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  • Posted on: 13 January, 2015 Deadline: Not Specified
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    GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company's website at

    Contract Performance Manager


    Role Summary/Purpose:    

    GE Power & Water offers an extensive array of products and services for GE LM Aeroderivative gas turbines to over 400 customers in 60 countries in every region of the world. The Contract Performance Manager (CPM) is responsible for executing their assigned Contractual Service Agreement (CSA) portfolio.The role requires customer relationship management, planning of contractual scope, financial management and reporting of contract performance.

    Essential Responsibilities:    

    As the single point of contact for CSA customers, the CPM will be responsible for the execution of the Contractual Services Agreement including coordination of all service activity, resolution of technical and commercial issues, correspondence, and periodic updates; ultimately ensuring customer satisfaction. The candidate will play a key role in continuing to grow the business and requires experience within both technical, commercial, as well as customer relations and development.

    Specific responsibilities include:

    • - Manage ~ $50M+ project portfolio and Profit and Loss (Sales to CM) including all financial aspects of service projects: sales, cost/scope management, invoicing, collections, minimizing warranty cost and forecasting.
    • - Furthermore engage and drive extra work projects growth within current CSA portfolio
    • - Develop strong customer relationships and communication rhythm to deliver CSA value
    • - Manage the customer relationship for each assigned contract, reflective of CSAs being a partnership between the company and clients
    • - Understand assigned client needs for services to maximize growth opportunities, best-fit contract commercial terms and meet the client KPIs
    • - Plan and fulfill contractual obligations by coordinating with Field Services, Depot, Parts, Asset Management fulfillment centers and the client to provide world class services
    • - Develop and forecast outage schedules and projected financial expenditures
    • - Communicate effectively with clients to plan scheduled outages and minimize unplanned outages, thereby maximizing the clients production output
    • - Deliver contract financial elements, including:

    o Invoicing of contractual scope
    o Collections of invoiced monies due
    o Sales and quarterly performance to assigned targets
    o Margin reviews and associated reporting/forecasting/improvement plans

    • - Drive productivity on assigned contracts via best-in-class maintenance programs, external vendor cost management and regular review of contract performance
    • - Work with GE internal service providers and affiliates to improve CSA operational and financial performance
    • - Support sales teams in developing new opportunities, upgrading and/or modifying current CSAs and communicating information regarding latest Conversions, Modifications & Upgrades (CM&Us) available to the client
    • - Undertake any other tasks/responsibilities as assigned by the CPM's manager


    • - Bachelor's degree from an accredited university or college
    • - At least 5 additional years of experience with contract formation and execution
    • - Passionate customer service orientation
    • - Demonstrated business / commercial acumen
    • - Demonstrated ability to manage multiple customer events simultaneously with a sense of urgency
    • - Strong organizational, analytical, and problem solving abilities
    • - Minimum 5 years relevant professional experience, preferably with gas turbine technology
    • - Six Sigma Green Belt certified (GE employees only)
    • - Must have valid authorization to work full-time without any restriction in job's location

    Additional Eligibility Qualifications:    
    Desired Characteristics:    

    • - Technical knowledge of power generation and/or turbine equipment and operations
    • - Experience in use of Oracle (or other ERP system) and Microsoft applications (Excel, Powerpoint, Project)
    • - Technical knowledge of power generation and/or turbine equipment and operations
    • - Experience in use of Oracle (or other ERP system) and Microsoft applications (Excel, Powerpoint, Project)
    • - Knowledge of contract law and formation
    • - Ability to take lead role in routine contracts
    • - Six Sigma training is preferred (GE employees only)
    • - Additional experience in contract administration or project management is preferred
    • - Strong business and financial acumen
    • - Strong oral and written communication skills
    • - Strong interpersonal and leadership skills

    Job Segments: Performance Management, Database, Oracle, ERP, Energy, Human Resources, Technology

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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