• Jobs at Sigma Qualitas

  • Posted on: 6 December, 2014 Deadline: 10 December, 2014
  • View Jobs in Manufacturing / Production / FMCG View All Jobs at Sigma Qualitas Limited
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  • Sigma Qualitas is a network of seasoned and experienced consultants, with several years work experience in large multinational organizations and the public sector, who have come together for the purpose of providing consultancy expertise and training to clients across various industries.

    Environmental Health and Safety Manager

     

    Core Job Functions / Responsibility

    • The role requires that the Environmental, Health and Safety Manager Implement’s controls for dynamic operations to generate SMART performance and expected results with focus to organization goals/targets achievement.
    • The Environmental, Health and Safety Manager oversees the activities in the Effluent treatment plant, issues relating to environment, occupational Health and Safety and the Safety team and ERO and ensures compliance through prompt analysis, audits and reports generation.
    • The Environmental, Health and Safety Manager with the team in the ETP, Safety and ERO focuses on team building that ensures that environmental and safety issues are maintained.
    • The Environmental, Health and Safety Manager ensures that effluent and treated water is analyzed and reported promptly.
    • The overall emphasis is that the effluent treatment plant is running as it should and reports are generated and sent to the appropriate places to the achievement of cooperate organization goals and targets, through commitment, communication and proactive.

    Primary activities
    Monitoring of the activities in the effluent treatment plant:

    • Supervise the ETP Operators to ensure that they are running the ETP as it should be
    • Ensures that online analysis is carried out by the operators and findings well documented
    • Ensures that the stock of the chemicals used does not run out
    • Ensures that the ETP operators keep the area clean and tidy

    Analysis of effluent and treated water:

    • Carry out analysis of effluent and treated water
    • Generate report of the analysis
    • Sends out monthly effluent report to the appropriate authority
    • Ensures necessary permits are obtained from NESREA

    Environmental and safety audits:

    • Carry out weekly environmental and safety audit and general report which has to be followed up to ensure all observations and non-compliances are closed.
    • Monthly and Quarterly comprehensive report of the activities of Environmental, Health and Safety Manager is expected

    Overseeing of factory pest management:

    • Ensures that the daily pest Management surveillance is maintained by the consultant
    • Ensures Bait stations are in their proper place and are replaced when the need arises.
    • Ensures fumigation of the factory premises/offices are done as at when due and records properly kept

    Fire extinguisher and fire certificates:

    • Ensures that fire extinguishers are in the appropriate places
    • Keep records of fire extinguishers in the factory and at out stations and are they are serviced when due
    • Liaises with Fire authorities for yearly certificate

    Safety team and emergency response organisation:

    • Coordinates the activities of the safety team and ERO with regular meetings
    • Keeps records of the minutes of meeting
    • Ensures safety and ERO team members undergo training
    • Keep record of occupational accidents
    • Keeps records of all chemicals with MSDS
    • Environmental, Health and Safety Manager is expected to initiate Environmental Management Committee (EMC) meeting

    Waste segregation and disposal:

    • Ensures that solid waste are properly segregated
    • Source and sell off recyclable items to potential buyers
    • Ensures non-recyclable items to be disposed at the government approved site
    • Keep monthly records of all disposed items

    Overseeing the activities of compound cleaning:

    • The Environmental, Health and Safety Manager is to oversee the activities of the compound cleaners.
    • SOP of the cleaners is kept and ensures it is being followed.

    Job Requirements and Skills
    Graduate Qualifications:

    • B.Sc /HND in Food Technology REQUIRED.

    Post Graduate Qualifications:

    • Master’s degree would be of ADVANTAGE.

    Experience:

    • 6-10 years’ experience in environmental management and occupational Health and Safety within the food industry is ESSENTIAL.

    Certifications and Training Requirements:

    • Relevant Training and Certification would be of ADVANTAGE.

