• Graduate Job Opening at KPMG

  • Posted on: 20 January, 2015 Deadline: Not Specified
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  • Function     Infrastructure - Operations & Administration
    Service Line     Operations & Administration
    Job Level     Associate/Team member
    Contract Type     Permanent
    Full Time / Part Time     Full Time

    French-Speaking Ethics Line Operators

     

    Job Description    

    • Handle customer inquiries/complaints both telephonically and by email
    • Prepare and update applicable client records with relevant information on a timely basis
    • Document client call enquiry/complaint in relevant call reporting templates and/or web tools
    • Produce timely call sheet reports

    Education and Experience

    • Minimum of second class degree, lower division
    • Proficient in the use of MS Office tools
    • Must be able to communicate fluently in both French and English
    • Communication in any Nigerian language would be an added advantage
    • Knowledge of customer service principles and practices
    • Some experience in a call center or customer service environment
    • Good data entry and typing skills

    Key Competencies

    • Verbal and written communication skills
    • Good listening and interviewing skills
    • Problem analysis and problem solving
    • Customer service orientation
    • Ability to professionally handle complaints, even when working with unpleasant clients
    • Organizational skills
    • Attention to detail
    • Resilience

    Method of Application

    To apply for this position, click here

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