• Job at Integrated Corporate Services Limited

  • Posted on: 6 March, 2015 Deadline: 31 March, 2015
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  • Integrated Corporate Services Limited is a leading Outsourcing Services provider incorporated in August,1994. We offer a comprehensive range of outsourcing services ranging from Human Resource solutions to fleet management. We serve both small and medium sized enterprises as well as large corporate companies.

    Integrated Corporate Services Limited is recruiting to fill the position of:

    Contact Center Agent

     

    Job Description

    • Responsible for direct engagement with internal and external customers through all channels of engagement - telephone, email, live chat and social media;
    • Respond promptly to enquiries, requests and complaints accordingly.
    • Escalate all issues as required to relevant teams and units for prompt resolution.
    • We would require candidates with multilingual skills (Ability to speak Hausa, Yoruba and Igbo).

    Basic Requirements

    • University graduate with a minimum of 2:2 grade
    • Not older than 26 years.
    • Must have concluded NYSC.
    • Based in Lagos
    • Proficient in English language (Oral and Written)

    Required skills and competencies include but are not limited to the following:

    • Good knowledge of basic Microsoft office tools/Applications.
    • Ability to multi- task and work under minimal supervision.
    • Basic Telephone and email etiquette.
    • Innovative and Problem solving ability.
    • Good Customer Service skill
    • Willingness to learn and ability to work under pressure.
    • Good Interpersonal Skills
    • Excellent Communication Skills (Oral & Written)

    Method of Application

    Interested and qualified candidates should click here to apply online

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