Exciting New Jobs at Etisalat

Job Summary
Develop and implement Key Account management strategies in Etisalat's major and strategic accounts.

Principal Functions       
    Manage the day to day coordination of the Business Account Managers to deliver specified KPIs
    Develop strategies and plans to drive deeper adoption of Etisalat's product and services across all solution spectrum, in Etisalat key business accounts
    Develop sales and account plans to harness, cross and up selling opportunities in key business accounts
    Plan and execute strategies to grow usage revenue to meet revenue target in key business accounts
    Meet sales and revenue target in key managed accounts
    Develop channels and modalities for gathering local and international intelligence of competitions'  activities and emerging trends within managed sector or industry
    Develop standard plans to drive excellent customer service to managed accounts
    Develop customer support structures to manage issues emanating from account
    Coordinate all administrative duties that will enable the seamless functioning of managed accounts
    Develop standard plans for the Identification of solution and revenue opportunities and coordinate solution team in developing apt product and services to meet such needs
    Drive strategies for the establishment and maintenance of appropriate communication channels with accounts,
    Develop reporting guidelines and formats and produce appropriate reports and data analysis to manage key business accounts
    Manage and Coordinate respond to all local and international Group bids
    Manage debt collection across all Key business accounts
    Manage all account and bill reconciliations across all key business accounts
    Coordinate activities of key business accounts across all verticals
    Work closely with the VBM team to generate account analysis for management's business decisions
       
Educational Requirements
    First degree or equivalent. Additional business degrees will be an advantage
       
Experience,Skills & Competencies
    Six to eight years Account Management experience, two of which must have been spent at a manager level
    Excellent management and business analytical skills
    Demonstrate ability to drive business development
    Ability to provide leadership and direction to all support functions, in the effort to deliver excellent customer service to major customers
    Customer management experience
    Sales Management experience

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Job Summary       
Assist in the achievement of defined corporate sales target in assigned industry/sector and maintain relationships with existing customers.

Principal Functions
    Assist in ensuring adherence to periodic sales plan for assigned sector.
    Manage/maintain assigned corporate accounts while ensuring acquisition of new customers and overall achievement of assigned sales targets.
    Maintain accurate and up to date sales records/documentation for assigned sector including prospect sheets, customer database and funnel analysis.
    Possess detailed technical knowledge of specifications and usage of Etisalat's product spectrum.
    Assist in the identification of new sales prospects (in assigned sector), develop periodic prospect list to facilitate customer sourcing and forward to the Manager, Corporate Sector.
    Ensure sales administrators in assigned sector consistently adhere to standard customer service policies in their interactions with assigned customers.
    Process customer orders and follow-up with Distribution personnel to ensure prompt product delivery in line with organisational policies.
    Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.
    Liaise with relevant unit/ team/function in carrying out all relevant activities.
    Attend team/divisional/departmental meetings as required and assist in the preparation of relevant presentations and proposals.
    Provide guidance and manage the performance of subordinates.
    Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Corporate Sector.
    Perform any other duties as assigned by the Manager, Corporate Sector.
       
Educational Requirements
First degree or its equivalent in a relevant discipline.

Experience,Skills & Competencies
Minimum of three (3) to five (5) years relevant work experience.