• Experienced Jobs at MTN Nigeria

  • Posted on: 31 October, 2011 Deadline: 8 November, 2011
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  • MTN Nigeria is recruiting for Banking Services Advisor
     
    Job Title: Customer Consultant
    Department: Sales and Distribution
    Location: Lagos

     
    Job Description:
     
    MANAGE AND DEVELOP CHANNEL DISTRIBUTION RELATIONSHIP

        Increase Loyalty – Build Relationship and Support Trade partners and Sub dealers
        Build relationship between lower and upper levels (i.e. between Authorize distributors and sub dealers)
        Improve communication (To and Fro trade) – Call cycle time per territory(8-10 visit a day or as business requires)
        Link subs, retailers etc to Trade Partners and help nurture the relationship
     
    INCREASE SALES/ACTIVATIONS AND PRODUCT PENETRATION

        Identify, classify and support all players in channels of distribution – Database building. Weekly / monthly update
        Ensure MTN product availability in channel is >95% at all times – Weekly product availability report of all visited outlets during call cycles
        Ensure information from Distributor Account Executive on Trade Partners product distribution is confirmed and relevant Sub Dealers followed up – Weekly / monthly report
        Resolve all issues/queries with regards to activations, products and promotions
        Direct all channel participants to MTN identified growth area within your territory
     
    MANAGE BRAND VISIBILITY WITHIN TERRITORY

        Establish consistent channel standards – Branding as per channel recommendation.
        Increase brand awareness – Signage, POS distribution, visibility
        Target 65% visibility in the channel of distribution (Trade marketing team will measure)
        Target 65% space within each outlet (Trade marketing team will measure)
        Support all identified outlets with 100% merchandizing as appropriate and defined.
        100% POS Distribution to all channels of distribution within 14 days of release
        100% replacement of expired, damaged or obsolete materials within territory
        100% removal of obsolete materials and messages
     
    IMPROVE STOCK MANAGEMENT IN CHANNEL

        Manage stock in channel and reports.
        Direct outlets with stock challenges to identified Trade Partners to ensure there is no stock out within your territories
        Must obtain list of sim distribution by Trade Partners from Distributor Account Executives – Ongoing, Report weekly
        All such sub dealers and dealer branches must be contacted and stock receipt / movement verified / confirmed – Report weekly
        Obtain info on stocking from All visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.
        Advice Regional Sales Manager if there is need for focussed activity in territory to help move stock – As appropriate
        Ensure areas in your territory without adequate TP or sub dealer presence is filled by encouraging TP or sub dealers to move into area. To be driven by Regional Sales Manager.
     
    TRAINING SUPPORT/ INCREASE PRODUCT KNOWLEDGE

        On the spot training/coaching of all visited outlets in territory- 100% of all visited outlets in call cycle
        Informal training in shops on products, services and promotions being run by marketing ,channel or region
     
    PROMO/EVENT SUPPORT

        Generate sub-dealer specific promo spec
        Support/manage events and promos
        Post promo evaluation
     
    PREPARE REPORTS

        Counter competition - Timely feedback
        Initial report to Field Service Engineers on state of network in territory
        Provide weekly / monthly sales activity report
        Generate  market intelligence report
     
    Job Conditions:
    This advert is for the following 20 locations namely : Lagos, Ondo , Kwara ,Osun ,Ekiti ,Delta , Benue , Enugu ,Imo, Akwa Ibom , Cross River , Kaduna ,Kano ,Katsina ,Jigawa ,kebbi ,Borno ,Yobe , Taraba , Adamawa. Candidates should please note that CVs in which location applied for is not specified would not be treated.
    Please specify your preferred location on your application.
    Tool of trade vehicle provided Work is carried out mostly in the field A valid drivers license (Extensive local travel) May be required to work extended hours / weekends
     
    Reporting To: Team Lead Customer Consultant
     
    Required Skills:

        A bachelors degree – Preferably in the social sciences
        4 years working experience which includes:
        2 years Sales & Marketing experience in a fast moving consumer goods (FCMG) environment
     
    Employment Status: Permanent
     
    Qualification:
    A bachelors degree Preferably in the social sciences
     
    This vacancy expires on November 8, 2011

    TO APPLY FOLLOW LINK http://careers.mtnonline.com/mtncareers/vacancies.asp?deptid=10&id=1730


    Job Title: General Manager, HR Business Partnering & Services
    Department: Human Resources
    Location: Lagos

     
    Job Description:
    HR Strategy:

        Oversee the development and implementation of  HR Business Partnership strategy
        Develop strategies and programs to promote the MTN Employee Value Proposition (MTN EVP)
        Provide direction for developing and linking HR strategy to line management strategy
        Provide leadership for HR Business Partnering, Attraction and Recruitment and Employee Services functions
        Provide support and representation for the HRE as required for matters especially related to the Business Partnering and Employee Services functions
        Ensure superior collaboration and cooperation across the three-boxes Business Partnering & Services and Centre of Excellence
        Ensure effective and efficient Headcount (Workforce planning and forecasting) optimisation, labour value add and return on investment labour
        Ensure value creation in line with strategic business priorities/objectives
        Improve efficiency and effectiveness of delegation of authority within the Division and succession planning
        Ensure execution excellence
     
    Business Partnering

        Ensure standardization in the approach and delivery of HR solutions across the business
        Ensure alignment of HR policies with business needs to improve business performance
        Champion the identification, development and deployment of talent in the line
        Oversee HR Business Partnering to adeptly advice and counsel managers on human capital, talent management, performance concerns and conflict resolution
     
