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  • Latest Job Vacancy at Ericsson

  • Posted on: 30 December, 2014 Deadline: Not Specified
  • View Jobs in ICT / Telecommunication View All Jobs at Ericsson
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  • Ericsson Overview

    Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

    We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

    We welcome the opportunity to meet you!

    Business and Transformation Consultant


    Role Description

    • Help define Operator business and operational strategies with attention to their customer lifecycle and enabling improved customer experience
    • Shape and lead holistic programs across various technology and service s that translate business and operational shortfalls into transformation programs and related initiatives
    • Sell, manage and deliver enterprise transformation projects to telecoms clients in sub-Saharan Africa by leveraging the OSS (Operational Systems Support) / BSS (Business Support Systems) domains to enable business objectives and strategies
    • Design and deliver initiatives based on the customer’s current and future enterprise architecture
    • Develop roadmaps of prioritized OSS & BSS initiatives with due consideration of processes, systems, people and organizational integration, impact and tangible benefits.
    • Provide integrated consulting services across business processes, business & organisational models, organizational change management, business readiness and deployment
    • Undertake capability and maturity assessments across processes, systems and people.
    • Develop business cases to quantify the benefits and related realizable benefits of initiatives
    • Support operators in defining implementation strategies and plans to execute prioritized initiatives drive improved customer experience


    • Business development skills based on a consultative approach
    • Strategy development, Systems analysis and Processes development skills
    • Change Management planning and Execution skills
    • Analytical and problem solving skills
    • Excellent communications skills (both oral and written) – able to explain complex concepts
    • Consultative selling and delivery knowledge
    • Business centric approach bridging the gap between technology ( IT & networks and business
    • Ability to work in complex and sometimes unstructured environments
    • Team and stakeholder management


    • Deep telecommunications and IT industry knowledge
    • Proven business development, sales and delivery record with a focus on transformation and/or improvement and efficiency programs.
    • Operating model development, business architecture development and organisational structuring for telecommunications companies.
    • Architecture, TOGAF and Frameworx knowledge beneficial
    • Understanding of processes and architecture related to fulfilment, assurance and billing
    • Customer Experience Management and/or implementation of actionable intelligence programs
    • Managing cross functional teams
    • Track record, experience and ability to interact with senior (C-Level) stakeholders


    • Senior Manager / Principal Consultant


    • MBA degree preferred
    • Minimum relevant 3 year Bachelor’s degree (postgraduate qualification recommended)
    • 6 years + experience in consulting
    • 5 years + experience within telecommunications and IT industries
    • Willingness and ability to travel in Africa up to 75% of the time
    • Strong references from senior management in reputable Telecommunications companies
    • References to projects where above skills and experience were demonstrated

    Method of Application

    To apply for this position, click here

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