• Graduate & Experienced Job Vacancies At Ikeja Electricity Distribution Company (IKEDC)

  • Posted on: 16 December, 2014 Deadline: Not Specified
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  • Ikeja Electricity Distribution Company (IKEDC), one of the largest distribution companies in Nigeria seeks the services of young School Certificate holders as it moves to deepen technical expertise in the sector through sustainable human capital development. We have openings for energetic, enthusiastic and talented individuals to join our team across a range of technical roles. Considering the breadth of the opportunities available, school certificate holders in science related courses will have added advantage.

    We expect candidates to be innovative and have the highest level of integrity.

    Successful candidates will be trained on the job and be part of the team that will change the face of the Power Sector in Nigeria through innovation and sustainable knowledge transfer

    Call Centre Agent

     

    Role Purpose;

    A customer-focused individual; will be responsible for a number of customer-oriented tasks in a call center environment. These responsibilities include: responding to customer open/close requests, customer inquiries, and requests for account information, coordinating service requests, determining the most effective resolution to customer issues and maintaining customer accounts. 

    Role Accountabilities;

    • Respond to billing inquiries and handle customers’ high bill complaints
    • Provide information about company programs, products and services
    • Report electric emergencies and outages
    • Provide data to customers requesting new services and/or construction
    • Seek resolution of customer complaints
    • Respond to utility commission and agency inquiries
    • Updating customer account.

    Experience and Qualification;
    Qualification, Experience and Essential Knowledge;

    Bachelor’s degree in any relevant field with a minimum of at least 2 years experience as a call center agent

    Skills;

    • Excellent oral/written communication and interpersonal skills
    • Professional and courteous demeanor
    • Ability to multi-task in a fast-paced, high-volume environment
    • Excellent problem-resolution skills
    • Strong systems skills
    • Ability to learn, retain and apply large amounts of product, procedure, policy and system information
    • Ability to meet established productivity, effectiveness, training, sales (if applicable) and quality goals
    • Ability to accept and incorporate constructive feedback to improve performance
    • Flexibility in responding to change or business needs
    • Willingness to help peers
    • Excellent attendance and punctuality
    • Good team player
    • Self-starter
    • Male candidate is most preferred
    • Candidate must be fluent in Igbo or Hausa language

    go to method of application »

    Graduate Technicians Programme

     

    Role Statement:
    The Ikeja Electricity Distribution Company is one of the Largest Distribution companies in Nigeria. In view of what we do, we want to engage the services and expertise of Young Trainee Technicians. We have openings for energetic, enthusiastic, talented and distinct individual to join our team across a range of technical ability, which include

        DSO’S (Distribution Substation Operators)
        Electrical Fitters (Electrical Maintenance & Fitters)
        Cable Jointers

    The breadth of our opportunities means that we are looking for OND/equivalent holders in Electrical/related courses. We expect that you will have the highest level of integrity, as well as being ambitious and highly creative.

    Successful candidates depending on their choice of application will be trained in line with what they applied for and will be part of the team to turn around the Power Sector in Nigeria

    Knowledge/Skills
        Basic Knowledge of Microsoft Office Suites
        Report writing.
        Basic Knowledge of Occupational Health, Safety and Environment Management at the work place
        Basic Knowledge of Electrical Control Panels
        Ability to read and understand Electrical drawings and designs
        Basic Technical Knowledge of Equipment Operation, Control & Maintenance

    Minimum Qualification / Experience:
        OND (Electrical) or its equivalent
        0 - 2 Years of Experience
        Maximum age is 27

    Personality Traits:
        Must be hardworking
        Must be safety conscious
        Must be a team player
        Must be reliable, organized and detail-oriented
        Must be ambitious with a ‘can-do’ attitude
        Ability to work with little or no supervision
        Result Oriented
        Ability to respond to emergencies

    Working Relationship
        Technical Crew
        Human Resources
        All staff – Ikeja Electricity Distribution Company

    go to method of application »

    Technicians Programme

     

    Knowledge/Skills:
        Basic usage of Microsoft Office Suites
        Report writing.
        Knowledge of safety rules & procedures
        General knowledge

    Minimum Qualification / Experience:
        Minimum of 5 Credits in WAEC/GCE/NABTEB or its equivalent including Maths and English
        0-2 Years Experience
        Maximum age is 27

    Personality Traits:
        Must be hardworking
        Must be safety conscious
        Must be a team player
        Must be reliable, organized and detail-oriented
        Must be result oriented
        Ability to respond to emergencies

    Working Relationship
        Technical Crew
        Human Resources
        All staff – Ikeja Electricity Distribution Company

    go to method of application »

    IT Infrastructure Analyst – Desktop Support Analyst

     

    Overview of Role:
    The Role of the Desktop Support Analyst involves the provision of technical support for personal computers and desktop applications, printers and other computer peripherals in a network environment. It includes the delivery, installation and setup of new computers (Laptops and Desktops) with approved software in the end user community within IKEDC.