    Attraction and Recruitment

        Develop recruitment and retention strategies to achieve required staffing levels
        Develop new strategies and programs to attract the best candidates and develop the MTN Brand
        Ensure the business is optimally staffed
        Manage the resourcing of executives with the best culture fit for the company
        Develop and manage partnerships with educational establishments within and outside the country that produce talents  whose capabilities aligns with MTNN business strategy
     
    Employee Engagement

        Develop strategies to manage and track culture and employee engagement activities in the line
        Develop strategies to ensure the implementation of GCA action plans in the line
        Ensure MANCOM road shows hold in all regions and participate in all engagements
     
    Industrial Relations

        Ensure strategies are in place for proper management of staff disciplinary process across the business
        Oversee the implementation of staff disciplinary process
        Ensure business synchronization across all divisions through active engagement in the line (village meetings, Corporate Council etc).
        Ensure the resolution of all staff welfare issues within agreed timelines.
     
    HR Service Delivery/Employee Services

        Ensure high quality HR services are provided consistently, timely, effectively and efficiently to client group, meeting and exceeding agreed service levels
        Oversee the coordination of all employee surveys
        Oversee and take ownership for the end-to-end process of all staff service delivery
        Oversee employee services operating strategy and implementation
        Ensure the delivery of best practice  and world class HR Services delivery
        Oversee service improvement strategies and coordinate implementation
        Oversee  and ensure the provision of excellent and best practice expatriate and immigration services to Expats and Nationals across the business
        Develop strategies and programs for a robust medical and wellness programs for employees
        Ensure efficient and excellent delivery of medical services to employees
     
    Medical Services

        Efficiently plan and oversee the management of the MTNN annual medical budget in line the strategic goals and objectives of the business
        Develop and implement the MTNN health management strategy to consistently support MTNN’s Employee Value Proposition and embed the company’s reputation as an employer of  choice
        Oversee the development and implementation of  strategic health initiatives as a way  to induce behavior change in staff on prevailing health related matters towards sustaining and improving employee productivity and overall business growth and profitability
     
    Policy Development and Interpretation

        Ensure articulation of best practice HR policies and procedures to govern the efficient operation of the Department.
        Provide mechanism for timely interpretation of all staff policies
        Provide advice and counsel to senior management on HR practices, policy and employment laws
     
    Job Conditions:
    Normal MTNN working conditions Regional and International travel Field work: < 40% of total work hours
     
    Reporting To: Human Resources Executive
     
    Required Skills:
    First Degree in Social Science
    Post graduate degree in a related field or an MBA.
    15 years work experience, with up to 8years HR Generalist experience spanning across three or more of the following areas;
    -Business Partnering
    -Attraction & Recruitment
    -HR Operations/ Employee Services
    -HR Information System Management
    -Process Improvement
    -HR Strategy
     
    5 years HR senior management experience
    Broad HR Generalist Experience
    Good Knowledge of service quality management
     
    Employment Status: Permanent
     
    Qualification:
    First Degree in Social Science Post graduate degree in a related field or an MBA.
     
    This vacancy expires on November 7, 2011

    TO APPLY, FOLLOW LINK: http://careers.mtnonline.com/mtncareers/vacancies.asp?deptid=5&id=1729


    Job Title: Banking Services Advisor
    Department: Finance
    Location: Lagos

     
    Job Description:

        Monitor bank tariffs and price book for bank charges.
        Collate and analyse data on cash movements, bank charges, interest rates, exchange rate movements, placements.
        Monitor sweeps from the various sub accounts to main accounts for compliance
        Set up and manage MTN bank accounts
        Ensure credit interest is properly computed and applied as agreed by the various banks every month.
        Ensure that escalated compliance issues and complaints relating to the Banking services are followed up.
        Monitor and report on the quality of banking services by banks
        Review banking service level agreements(SLA) in line with changes in the banking environment
        Obtain and cascade feedback/recommendation from banks on service issues and standards
        Conduct first level review and recommendation of bank proposals before further review by Treasury Manager.
        Query and verify all General Ledger balances relating to bank accounts
        Liaise with MTNN banks on immediate service issues
        Advise on banking products strictly with relevance to MTNN business.
        Identify banking service gaps across business units that interface with banks
        Maintain Treasury records and audit trail in strict compliance to MTNN policies and procedures.
        Implement Treasury policies, processes, and procedures
        Provide banking reports for year-end audit as relates to Treasury
        Provide support to management staff within the department as required
        Coordinate monthly reconciliation meeting
     
    Job Conditions: Normal MTN N working conditions. Extended working hours as may be required
     
    Reporting To: Banking & Treasury Manager
     
    Required Skills:

        A first degree or HND Diploma in Accounting, Economics or any Finance related discipline.
        A full qualification/membership in a professional accounting association (ACA, ACCA, ACMA, ACT, CFA)
        4 years work experience including:
        At least 2 years experience in a financial environment in treasury, banking
        Familiarity with good accounting practices and the Nigerian policy environment.
        Extensive bank reconciliation experience
        Audit, compliance and/or  internal control experience
        Knowledge of banking processes and products.
        Customer service or performance management experience will be an added advantage
     
    Employment Status: Permanent
     
    Qualification:
    A first degree or HND Diploma in Accounting, Economics or any Finance related discipline.
    A full qualification/membership in a professional accounting association (ACA, ACCA, ACMA, ACT, CFA)
     
    This vacancy expires on November 2, 2011

    TO APPLY, FOLLOW LINK: http://careers.mtnonline.com/mtncareers/vacancies.asp?deptid=4&id=1727
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