Jobs at eHealth Systems Africa

Summary:The User Experience Associate I (UEA) completes specific functional tasks in the office and the field for the Kano Connect (KC) user base and network platform assigned projects. S/he coordinates and performs end user inputs in timely fashion to meet evolving user needs. Provides proactive support to other departmental/project staff.Delivers services with utmost professionalism and in a timely manner. The UEA may progressively work cross-functionally within eHealth Africa’s project teams to support the organisation’s strategic goals.

Essential Duties and Responsibilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned.

• Provides first level support on user testing and process issues. Conduct user acceptance testing and performs quality assurance during testing/system integration works. Manages, resolves and escalates user requests.
• Conduct training/workshops for key users. Provide monthly usage/support statistics for KC helpdesk and publish for performance and quality. 
• Receives/resolves user inquiries and related issues. Engages stakeholders by providing updates through informal or formal meetings and ensures any decisions required are consulted by all key stakeholders.
• Aids the KC team in establishing patterns for approach/methodology to deliver new and extending existing products and features.
• Prepares all equipment, devices and materials for project use and/or field activities and ensures all equipment and devices are fully charged and activated for daily use. Work with system developers to assess and resolve technical challenges with the help desk.
• Provides direct user support and administration for KC tools, and applications. Ensures judicious use of all assigned equipment and materials, including safe transport to and from the field.
• Coordinates and work closely with various stakeholders on project business requirements, schedules and implementation. Works closely with partnering organizations, providing specific training, guidance and coaching, as needed, to ensure successful outcomes towards assigned goals.
• Manages the user’s expectations, actively engages users so as to achieve user satisfaction. Completes daily project and/or field reports by downloading and submitting data to the Project Manager. Provides weekly and monthly progress reports/logs against monthly delivery targets and schedules.
• Inventories supplies and ensures the project team has adequate supplies to support projects. Assists in new software installation and upgrades.
• Participates in optimization/change actions, roll-out of additional KC user functionalities and provide training for other application services when required.
• Provides support to other projects where needed.
• Identifies areas for improvement in project and/or field work and brings to the attention of Project Manager.  As directed, ensures that appropriate corrective actions are taken in a timely manner, including review and update of eHA processes, materials and equipment.
• Communicates effectively with eHA team members and partnering organizations to establish trust and promote eHA’s core values of ethics and integrity.
• Responsible for performing any other duty assigned by Management.
• May frequently travel between company worksites.
• Presents a professional demeanor at all times.  Approaches others in a tactful manner.  Reacts well under pressure.  Treats others with respect and consideration regardless of their status or position.  Accepts responsibility for own actions.  Follows through on commitments.
• Is consistently at work and on time.
• Participates in and promotes a positive, supportive, cooperative team environment.
• Attends and participates in staff meetings, training classes and supervision.
• Adheres to Policies and Procedures.
• Adheres to eHealth Africa Code of Conduct as well as ethical standards of the field

Qualifications:  The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.

Education/Experience

• Bachelor's Degree from an accredited institution is preferred. 
• 1-3 years years of job-related experience, preferably field work in a project management department, or an equivalent combination of education and experience, is preferred.
• Experience in public speaking is preferred.
• Relevant field working experience in an NGO is desirable. Ability to manage a complex and varied workload, work under pressure, and manage significant travel to insecure environments. Proven ability to work with diverse teams/stakeholders and to foster a positive working environment with local and international stakeholders. Experience in working with mobile applications, web applications development and applications.
• Must possess excellent communication and interpersonal skills.
• Good learning ability. Action oriented and resilient in a fast-paced environment.
• Ability to work independently and in a team.

Certifications and Licenses

• A Project Management (PMI) certification is preferred
• First Aid  and Health & Safety qualifications desirable

Computer Skills

• Advanced computer skills, including Microsoft Windows and Microsoft Office Suite.
• Proficiency working within specialized software.

Language Ability

• English is the spoken and written language. Fluency in Hausa is desirable.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence
• Ability to effectively present information and respond to questions from groups of managers, employees and the general public.

Math Ability

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

Reasoning Ability

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

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Summary:The User Experience Officer 1 (UEO) coordinates and completes specific functional tasks in the office and the field for the Kano Connect (KC) user base and network platform.   Delivers services with utmost professionalism and in a timely manner. The UEO may progressively work cross-functionally within eHealth Africa’s project teams to support the organisation’s strategic goals. S/he is responsible for providing excellent user experiences for a range of products delivered across multiple platforms from mobile to tablet devices. Delivers a consistent approach to user experience by establishing patterns, tools, libraries and processes across all the delivery platforms. Responsible for the effective and efficient conduct of help desk services and users related matters                              

Essential Duties and Responsibilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned.