    Key Skills:

    • Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organised, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organised, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
    • Good knowledge of environmental management and occupational Health and Safety
    • Ability to manage situations and motivate all the stakeholders at all times.
    • Good Communication Skill to follow through both the up and down stream in the organization.
    • Possesses active will to achieving set goals and promoting strong team spirit with the team members across the organization.
    • Ability to work with time to achieve set goals
    • Process improvement and proactive
    • Attention to Detail, Thoroughness and ability to deal with Complexity
    • High Interest to the Job and expression of Zeal, Commitment and Ownership

    go to method of application »

    Quality Control Officer

     

    Core Job Functions / Responsibility

    • The Quality Control Officer will implement controls for dynamic operations to generate SMART performance and expected results with focus to organization goals/targets achievement.
    • The Quality Control Officer oversees the laboratory activities and ensures standards are maintained through prompt analysis and generating reports.
    • The Quality Control Officer with the team in the quality section focuses on team building that ensures that raw materials that conform to specification are used for production.
    • The Quality Control Officer ensures that online and finished products analyses are carried out and results are communicated to production.
    • The overall emphasis is that the laboratory and production operate in a way that would contribute optimally to the achievement of cooperate organization goals and targets, through commitment, communication and proactive.

    Primary Activities
    To ensure that raw and packaging materials are of the right standard:

    • Check physical and chemical parameters of raw and packaging materials for every new consignment as specified in ISO 22000 file
    • Carry out microbiological analysis of raw and packaging materials for every new consignment and on a weekly basis as specified in the ISO 22000, test to include total viable count, coliform and yeast/mold

    To assure water quality for product processing:

    • Check physical and chemical parameters of treated water
    • Carry out microbiological analysis of treated water test to include total viable count, coliform and yeast/mold

    On line monitoring of products to assure standard:

    • Carry out physical and chemical analysis of on line products as specified in the ISO 22000 file.

    Assessment of finished products for conformance:

    • Carry out physical and chemical analysis of finished products
    • Carry out microbiological analysis of finished products.
    • Conduct sensory evaluation of previous day products with other stakeholders specified in the ISO 22000 file

    Assessment of cleaning efficiency:

    • Carry out microbiological analysis of cleaned equipment – tanks, machines etc.

    To assure instrument efficiency:

    • Standardization and calibration control of instruments and equipment as applicable

    Job Requirements and Skills
    Graduate Qualifications:

    • A BSC /HND in Food Technology REQUIRED.

    Post Graduate Qualifications:

    • Master’s degree would be of ADVANTAGE.

    Experience:

    • 6-10 years’ experience in a food industry is ESSENTIAL.

    Certifications and Training Requirements:

    • Relevant Training and Certification would be of ADVANTAGE.

    Key Skills:

    • Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organised, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organised, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
    • Basic knowledge of laboratory analysis of food and dairy products
    • Ability to manage situations and motivate all the stakeholders at all times.
    • Good Communication Skill to follow through both the up and down stream in the organization.
    • Possesses active will to achieving set goals and promoting strong team spirit with the team members across the organization.
    • Ability to work with time to achieve set goals
    • Process improvement and proactive
    • Attention to Detail, Thoroughness and ability to deal with Complexity
    • High Interest to the Job and expression of Zeal, Commitment and Ownership

    go to method of application »

    Quality Assurance Officer

     

    Core Job Functions / Responsibility

    • It is required that the Quality Assurance Officer implements control for dynamic operations to generate SMART performance and expected results with focus to organization goals/targets achievement.
    • The Quality Assurance Officer oversees ensures that ISO 22000 System standards are maintained through constant revision and updating of the system.
    • The Quality Assurance Officer with the ISO team carries out periodic systems audit with proper reports and follow-up.
    • The Quality Assurance Officer ensures old documents are removed from the ISO manuals and replaced with updated version.
    • The overall emphasis is that obsolete and old documents are not in circulation thereby confusing users on which document is current.
    • The operation of the QAO should be in a way that it contributes optimally to the achievement of cooperate organization goals and targets, through commitment, communication and proactive.

    Primary activities
    To ensure that iso 22000 is working well by routine audit:

    • Conduct daily factory inspection and report any deviation
    • Carry out weekly hygiene audit with written report
    • Conduct monthly Plant sanitation
    • Carry out ISO 22000 periodic audit

    Ensure that iso 22000 is updated:

    • Update ISO 22000 documents from reports of audits
    • Update the ISO system when there are new products
    • Update the ISO system when there is a change in the recipe
    • Update the ISO system when there are new equipment’s

    Inspection of raw and packaging material store:

    • Carry out periodic inspection of the raw material store for arrangement and labelling
    • Carry out periodic inspection of the packaging material store for arrangement and labelling
    • Ensure that non complied raw and packaging materials are well segregated and separated

    Inspection of finished goods store:

    • Periodic inspection of the finished goods store for arrangement and labelling
    • Periodic inspection to ensure that expired and damaged products are well segregated, labelled and separated

    Organization of ISO meeting:

    • Send out memo and reminders for ISO 22000 meetings
    • Take minute and keep records of meetings
    • Mobilize ISO members for awareness campaign

    Assist in the laboratory:

    • Support in Laboratory Analysis on need basis

    Job Requirements and Skills
    Graduate Qualifications:

    • A B.Sc /HND in Food Technology REQUIRED.

