Job Vacancy at Citi Bank

Key Responsibilities:

    Process all client related transactions in a professional and timely manner related to internal/external payment requests, Trade execution and all other types of transactions across banks internal systems.
    Daily cash management, problem resolutions relating to cash management, research and order processing for clients
    Understand how to execute transactions across the broad array of Citi products
    Input buy/sell orders for stocks and bonds
    Respond promptly to all client requests
    Organize and track tasks, following up on pending items to ensure timely execution
    Process client credit card applications and obtain statement copies
    Adhere to all regulatory and internal Compliance and AML policy requirements
    Provide support to colleagues in team when volumes of work allow
    Look to streamline process and promote initiatives
    Flag potential illegal or improper transactions and comply with all regulatory policies and control procedures
    Respond to client requests promptly and effectively to resolve related problems
    Develop knowledge base and skills through specific internal courses
    take ownership of client problems and remain accountable through to completion
    Serve as a valued resource to team members and colleagues by sharing knowledge , information and best practices
    If applicable work closely with Bankers and Associate Bankers in initiating centers.
    If applicable serve as local account officer (LAO) in all aspects of client service for offshore location bankers be seen 
    If needed by clients as first point of contact in addressing local account requirements and offshore bankers requests.

Development Value:

The role provides insight into all aspects of transactional processing and will give the candidate a broad understanding of products and Compliance and AML experience. A highly experienced candidate would be considered for a Client Account Officer (CAO) in future opportunities and with other product support teams.

Qualifications
 
Knowledge/Experience:
    Proven experience working in a servicing role within the Financial Services sector (Private Banking/Wealth management experience preferred).
    Demonstrates extensive knowledge of all CPB banking systems, platforms and capabilities.

Skills
    Fluency in spoken and written English, other languages an advantage.
    Ability to cope with ambiguity and change – high adaptability.
    Team player
    Ability to challenge status quo and continuously optimize processes and tasks in own area of responsibility.
    Strong communication skills.
    Pro-active, initiative and driven

Qualifications
Exceptional candidates who do not meet this criteria may be considered provided they have the necessary skills and experience.

Competencies
    Ability to prioritize and manage multiple deadlines, work to tight schedules and provide a fast and efficient turnaround of tasks and problem resolutions.
    Ability to build effective working relationships across hierarchal levels and functions.
    Is aware of, and effectively manages, risk and compliance related situations in his/her area
    Numerate, analytical mind, with strong problem-solving skills.
    Attention to detail

Valuing Diversity
Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
 
Citi is an Equal Opportunities Employer.