EZ37 Solutions is a Management and Human Resource Consulting and Training firm that provides professional, tailor- made, organisational development and manpower solutions.
We specialise in connecting Human Resources to business strategies leading to improved performance of an organisation. We provide a wide variety of human resource services including HR outsourcing, performance management, organisational development and policy and procedure development. Our consulting services can be provided on- site or off-site or a combination that best suits our client's needs. Some organisations select our services to supplement an existing human resource department while others find it advantageous to use our services in place of a formal human resource function.
We remain focused on helping our clients navigate ever-changing economic and market conditions by providing high quality advice and service to all our clients on a consistent basis.
Receives complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, performs proactive selling and marketing of products, and resolves questions and complaints within span of control.
• Handle telephone and personal inquiries from customers and respond to their needs in a cool, courteous and prompt manner. • Greet customers and interact with them to understand their technological problems. • Get information across to clients about products, prices and computer maintenance problems. • Forward complaints and technical requests to the appropriate department. • Book applicants for training session with the computer training section • Maintain and manage a daily record of customers • Handle and manage softly the minor complaints and irritants with the customers. • Educate customers on maintaining their gadgets free from troubles and problems. • Ensure customer satisfaction at the highest level through effective service and repairs.
* attend to customers at the point sale * demonstrate products, explain product features, and solicit patronage. * Recommend products to customers, based on customers' needs and interests. * Answer customers' questions about products, prices, availability and product uses * Estimate or quote prices, credit or contract terms, warranties, and delivery dates. * Provide customers with product samples and catalogs. * Monitor market conditions, product innovations, and competitors' products, prices, and sales. * Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
Knowledge, Skills, Competencies
* Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. * Oral Expression — The ability to communicate information and ideas in speaking so others will understand. * Speech Clarity — The ability to speak clearly so others can understand you. * Speech Recognition — The ability to identify and understand the speech of another person. * Written Comprehension — The ability to read and understand information and ideas presented in writing. * Written Expression — The ability to communicate information and ideas in writing so others will understand. * Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. * Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. * Near Vision — The ability to see details at close range (within a few feet of the observer). * Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
Should Possess B.Sc. /M.Sc. In Computer Science Should Be 26-32 Years Of Age Must Have A Good Knowledge Of Office /graphic Software Must Possess Ability To Pass On Knowledge
• Design, code and implement computer programs for a variety of needs; • Perform analysis and modification of existing programs and operations to meet changing needs and to provide for system enhancements; • Train students on office/graphic software and other professional courses like CCNA, ORACLE etc. • Write maintenance and user documentation to support programs; test and debug programs for accuracy and reliability; instruct program users in proper operation
OND, HND, B.Sc. Computer Science, Electrical Engineering Or Related Field 26-32 Years Of Age Must Have A Good Knowledge Of Computer Hard Ware And Office Equipment Repairs
•Converse with customers to determine details of equipment problems. •Reassemble machines after making repairs or replacing parts. •Reinstall software programs or adjust settings on existing software to fix machine malfunctions. •Advise customers concerning equipment operation, maintenance, or programming. •Test new systems to ensure that they are in working order. •Assemble machines according to specifications, using hand or power tools and measuring devices. •Operate machines to test functioning of parts or mechanisms. •Maintain records of equipment maintenance work or repairs. •Install and configure new equipment, including operating software or peripheral equipment.
OND, HND, B.Sc. In Personnel Management Or Social Science Related Courses
•Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. •Interpret and explain human resources policies, procedures, laws, standards, or regulations. •Hire employees and process hiring-related paperwork. •Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. •Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns. •Maintain current knowledge of Equal Employment Opportunity (EEO) •Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms. •Confer with management to develop or implement personnel policies or procedures. •Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate. Skills: Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking — Talking to others to convey information effectively. Reading Comprehension — Understanding written sentences and paragraphs in work related documents. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing — Communicating effectively in writing as appropriate for the needs of the audience. Coordination — Adjusting actions in relation to others' actions. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Interested and suitably qualified candidates should click here to apply online.