    Post Graduate Qualifications:

    • Master's degree would be of ADVANTAGE.

    Experience:

    • 6-10 years' experience in a food industry is ESSENTIAL.

    Certifications and Training Requirements:

    • Relevant Training and Certification would be of ADVANTAGE.

    Key Skills:

    • Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organised, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organised, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills
    • Superior Analytical
    • Good knowledge in HACCP and system audit
    • Good knowledge of laboratory analysis of food and dairy products
    • Good Communication Skill to follow through both the up and down stream in the organization.
    • Possesses active will to achieving set goals and promoting strong team spirit with the team members across the organization.
    • Ability to work with time to achieve set goals
    • Process improvement and proactive
    • Attention to Detail, Thoroughness and ability to deal with Complexity

    go to method of application »

    Quality Assurance Manager

     

    Core Job Functions / Responsibility

    • The Quality Assurance Manager will assure consistent quality of production by developing and enforcing good manufacturing practice systems; validating processes; providing documentation; managing staff.

    Primary Activities

    • Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
    • Meets quality assurance financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
    • Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.
    • Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
    • Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.
    • Review statistical data from the production lines to identify quality problems. Analyze the data and recommend changes to production processes or quality controls to eliminate the problem.
    • Analyse records of product returns to identify specific problems or trends over time.
    • Develop and monitor continuous improvement programs, aiming to reduce the number of defects and improve levels of quality.
    • Updates job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

    Job Requirements and Skills
    Graduate Qualifications:

    • A BSC /HND in Food Technology REQUIRED.

    Post Graduate Qualifications:

    • Master's degree would be of ADVANTAGE.

    Experience:

    • 10-14 years' experience in a food industry is ESSENTIAL.

    Certifications and Training Requirements:

    • Relevant Training and Certification would be of ADVANTAGE.

    Key Skills:

    • Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organised, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organised, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
    • Must be knowledgeable about all food safety standards that are customary within the food industry and mandated by government regulations.
    • Excellent knowledge of laboratory analysis of food and dairy products.
    • Ability to manage situations and motivate all the stakeholders at all times.
    • Good Communication Skill to follow through both the up and down stream in the organization.
    • Possesses active will to achieving set goals and promoting strong team spirit with the team members across the organization.
    • Ability to work with time to achieve set goals.
    • Process improvement and proactive.
    • Attention to Detail, Thoroughness and ability to deal with Complexity

    go to method of application »

    IT Governance - Consultant/Contractor

     

    Core Job Functions / Responsibility

    • Ability to act as the Senior Process Manager position supports the design and implementation of mission-critical IT service processes across the enterprise. Key responsibilities include ITSM process roadmap development, and day-to-day hands-on management of mission-critical processes (as assigned). Day-to-day process management responsibilities include managing inputs and outputs and process documentation for assigned processes. As the Senior Process Manager is also responsible for leading cross-process compliance and design coordination within the ITSM team and cross-functionally throughout the IT organization. This role is also responsible for providing IS leadership with cross-process KPIs along with data-backed recommendations for continuous improvement. This role also leads implementation of approved process improvements across all stakeholders, while mentoring other process managers to optimize team performance.
    • The role requires strong team leadership skills, advanced capabilities in ITSM process management within the enterprise, exceptional written/verbal communication skills, advanced fluency in data-driven analysis to drive sound business decisions, and the ability to deliver quality service to our internal and external customers.
    • As a Process Implementer they will be responsible for working closely with the ITIL Process Owners to define suitable, effective, and efficient operations processes, and selecting adequate technical equipment in a subsequent step, as required by the processes.