• Leads specials assignments and projects under the direction of the PM. Facilitates board level training and presentations. Communicates effectively with eHA team members and partnering organizations to establish trust and promote eHA’s core values of ethics and integrity.
• Serves as the daily point of contact from project initiation to completion, including attending meetings with relevant stakeholders and partners. Aids in the facilitation of user acceptance testing and its overall coordination. Aids and/or produces relevant Kano Connect front/back -end user process and policy documentations.
• Engages stakeholders by providing updates through informal or formal meetings and ensures any decisions required are consulted by all key stakeholders.
• Supports the Project Manager, Implementation Manager, on major projects, including planning, coordinating project activities at the board level with relevant clients and stakeholders.
• Provides project support in operating the KC user help desk line as needed.  Has a comprehensive and working knowledge of all KC operational processes and protocols for both product/project implementations. Works with the project team to operate the user help desk line. Learns all appropriate processes and protocols for product/project implementation.
• Maintains a desk log of actions and incidents including the recording of all incoming telephone calls that require action or attention by others, and making occurrence reports as required.
• Provides weekly and monthly progress reports/logs against monthly delivery targets and schedules using project specified management software.
• Works closely with partnering organizations, and relevant stakeholder providing specific training, guidance and coaching, as needed, to ensure successful outcomes towards assigned goals. Communicates relevant information to all team members, regarding schedule and project requirements, including changes.
• Evaluates project issues and executes action plans to ensure resolution. Actively identifies and escalates quality and compliance concerns. Oversees and allocates equipment, including secure storage, assignments and receipt, sorting and logging in and out of the office and field.
• Maintains good, professional working relationships with clients/relevant stakeholders. Aids in coordination and facilitation of KC trainings and provides logistics support surmounting to the successful implementation of KC User trainings, or other training support needs throughout other departments when needed.
• Completes and closes out required documentation for work done with strict adherence to SOPs, protocols and processes.
• Responsible for performing any other duty as assigned by Management.
• Maintains safe and clean working environment by following procedures, rules and regulations
• Ensures compliance with laws and regulations.
• May frequently travel between company worksites.
• Presents a professional demeanor at all times.  Approaches others in a tactful manner.  Reacts well under pressure.  Treats others with respect and consideration regardless of their status or position.  Accepts responsibility for own actions.  Follows through on commitments.
• Is consistently at work and on time.
• Participates in and promotes a positive, supportive, cooperative team environment.
• Attends and participates in staff meetings, training classes and supervision.
• Adheres to Policies and Procedures.
• Adheres to eHealth Africa Code of Conduct as well as ethical standards of the field.

Education/Experience

• Minimum of a Master’s degree from college or university in Computer Science, Project Management, Administration, Information Management, Public Health, or a related field. Significant and advanced experience may substitute for the Master’s degree.
• A minimum 2-3 years of job-related experience with demonstrated results in project management, user testing, or health care, preferably, field work in a project management department, or an equivalent combination of education and experience is preferred. Ability to design tools and surveys . Experience in public speaking
• Experience with coordinating and writing evaluation reports and briefs, and presenting findings.
• Relevant field working experience in an NGO is desirable. Ability to manage a complex and varied workload, work under pressure, and manage significant travel to insecure environments. Proven ability to work with diverse teams/stakeholders and to foster a positive working environment with local and international stakeholders. Experience in working with mobile applications, web applications development and applications.
• Must possess excellent communication and interpersonal skills. Excellent analytical, organizational/management skills and great attention to detail. Ability to work as a leader and member of a team and possess good problem solving skills.
• Good learning ability. Action oriented and resilient in a fast-paced environment.
• Creativity and the ability to successfully manage multiple assignments independently.
• Ability to work independently and in a team.

Certifications and Licenses

• A Project Management (PMI) certification is preferred
• First Aid  and Health & Safety qualifications desirable

Computer Skills

• Advanced computer skills, including Microsoft Windows and Microsoft Office Suite
• Proficiency working within specialized software utilized in program.

Language Ability

• English is the spoken and written language. Fluency in Hausa is desirable.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Math Ability

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   

Reasoning Ability

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

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Emergency Operation Centres (EOCs) are currently being developed for the management for the polio epidemic. Governmental agencies and NGOs are uniting to fight polio together through the shared use of the EOCs. Representatives from the NPHCDA, WHO, UNICEF, CDC, FMOH, McKinsey, and Rotary will be stationed at the EOCs hosted in key states.

We are currently seeking  Three (3) State Managers to manage the EOCs. This person(s) would need to be highly organised, proficient in the use of computers and technology, motivated, and communicative. The diverse needs of the EOC will require that the State Manager be an innovative thinker and problem solver. This is a unique opportunity to assist in eradicating polio from Nigeria.

Key responsibilities 

• General oversight of the EOC
• Maintain organisational procedures
• Maintain electric and hard copy filing system
• Resolve administrative problems and inquires
• Organising meetings and setting up the meeting room and technology
• Managing other staff members (Administrative Coordinator, Cleaning staff, Guards, etc)
• Keeping track of who is using and how they are using the EOC
• Fixing any facility issues such as plumbing, roofing, etc
• Maintain office supply inventories
• Managing all technical equipment (printers, computers, projectors, etc)
• Manage daily task managers and email reminders

Qualifications

Bachelors Degree from a recognised academic institution in Business Administration, Management or any related field. Minimum of 5 years’ experience in Management or an equivalent combination of education and experience.

Responsibilites

• Strong leadership skills that include the ability to build effective teams, ability to motivate others, delegation, and timely/quality decision making. Exemplary skills with leading and managing multi-disciplinary teams, as well as mentoring other team members in a clinical research setting.
• Excellent interpersonal communication skills, organizational skills and great attention to detail. Must be able to work as a leader and member of a team and possess good problem solving skills.
• Must possess the ability to organize, instruct and supervise staff while promoting group effort and achievement. Must have the ability to manage conflicts and resolve problems effectively.
• Action oriented and resilient in a fast-paced environment.
• Strong business administration knowledge
• Basic accounting skills with a high degree of accuracy
• Advanced use in computers and technology
• Ability to produce business correspondence, proofread for grammar, spelling and punctuation
• with a high degree of accuracy
• Experience scheduling meetings
• Excellent writing and reading skills
• Ability to resolve conflicts
• Excellent communication skills – written and verbal