• Call Centre Representatives at Datacorp-ix

  • Posted on: 21 November, 2014 Deadline: 25 November, 2014
  • View Jobs in ICT / Telecommunication View All Jobs at Datacorp-ix Technologies Limited
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  • Datacorp-ix Technologies Limited - Our solutions are unique and versatile ranging from custom mobile appplications to networking and ICT training services. We are recruiting for Call Centre Representative

    Call Centre Representatives

     

    Job Purpose

    • Attends to callers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

    Job Duties

    • Determines requirements by working with customers.
    • Answers inquiries by clarifying desired information; researching, locating, and providing information.
    • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
    • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    • Maintains call center database by entering information.
    • Keeps equipment operational by following established procedures; reporting malfunctions.
    • Updates job knowledge by participating in educational opportunities.
    • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

    Skills/Qualifications

    • Ability to speak more than 2 local languages, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, high level of stress tolerance, Problem Solving skills, Multi-tasking skills, computer skills.

    Method of Application

    Interested and qualfiied candidats should send their CV's to: hr@datacorp-ix.com

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