    Primary Activities
    General:

    • Define the project plan for implementation
    • Analyse the As-Is process Define the To-Be operations process in detail
    • Ensure processes interface with each other
    • Establish process control Measure and review the efficiency and effectiveness of the process
    • Define the implementation and training plan
    • Resource planning
    • Continuous process improvements

    Process Management:

    • Design, implement, manage and continuously improve core ITSM processes
    • Provide leadership team with tactical and strategic recommendations based on cross-process KPIs
    • Develop, implement and manage cross-process compliance
    • Manage implementation of process improvements across all stakeholders
    • Audit documentation of core processes to insure cross-process continuity, alignment with continuous improvement roadmap
    • Mentor other process managers (within and outside of ITSM team)
    • Perform reviews of major incidents, major problems, and/or changes, as per assigned processes
    • Specific Process-Related Duties (as per assigned processes, TBD)

    Incident Management:

    • Ensure service failures are recorded and managed according to agreed procedures
    • Ensure that service is restored at the earliest appropriate opportunity
    • Serves as the primary communication point with customer base and other IS groups on escalated support issues.
    • Ensure escalation procedures are invoked as necessary
    • Ensure Incident Management knowledgebase up-to-date and optimized for efficient Incident resolution
    • Participate in formal process Incident process roadmap and new services planning, as pertains to Incident

    Problem Management:

    • Manage the root cause identification, recording, investigation, and removal of existing causes of service failure
    • Proactively identify and seek to avoid potential causes of service failure
    • Coordinate technical support to lead/assist in the minimization of consequences of service failure (work-arounds)
    • Maintain knowledgebase problems, known errors, and work-arounds
    • Attend Change Advisory Board meetings

    Change Management:

    • Manage changes to configuration items to maximize business benefit while minimizing risk
    • Chair the Change Advisory Board, in accordance with existing Change documentation
    • Convene Emergency CAB, as appropriate
    • Ensure all concerned parties are aware of planned changes
    • Ensure compliance with change processes (accountability, impact analysis, validation, etc…)
    • Plan and direct the overnight clinical downtimes (2x/month, on average)

    Knowledge Management:

    • Develop and manage Service Knowledge Management Systems for enterprise IS department.
    • Develop, implement, manage and continuously improve knowledge management processes in accordance with industry best-practices
    • Manage day-to-day i/o for ITSM team knowledgebase to maximize business benefits
    • Responsible for critical assessment and harvesting knowledge in the enterprise to support service delivery
    • Other duties as assigned.

    Configuration Management:

    • Manage changes to configuration items is such a way as to deliver business benefit while minimizing risk
    • Plan the structure and content of the CMDB
    • Manage the CMDB info held about infrastructure components and relationships
    • Help to assess the full impact of the proposed changes
    • Generate relevant CM standards, policies, and plans
    • Perform configuration audits and with the variations

    Service Management and Support:

    • Ensures the team demonstrates ownership of calls throughout the "life-cycle" of the call.
    • Provides troubleshooting, problem analysis, debugging, and resolution of assigned system issues
    • Compiles data in order to analyze helpdesk performance, identify trends and recommend solutions. Creates all Service management reports for distribution to IS Management.
    • Develop prevention strategies based on tracking and trending analysis.
    • Monitors and reports on service level compliance across Information Services.
    • Coordinates activities between multiple support groups to ensure adherence to Service level requirements where multiple groups are needed to resolve a single incident.
    • Provides effective training and support.
    • Performs other duties as assigned.

    IS Operational Support:

    • Utilizes IS Operational support systems to include, Change Control, Problem Management, and other systems as required.
    • Ensures all service issues and requests are handled effectively within the team.
    • Documents and shares new knowledge gained during troubleshooting and research.
    • Provides analysis of issues to Support Center Manager including identifying root causes, work around and permanent solutions.
    • Measures, interprets and analyze data collected in the service management tool to prepare reports and statistics for use by management to identify historic trends. Identify areas to focus customer education and training activities.
    • Coordinates Support Center team activities, managing customer expectations and reviewing user feedback.
    • Assists in the development of quality assurance standards, procedures, documentation and controls for Support Center operation.
    • Provides information that allows support processes to be optimized, incidents to be reduced, and management planning to be carried out.
    • Recommends changes in operation of the Support Center to respond to changing customer requirements/expectations and to improve management of customer service issues.
    • Assists with other departmental activities as required in maintaining the required levels of service to our customers.
    • Motivates and guides team members to continuously improve performance deliverables. Identify training needs and address the same by coordinating with various IS groups.
    • Interact with customers regularly to build relationships and ensure customer satisfaction through Quality & Service Value.
    • Leads business process improvement team
    • May assist with first line calls during peak times

