Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Etisalat Nigeria is recruiting to fill the below position of:
Develop and implement Key Account management strategies in Etisalat's major and strategic accounts.
Manage the day to day coordination of the Business Account Managers to deliver specified KPIs
Develop strategies and plans to drive deeper adoption of Etisalat's product and services across all solution spectrum, in Etisalat key business accounts
Develop sales and account plans to harness, cross and up selling opportunities in key business accounts
Plan and execute strategies to grow usage revenue to meet revenue target in key business accounts
Meet sales and revenue target in key managed accounts
Develop channels and modalities for gathering local and international intelligence of competitions' activities and emerging trends within managed sector or industry
Develop standard plans to drive excellent customer service to managed accounts
Develop customer support structures to manage issues emanating from account
Coordinate all administrative duties that will enable the seamless functioning of managed accounts
Develop standard plans for the Identification of solution and revenue opportunities and coordinate solution team in developing apt product and services to meet such needs
Drive strategies for the establishment and maintenance of appropriate communication channels with accounts,
Develop reporting guidelines and formats and produce appropriate reports and data analysis to manage key business accounts
Manage and Coordinate respond to all local and international Group bids
Manage debt collection across all Key business accounts
Manage all account and bill reconciliations across all key business accounts
Coordinate activities of key business accounts across all verticals
Work closely with the VBM team to generate account analysis for management's business decisions
First degree or equivalent. Additional business degrees will be an advantage
Experience,Skills & Competencies
Six to eight years Account Management experience, two of which must have been spent at a manager level
Excellent management and business analytical skills
Demonstrate ability to drive business development
Ability to provide leadership and direction to all support functions, in the effort to deliver excellent customer service to major customers
Customer management experience
Sales Management experience
Assist in the achievement of defined corporate sales target in assigned industry/sector and maintain relationships with existing customers.
Assist in ensuring adherence to periodic sales plan for assigned sector.
Manage/maintain assigned corporate accounts while ensuring acquisition of new customers and overall achievement of assigned sales targets.
Maintain accurate and up to date sales records/documentation for assigned sector including prospect sheets, customer database and funnel analysis.
Possess detailed technical knowledge of specifications and usage of Etisalat's product spectrum.
Assist in the identification of new sales prospects (in assigned sector), develop periodic prospect list to facilitate customer sourcing and forward to the Manager, Corporate Sector.
Ensure sales administrators in assigned sector consistently adhere to standard customer service policies in their interactions with assigned customers.
Process customer orders and follow-up with Distribution personnel to ensure prompt product delivery in line with organisational policies.
Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.
Liaise with relevant unit/ team/function in carrying out all relevant activities.
Attend team/divisional/departmental meetings as required and assist in the preparation of relevant presentations and proposals.
Provide guidance and manage the performance of subordinates.
Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Corporate Sector.
Perform any other duties as assigned by the Manager, Corporate Sector.
First degree or its equivalent in a relevant discipline.
Experience,Skills & Competencies
Minimum of three (3) to five (5) years relevant work experience.
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