• Exciting Graduate Vacancy at Konga.com

  • Posted on: 29 November, 2014 Deadline: Not Specified
  • View Jobs in Online Sales / Marketing View All Jobs at Konga Online Shopping Limited
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  • Konga.com is Nigeria’s largest online marketplace. We launched in July 2012 and our mission is to become the engine of ecommerce and trade in Africa.

    We serve an ever expanding customer base, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, Healthcare, Baby Products, personal care and much more.

    Our range of services are designed to ensure optimum levels of convenience and customer satisfaction. These services include our lowest price guarantee, free return policy*, order delivery-tracking, dedicated customer service support and many other premium services.

    Konga.com goes beyond just making a name for itself as the foremost e-commerce platform in Nigeria. Konga chooses to empower Nigerians to sell their products to a wider audience. We give the local merchant nationwide reach and shipping services. Konga believes in a Nigeria where every small or large business owner is given an opportunity to succeed.

    Konga is helping to provide that opportunity with the Konga Marketplace.

    Merchant Services Officer

     

    Establish relationships with merchants, ensure merchants are happy trading on Konga and provide analytical Trading support to merchants on Konga.com.
     
    Role & Responsibilities:

    Own the category for Marketplace and work closely with Retail counterparts to ensure overall health and performance of the category
    Ensure merchants storefront remains healthy
    Escalate merchant issues to appropriate units to ensure issues are resolved quickest.
    Provide advisory services to merchants based on product competitiveness and historical performance
    Manage new and existing merchants, with the responsibility of enhancing their experience (bring new ideas on better self-service, reporting and teaching resources).
    Identify merchants with potentials to succeed and providing adequate support where necessary.
    Work with Finance/Order Management to ensure prompt payment of Merchant orders.
    Give regular feedback to line manager on suggestions to improve merchant services or identify potential revenue channels.
    P&L/GMV responsibility
    Follow through with escalations and other business stakeholders to ensure customer satisfaction
    Actively share ideas with colleagues to increase overall success of business

    Desired Skill and Experience:
     
    Good command of English Language (Spoken and Written)
    Results-oriented with proven track record
    1-3 experience of account management in any industry.
    Good knowledge of online retail stores or Marketplaces
    Creative problem solving skills
    Confident in communicating with groups and individuals at all levels
    Self-driven with ability to work using own initiative
    Proven ability to build strong personal relationships with internal/external resources to achieve business goals
    A strong individual but committed team player
    Good knowledge of Microsoft office packages, particularly, Microsoft Excel.
    Experience in Sales could be an added advantage.
     
    Reports to: VP, Marketplace

    Method of Application

    Qualified candidates should send their cvs to careers@konga.com

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