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  • New Job at Lafarge Cement - WAPCO Nigeria Plc

  • Posted on: 18 March, 2015 Deadline: Not Specified
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    Created in 1833, Lafarge group, headquartered in France, is the world leader in building materials, with top-ranking positions in three of its activities: No 1 worldwide in Cement, No 2 worldwide in Aggregates & Concrete, and No 3 worldwide in Gypsum.

    Located in 62 countries with 64,000 employees, Lafarge is a world leader in building materials, with top-ranking positions in its Cement, Aggregates & Concrete businesses. In 2013, Lafarge posted sales of 15.1 billion euros.

    Field Sales Manager

     

    Job Description   

    The purpose of the position is –
    • Achieving market share (%) & sales volume (KT) targets at a given price (US$, highest possible price)
    • Maintaining a well satisfied (measured by direct and 3rd party surveys) and loyal customer base (as measured by their consistent purchases and gain shares) and at a competitive cost of sales (US cents per ton of sales)
    • To minimize the complaints and manage them so as to minimize customer dissatisfaction (no of complaints per ton, continued purchases by complainant)
    • Reporting activities of competitors and market information to the management to enable good decision-making.
    • To understand customer needs & behaviour and respond to them based on the Company’s Policy and Strategy.

    Duties & Responsibilities   

    The position is responsible for the following main activities:
    Achieve the given sales volume and price targets within a given budget through –

    1. Knowledge of the market
    • Estimate and forecast demand and its segmentation (monthly, quarterly and yearly)
    • Search for and report up to date information on market players, site jobs and business trends in delineated territory

    2. Competitive Intelligence
    • Estimate the market share, prices (throughout the value chain) and inventory of competing brands in the area
    • Report information on marketing activities of competitors

    3. Customer Relationship Management
    • Maintain customers portfolio
    • Build relationships with the key customers and prospects (using the guidelines of the company)
    • Understand their needs and behaviour
    • Allocate time dedicated to customers according to target customers identified with his/her manager, and develop and maintain an effective and quality commercial relationship
    • Maintain regular contact (visits, telephone, email, fax) and follow-up
    • Communicate pricing policy and other relevant information

    4. Customer Service
    • Provide level of service as defined by the management
    • Co-ordinate collection of payments and timely delivery of product in good condition
    • Provide all necessary information to sales administration to ensure timely and accurate invoicing of customers
    • Evaluate and give feedback to customers on their performance
    • Problem solving and complaint handling

    5. Reporting
    • Structured information and report regularly as per directions

    6. Promotions (BTL)
    • Assist the Regional Manager in BTL (below the line) promotions
    • Propose and participate in
    - Local promotional events to develop customers' and prospects' knowledge of BU offer, and Lafarge image
    - Customers’ training to Lafarge products/systems

    Infrastructure
    • The position will be provided with adequate means of transport, communications and a PC.
    • Standardised tools and templates for recording, analysing and reporting information.

    Essential & Desirable Skills   

    Bachelor’s Degree or HND.

    - Technical competencies:
    • Product Knowledge
    • Knowledge of basic construction practices
    • Computer literacy
    • Selling Skills
    • Analytical/Negotiation skills

    - Behavioral competencies:
    • Good interpersonal relationship
    • Result oriented
    • Integrity
    • Tenacity

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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