    Accountabilities

    Infrastructure Support 70%
        Complete software/hardware installs, upgrades, moves and roll outs as and when requested, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilities.
        Maintain a central library for IKEDC Software, including reference manuals, installation guides, etc.
        Keeping hardware inventories, application profiles, procedure manuals up to date and current
        Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions.
        Work with end-users to develop an understanding of the needs and uses.
        Organize end user training on effective and appropriate use of the company’s desktop resources
        Collaborate with other team members to resolve complex issues.
        Provide support for Vending PCs and other POS terminals.
        Work with external vendors to resolve hardware and software issues
        Troubleshoot hardware, software and LAN issues
        Troubleshoot and configure Client wireless devices
        Respond to incident requests relating end user computing

    Personal and Team Development 20%
        Share/spread knowledge with team members as well as internal teams(client services,service desk,development)
        Pro-active in maintaining and increasing the teams and your own technical knowledge
        Identify training needs or requirements for yourself,individually and for the team

    Documentation 10%
        Ensure incidents and problems are up-to-date
        Ensure all technical and non-technical documentation is up-to-date
        Contribute to management reports
     
    Knowledge & Key Skills

    Personal Qualities
        Strong customer service and support focus with a desire to deliver a high quality service
        Self-motivated and highly professional with ability to take owner ship and responsibility
        Ability to multi-task,work under pressure and to tight deadlines
        A desire to learn and improve skills and knowledge
        Fastlearner, energetic and enthusiastic
        Adaptable and flexible to business demands
        Positive‘can-do’attitude
        Team player

    Functional Skills and Experiences
        2+years’experience in supporting Windows Desktop Environment
        Extensive problem solving and debugging skills
        Experience in providing services to agreed SLA’s and OLA’s
        Experienced in Problem and Incident Management
        Experience with working in an ITIL environment
        Excellent interpersonal and communication skills
        Flexible in working out side of core business hours at short-notice
     
    Technical Skills and Experiences
        Experience with supporting multi-tier infrastructures
        Experience in supporting Windows 7 and Microsoft Office 2010/2013 in a Microsoft Windows Server 2008 Network Infrastructure environment
        Experience in diagnosing and resolving network connectivity issues using TCP/IP tools – PING, NSLOOKUP, NETSTAT etc.

    Desirable
        Experiencein Managing Windows 7 and Microsoft Office 2010/2013
        Experience in the use of automated desktop deployment and software distribution tools
        Technical degree/qualification in Desktop Management and Support

    Critical Success Factors
        Ability to establish and maintain effective relationships with team and department members and system users
        Incidents and problems are resolved within SLA
        Delivering projects within agreed timeframes
        Compliance with departmental procedures and policies

    Contact Purpose
    Desktop Support Analysts
    Knowledge sharing,troubleshooting issues,planning application releases and system changes,communicating resolutions and updates,managing and prioritizing workload

    IKEDC Staff
    All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations

    IT Infrastructure Team Lead
    Individual and team meetings.

    Customers
    Technical escalation point,troubleshooting issues,testing,communicating updates/progress

    go to method of application »

    Application Support Analyst

     

    Overview of Role:
    To provide high quality operational and technical application and systems support to IKEDC’s customers and internal business functions

    Accountabilities

    Infrastructure Support 70%
        Provide Tier 3 application support on complex internally and externally developed applications
        Administer and maintain all production and internal environments
        Application monitoring,performance tuning and testing
        Maintain system stability and high availability
        Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems
        Manage problems from identification through to deployment
        Applying database and operating system upgrades and updates
        Deploy application releases and configuration changes
        Develop implementation, backup and roll-back plans
        Act as a technical resource for internal and external projects
        Adhere to appropriate departmental and company procedures and policies(i.e. change control, security and auditing, release, configuration, problem and incident management)
        Maintain good working relationships with internal departments as well as third-party vendors and hosting providers

    Personal and Team Development 20%
        Share/spread knowledge with team members as well as internal teams(client services,service desk,development)
        Pro-active in maintaining and increasing the teams and your own technical knowledge
        Identify training needs or requirements for yourself individually and for the team

    Documentation 10%
        Ensure incidents and problems are up-to-date
        Ensure release and configuration request are up-to-date with appropriate and backup plans
        Ensure all technical and non-technical documentation are up-to-date

    Knowledge & Key Skills

    Personal Qualities
        Strong customer service and support focus with a desire to deliver a high quality service
        Self-motivated and highly professional with ability to take owner ship and responsibility
        Ability to multi-task,work under pressure and to tight deadlines
        A desire to learn and improve skills and knowledge
        Fastlearner, energetic and enthusiastic
        Adaptable and flexible to business demands
        Positive‘can-do’attitude
        Team player

    Functional Skills and Experiences
        3+years’experience in an hands-on application support lead/manager role
        Extensive problem solving and debugging skills
        Ability to independently apply production upgrades and support the products and technologies
        Experience in providing services to agreed SLA’s and OLA’s
        Excellent organizational, interpersonal and communication skills
        Flexible in working out side of core business hours at short-notice