    Project and Vendor Management:

    • Applies project/vendor management principles, industry best practices, and IS Project Management Office (PMO) or Vendor Management Office methodologies to all assigned projects.
    • Leads and participates in project scope development, project status reporting, schedules project execution, manages vendor performance and customer expectations, and facilitates meetings. Interacts closely with the PMO for planning and status reporting. Coordinates IS resources for project and operational support
    • Supports and helps to develop the IS PMO and VMO

    Information Assurance:

    • Knowledgeable of and adheres to policies, processes, procedures, standards, and guidelines governing privacy, security, and disaster recovery/business continuity.
    • Actively protects sensitive, classified, and confidential information.
    • Uses and accesses systems and information only for authorized purposes and in accordance with security procedures and guidelines to perform job duties as assigned.
    • Maintains individual accountability for security controls and measures (e.g., individual passwords are not shared with other users).
    • Reports suspected security and/or privacy incidents following established procedures.
    • Develops, implements, and/or maintains systems following IS Information Assurance policies, processes, procedures, and guidelines and industry standards to address security, privacy, and disaster recovery/business continuity needs to protect information and resources at established, defined levels.
    • Follows established procedures to conduct reviews and audits of systems and information for assigned areas of responsibility.
    • Maintains systems to keep information and resources secure and safe from known vulnerabilities to include updating applications and systems with security patches and code updates, applying appropriate virus protection, and testing changes before placing into production environments.
    • Assists Information Assurance staff in the development and refinement of Information Assurance standards, policies, procedures, processes, and guidelines.
    • Teamwork, Collaboration, Professionalism and Leadership
    • Works with other IS staff in functional or cross-functional teams to meet goals, objectives, and responsibilities
    • Fosters a team atmosphere within IS and other Hospital departments by interacting with others in an honest and straightforward manner, listening to and

    Desired Skills and Experience

    Job Requirements and Skills

    Graduate Qualifications:

    • A First degree from a recognised University REQUIRED.

    Post Graduate Qualifications:

    • Master's degree or Post Graduate Qualification would be of ADVANTAGE.

    Previous Work Experience:

    • Work experience ideally within a Telecom IT environments or IT Consulting REQUIRED

    Experience:

    • 10 to 14 years work experience with at least 5 years at managerial position experience is preferred (NYSC is ESSENTIAL).

    Certifications and Training Requirements:

    • Relevant IT Certifications (ITIL, PMP, Six Sigma, PAS56, COSO, ISO31000, OCTAVE, NIST, MOR, ISACA SOX, COBIT, Val IT, BS25999, ISO27001, BS17799, MSF, PMBOK, Prince 2, ISACA CGEIT, eTOM, SOA, TOGAF, Zachmann, SFIA, ISO 20000, MOF, Process Simulation Methodologies, BA, Vendor Management Frameworks or similar Certification, Frameworks, Methodologies or Standards etc.) would be of ADVANTAGE.

    Key Skills:

    • Communication, Influencing and Negotiation
    • Delegation/ Supervisory
    • Problem Solving, Passion for Excellence, Integrity and Empowering people
    • Growing people, Team work and Customer Focus

    go to method of application »

    ITIL Process Support Analyst (Intern)

     

    Basic Function/Responsibilities

    • Handle Tier 1 help desk escalations through tickets or phone
    • Follow up on outstanding requests and ensure timely resolution
    • Create accounts and configure hardware as part of on-boarding process
    • Support audio and video equipment in conference rooms
    • Manage and monitor internal assets to ensure accurate inventory records
    • Other duties may be added and/or assigned as needed
    • Works under general supervision; work is reviewed for adequacy and accuracy.
    • Participates in the design of a process unit, including establishing process design basis, development of process.
    • Document ITIL processes such as: Incident Management, Problem Management, Change Management etc.
    • Calculates and organizes data for process flow chart
    • Develops process flow diagram to define ITIL Processes
    • Perform any other duties as assigned

    Job Requirements and Skills

    Graduate Qualifications:

    • A First degree B.Eng, B.Sc, B.Tech, Science or Technology Only from a recognized University REQUIRED.

    Experience:

    • 0 to 2 years' relevant work experience in IT production environment, NYSC is ESSENTIAL.
    • Certifications and Training Requirements: Relevant IT Certifications (CISCO, JAVA etc.), ISO, ITIL, PMP, Applications etc. would be of ADVANTAGE.

