/departmental meetings as required.
    • Provide guidance and manage the performance of subordinates (where applicable).
    • Prepare/compile agreed periodic activity and performance reports for the attention of the Head, User Support.
    • Perform any other duties as assigned by the Head, User Support.

    Desired Skills and Experience

    • First degree or equivalent in a relevant discipline
    • Minimum of three (3) years relevant work experience
    • At least one year experience of supervising a number of support resources

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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