Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Konga Online shopping in Nigeria for phones, clothes, home & kitchen, computers and more at best prices on Konga.com. Enjoy fast delivery service. Buy now!
Establish relationships with merchants, ensure merchants are happy trading on Konga and provide analytical Trading support to merchants on Konga.com.
Role & Responsibilities:
Own the category for Marketplace and work closely with Retail counterparts to ensure overall health and performance of the category
Ensure merchants storefront remains healthy
Escalate merchant issues to appropriate units to ensure issues are resolved quickest.
Provide advisory services to merchants based on product competitiveness and historical performance
Manage new and existing merchants, with the responsibility of enhancing their experience (bring new ideas on better self-service, reporting and teaching resources).
Identify merchants with potentials to succeed and providing adequate support where necessary.
Work with Finance/Order Management to ensure prompt payment of Merchant orders.
Give regular feedback to line manager on suggestions to improve merchant services or identify potential revenue channels.
P&L/GMV responsibility
Follow through with escalations and other business stakeholders to ensure customer satisfaction
Actively share ideas with colleagues to increase overall success of business
Desired Skill and Experience:
Good command of English Language (Spoken and Written)
Results-oriented with proven track record
1-3 experience of account management in any industry.
Good knowledge of online retail stores or Marketplaces
Creative problem solving skills
Confident in communicating with groups and individuals at all levels
Self-driven with ability to work using own initiative
Proven ability to build strong personal relationships with internal/external resources to achieve business goals
A strong individual but committed team player
Good knowledge of Microsoft office packages, particularly, Microsoft Excel.
Experience in Sales could be an added advantage.
Reports to: VP, Marketplace
Qualified candidates should send their cvs to careers@konga.com
Build your CV for free. Download in different templates.
Join our happy subscribers