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  • Current Job Offer at City Run Limited

  • Posted on: 21 November, 2014 Deadline: Not Specified
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    City Run Limited is recruiting to fill the position of:

    Human Resources Officer


    Location: Lagos
    Reports To: Manager

    General Summary

    •     Provides customer service support to the company by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
    •     Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
    •     Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations.

    Core Functions:

    •     Receives, processes and verifies the accuracy of orders from customers utilizing the organizations’ internal mainframe systems and customer purchase orders.
    •     Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel.
    •     Ensures and provides quality service to both internal and external customers.
    •     Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
    •     Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
    •     Performs assigned system maintenance to various electronic order files.
    •     Participates and provides expertise as a member to changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service.

    Details of Function:

    •     Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
    •     Responsible for being familiar with the company by-laws in order that all recruitment and retention decisions are made within by-law boundaries.
    •     Responsible for actively ensuring the retention of the company customer base which includes promoting the organization to existing customers.
    •     Works with the organization’s other offices to resolve problems, facilitate solutions and
    •     enhance customer service offerings.
    •     Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
    •     Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
    •     Provides back-up support to other group members in the performance of job duties as required.
    •     Answers customer inquiries/communications as required.
    •     Maintains detailed call activity reports and provides them to the [Manager] on a regular basis.
    •     Conducts follow up phone calls to survey respondents who have concerns or questions.
    •     Performs other related duties as assigned by management.

    Method of Application

    Interested and qualified candidates should send their CVs to:

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