Job Description This is an exciting opportunity for an individual looking for a fast paced environment where experience will be drawn upon to effectively assist in resolving customer issues. This individual will also be involved in product testing, documentation and hosting occasional phone training sessions as needed.
Provide timely and efficient application and basic technical support to existing customers via phone, web and/or email
Keep customer informed of progression with issues and provide follow up
Continually review, revise and update customer account data for accuracy, including contacts and mailing information
Provide support and assistance to remote and internal team members
Address account escalations and deal with unique customer requirements
Keep accurate documentation of support activities and communications
The successful candidate must be able to work under pressure in a busy environment and have an aptitude for logical problem solving taking ownership until resolution.
Required Skills and Qualifications:
Requires bachelor's degree in foods and nutrition, dietetics, or a related field OR the equivalent of 1-2 years' work experience in the above mentioned areas
Strong PC and system navigation skills, specifically in a Windows-based environment
Previous customer service or support and/or basic technical experience required
Excellent verbal and written communication skills and interpersonal skills required
Knowledge and Abilities:
Basic knowledge of food and/or nutrition-related information is a must
Able to multi-task in a fast-paced environment/set priorities within time constraints
Courteous and professional phone manner, demeanor and attitude are essential
Proven ability to meet deadlines, problem solve and teach others Excellent organizational, and customer service skills
Must be able to work independently as well as coordinate efforts with other team members on universal customer issues.
Method of Application
Qualified and interested applicants should forward their CV's to: email@example.com
Note: Only shortlisted applicants would be contacted.
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