    Key Skills:

    • Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly organized, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organized, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
    • Communication, Influencing and Negotiation
    • Problem Solving, Passion for Excellence and Integrity

    go to method of application »

    ITIL Process Specialist

     

    Job Description

    • This position will be responsible for working with cross-functional IT teams to design, develop, and integrate IT processes and procedures utilizing best practices and industry standard frameworks (e.g., ITIL, COBIT, PMBOK, CMMI). Will provides insight and advice on emerging process and control frameworks.
    • Ensures seamless execution of all process improvement and change management related activities across the IT organization by applying process improvement, change management methodologies, communication planning, organizational readiness assessment and stakeholder analyses.

    Process Management:

    • Design, implement, manage and continuously improve core ITSM processes
    • Identify process improvements
    • Provide leadership team with tactical and strategic recommendations based on cross-process KPIs
    • Develop, implement and manage cross-process compliance
    • Manage implementation of process improvements across all stakeholders
    • Perform reviews of major incidents, major problems, and/or changes, as per assigned processes

    Incident Management:

    • Ensure service failures are recorded and managed according to agreed procedures
    • Responsible for escalating Incidents and User Service Requests within the organization
    • Ensure that service is restored at the earliest appropriate opportunity
    • Serves as the primary communication point with customer base and other IS groups on escalated support issues.
    • Ensure escalation procedures are invoked as necessary
    • Ensure Incident Management knowledgebase up-to-date and optimized for efficient Incident resolution
    • Participate in formal process Incident process roadmap and new services planning, as pertains to Incident

    Problem Management:

    • Manage the root cause identification, recording, investigation, and removal of existing causes of service failure
    • Proactively identify and seek to avoid potential causes of service failure
    • Service Management and Support
    • Provides troubleshooting, problem analysis, debugging, and resolution of assigned system issues
    • Respond to user escalations and engage functional escalation and service delivery management as required.

    Change Management:

    • Manage changes to configuration items to maximize business benefit while minimizing risk
    • Attend Change Meetings.
    • Ensure all concerned parties are aware of planned changes
    • Ensure compliance with change processes (accountability, impact analysis, validation, etc…)

    Graduate Qualifications

    • A First degree B.Eng, B.Sc, B.Tech, Science or Technology Only from a recognized University REQUIRED.

    Previous Work Experience:

    • Work experience ideally within a Telecom IT environments or IT Consulting REQUIRED.

    Exposure:

    • In depth Knowledge and Experience on any Tool: Oracle Seibel Helpdesk, CA Technologies, Manage Engine, Freashdesk / Freashservice, Vision Flow, Remedy, OMNI Tracker, OTRS Help Desk and MS Office Productivity tools intermediate skills level, solid 3 years ICT Technical Experience, 3 years' experience on Project Management, 5 years' experience in ITIL Process Implementation PREFERRED

    Post Graduate Qualifications:

    • Master's degree or Post Graduate Qualification would be OF ADVANTAGE.
    • Certifications and Training Requirements: Certified in ITIL Foundations version 3 and with 2 or more ITIL Practitioner V3 certification, COBiT, CMMI, Six Sigma Green Belt, ISO 9000, 20000, 27001-4, 38500, SFIA, EA, Process Simulation Methodologies, BA, Vendor Management Frameworks or similar Certification, Frameworks, Methodologies or Standards would be OF ADVANTAGE

    Key Skills:

    • Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organized, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organized, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
    • Communication, Influencing and Negotiation
    • Problem Solving, Passion for Excellence, Integrity and Empowering people
    • Growing people, Team work and Customer Focus

    Method of Application

    Interested and qualified candidates should forward their CVs and other required information to: jobs@sigmaqualitas.com
    Required with your submitted CV are the following;

    • Your current earning information and your DOB.
    • Your contact details should contain active phone numbers and email addresses.
    • Review your CV every time you make a submission, one CV does not fit all jobs.
    • Kindly note that we need the subject matter of your response to contain the Job Title you are interested in, the file type must be PDF or DOCX, the preference being word documents, any response that contains a file name such as “My CV or My Resume” cannot be treated.

    Please note short listing is based on the requirements in the given job descriptions above such as; qualifications required, years of experience, technology and industry exposure. All candidates for the list positions MUST have relevant and required work experience

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