    Technical Skills and Experiences
        3+ years’ experience in administering Linux and Windows 2008 Server environments
        Experience with supporting multi-tier infrastructures
        3+ years’ experience in supporting and administering Microsoft SQL Server RDBMS
        Experience in supporting Microsoft Windows Server 2008 Application and Web Servers
     
    Desirable
        Oracle Database Administration
        Scripting(Perl, VBScript)
        Technical degree/qualification
        ITIL Problem Management Certification

    Critical Success Factors
        Achieving high levels of user satisfaction
        Demonstration of ownership of problems
        Measured contribution towards the reduction of aged problems
        Measured contribution towards maintaining a level of expectations with customers internally/externally for services provided
        System availability meets agreed SLA
        Incidents and problems are resolved within OLA and SLA
        Delivering projects within agreed time frames
        Compliance with departmental procedures and policies

    Contact Purpose

    Infrastructure Analysts
    Knowledge sharing,troubleshooting issues,planning application releases and system changes,communicating resolutions and updates.

    IKEDC Staff
    All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations

    IT Infrastructure Team Lead
    Individual and team meetings.

    Customers
    Technical escalation point,troubleshooting issues,testing,communicating updates/progress

    go to method of application »

    IT Infrastructure Analyst – Server and Network Man

     

    Overview of Role:
    To serve as IT experts participating in a variety of analytical and technical assignments that include Implementation, administration, support and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment. This role is split between providing daily operational support for existing infrastructure and Project based work leading to the development and deployment of new infrastructure services.

    Accountabilities

    Infrastructure Support 70%
        Implementation, support, monitoring and maintenance of IKEDC DataCentre and other site infrastructure and services, including but not limited to server and storage hardware, LAN and WAN services, telephony services, electrical supply (UPS, Inverter), cooling and fire suppressant systems and ensuring availability of infrastructure services.
        Implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to server operating systems, messaging and database services, reporting platforms, terminal services, VPN, and all other software based systems which provide infrastructure underpinning IT Services.
        Develop operational, installation, configuration and upgrade documentation for communication systems, hardware, network, security, storage, software and other computer related systems.
        Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
        Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems.
        Evaluate infrastructure services equipment and software for purchase; recommend new configurations, provides training or arrange for vendor training for system users.
        Develop cost estimates and make recommendations for systems development and upgrades to existing systems.

    Personal and Team Development 20%
        Share/spread knowledge with team members as well as internal teams(client services,servicedesk,development)
        Pro-active in maintaining and increasing the teams and your own technical knowledge

    Documentation 10%
        Ensure incidents and problems are up-to-date
        Ensure all technical and non-technical documentation is up-to-date
        Contribute to management reports

    Knowledge & Key Skills

    Essential

    Personal Qualities
        Strong customer service and support focus with a desire to deliver a high quality service
        Self-motivated and highly professional with ability to take owner ship and responsibility
        Ability to multi-task,work under pressure and to tight deadlines
        A desire to learn and improve skills and knowledge
        Fastlearner, energetic and enthusiastic
        Adaptable and flexible to business demands
        Positive‘can-do’attitude
        Team player

    Functional Skills and Experiences
        3+years’experience in an hands-on Server and Network Administration role
        Extensive problem solving and debugging skills
        Experience in providing services to agreed SLA’s and OLA’s
        Experienced in Problem and Incident Management
        Experience with working in an ITIL environment
        Excellent interpersonal and communication skills
        Flexible in working out side of core business hours at short-notice

    Technical Skills and Experiences
        Experience with supporting multi-tier infrastructures
        Experience in supporting Microsoft Windows Server 2008 Network Infrastructure environment
        Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory.
        Knowledge of technical analysis, implementation, configuration, and HP Servers and EMC Storage infrastructure

    Desirable
        Oracle Database Administration
        MSSQL Server(2008/2012) Administration
        Scripting(Perl,MS-DOS)Java programming
        Experience in administering Linux and Windows environments
        Technical degree/qualification

    Critical Success Factors
        Ability to support a variety of technologies, business departments and systems, and independently resolve problems and pro-actively communicate solutions.
        Ability to effectively make oral and written reports and presentations and prepare clear and concise documentation
        Ability to establish and maintain effective relationships with team and department members and system users
        System availability meets agreed SLA
        Incidents and problems are resolved within OLA and SLA
        Delivering projects within agreed time frames
        Compliance with departmental procedures and policies
     
    Contact Purpose

    Infrastructure Analysts
    Knowledge sharing,troubleshooting issues,planning application releases and system changes,communicating resolutions and updates.

    IKEDC Staff
    All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations

    IT Infrastructure Team Lead
    Individual and team meetings.

    Customers
    Technical escalation point,troubleshooting issues,testing,communicating updates/progress

    Method of Application

    Use the links below to apply

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