Several Job Positions at Global Profilers

Responsibilities:

Job Summary
The Country Manager will manage operations, develop business and increase profitability for the company in Nigeria.
 
Responsibilities

·         Manage all operations within the country.
·         Take responsibility for profit, revenue, cash and quality targets.
·         Take responsibilities for many areas of the business such as moving services, global mobility and records management.
·         Prepare annual budgets and produce a detailed annual business operating plan as well as monthly, quarterly or annual targets for revenue, profits and cash.
·         Produce business performance reports, which could be on a monthly or quarterly basis.
·         Recruit and manage staff, including performance monitoring, and possibly mentoring and training.
·         Deliver the highest standards of customer service.

Experience/Qualifications

·         Degree level or equivalent, preferably with some financial qualifications or training – a solid understanding of budgeting and financial planning is essential as this role involves agreeing annual budgets as well as producing financial reports.
·         General management experience is essential for working in this job
·         Knowledge and experience of the E-Commerce
·         Must be familiar with computer software programs eg Word, Excel etc.
.         Good Financial Knowledge

Qualification and Experience:
Expectations/Skills       

·         Business Development skills
·         Excellent networking skills.
·         Excellent interpersonal skills at all levels, including people-management, leadership and both written and verbal communication skills.
.         High level of attention to detail
.         Exceptional communication and writing skills
.         Ability to thrive in a fast-paced, deadline-oriented environment

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Responsibilities:

• . Provide assistance and advise to customers using our products or services
• . Champion proper customer service etiquettes with customers by telephone email, letter and face to face, etc.
• . Investigate and solve customers’ problems which may be escalated
• . Handle customer complaints or any major incidents
• . Keep accurate records of discussions or correspondence with customer
• . Provide statistics or data to determine the level of customer service the organization is providing
• . Developing feedback or complaints procedures for customers to use.
• . Develop customer service procedures, policies and standards for the organization or department
• . Meet with other managers to discuss possible improvements to customer service
• . Train staff to deliver high standard customer service.

Qualification and Experience:

• Minimum of 4 years work experience ; managing staff
• Conversant with e-commerce
• Possess online buying experience and be familiar with USA and UK sites
• Excellent communication skills
• Target driven and proactive
• Expectation/Skills
• Must be a good team player, must be innovative and proactive
• Must be customer service oriented
• Experience with technology and internet especially ecommerce
• Good people skill with ability to communicate effectively
• Proficient in MS office ( Excel, PowerPoint and word)
• Must be able to manage and lead a team

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Responsibilities:

·         Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
·         Fully understand the opportunity funnel across your channel of business and forecast sales accurately
·         Ensure management understands challenges and opportunities while owning the resolution/closure yourself
·         Create a territory plan and execute on that plan assuring annual sales objectives are met.
·         Identifies and approaches key or strategic partners and sets short- and long-term channel strategies
·         Develop new prospects based on rolodex and company supplied leads,,
.         Provide high level of customer service to ensure client's complete satisfaction

Experience/Qualifications

·         University or equivalent degree in marketing  or related discipline
·         Minimum of 5 years’ experience in sales and marketing in an online retail store
·         Conversant with e-commerce
·         Possess online buying experience  and be familiar with USA and UK sites
·         Excellent communication skill
·         Target driven

Expectations/Skills

·         Must be a good team player, must be innovative and proactive
·         Must be customer service oriented
·         Target driven and proactive
·         Technology savvy
·         Good people skill with ability to communicate effectively
·         Excellent Communication Skills

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Responsibilities:

Job Summary
The Call Centre Representative will be responsible for serving the customers by determining requirements; answering inquiries; resolving problems; fulfilling requests and maintaining database

Responsibilities
·         Answering inquiries by clarifying desired information, researching, locating and providing information
·         Fulfils requests by clarifying desired information; completing transactions and forwarding requests.
·         Maintains call center database by entering information.
·         Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems.

Experience/Qualifications
·         Minimum of 1 (one) year work experience in customer service
·         Conversant with e-commerce
·         Possess online buying experience & be familiar with USA & UK sites
·         Excellent communication skills
·         Target driven and proactive

Expectations/Skills
·         Must be a good team player, must be innovative and proactive
·         Must be customer service oriented
·         Technology savvy
·         Good people skill with ability to communicate effectively

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Responsibilities:

• Formulate in consultation with the Corporate Affairs and Government Relations Manager, the National Content plan and implementation for the Group and it’s companies
• Provide strategic direction and support to build relationships with key government agencies such as NAPIMS, DPR, NNPC and NCD Monitoring Board or any agency as required for the Group and its Joint Venture partners
• Develop and drive strategy for achievement of key performance indicators in the Guidelines for Nigerian Content Development
• Provide day-to-day support in collation and interpretation of local data related to the Industry that would be required to implement any strategies and plans as deemed fit
• Stay abreast and updated on trends within the industry focused on the development of local capacity
• Liaise with all stakeholders to prepare and monitor the Group’s Nigerian Content Plans in compliance with local laws for all the proposals submitted
• Liaise with all the involved functions, in particular Legal, HR and Finance in ensuring compliance with the provisions of the Nigerian Oil & Gas Industry Content Act
• Assist the Business Development Department in maintaining competitive advantage in adding value to the Nigerian content policy
• Lead and manage interface and relationship building with key contacts at customer NCD departments, NCDMB, DPR (NCD), governments, and host communities.
• Lead efforts towards participation in NCD forums, seminars, exhibitions and summits as may be directed by customers, NCDMB and other regulatory bodies. Report action items from such events and drive compliance as appropriate.
• Lead initiatives that will promptly lead to the proliferation of skills and competencies among Nigerians of all ages, both in general.
• Responsible for formulating and driving all Nigerian Content initiatives and projects, providing project scope, costs and implementation plan. Also responsible for ensuring that the desired level of recognition/credit is received (from NCDMB and customers) for such initiatives.
• Perform other duties as required
• Participate as a member of the Group BD Team
• Represent the Company at conferences and exhibitions

Key Interfaces

• P.A, GEDs, MD
• JL NC & Business Development Manager
• Marketing Officer IOC
• Clients
• JV Partners, Oil Companies
• NNPC, NAPIMS, NCDMB, DPR, NIPEX
• Ministries

Qualification and Experience:

• A relevant university degree.
• A postgraduate qualification in a relevant field is an added advantage
• A sound working knowledge of the Nigerian Local Content Law
• In-depth understanding of the Oil and Gas legal regime
• Must have experience in actively interfacing with government regulatory agencies
• Must be familiar with proposals preparation and/or project management
• Excellent presentation and communication skills
• A Minimum of 5 years’ relevant Local Content Law experience in the oil and gas industry
• Must have completed the compulsory NYSC program

Key Skills and Attributes

• Strong oral, written and presentation skills
• Impeccable English language writing skills
• Strong intellectual skills, track record of innovated thinking, analysis and practical activity
• Strong experience in working with the media
• Proven ability in communications and stakeholder relations
• Oil & gas industry experience preferred
• Computer Literate
• Ability to work with a team
• Ability to negotiate and persuade
• Ability to work on multiple projects simultaneously
• Skilled in networking and network building