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  • British Council Nigeria is Recruiting

  • Posted on: 13 November, 2014 Deadline: 23 November, 2014
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    Head of Customer Service Nigeria




    Job type: Indefinite Reports to: Martin Akubue (Country Exams Manager) Starting Salary: 6,604,753 Naira gross per annum Closing date for applications: 23rd November 2014

    Nigeria is one of the largest economies in Africa. It is also the most populous country with over 170 million citizens. The UK is its largest trading partner. Nigeria holds significant political power in the region and internationally and its society retains a positive attitude to the UK. There are therefore major opportunities for the UK and BC to increase influence, income and, through this, our impact by building on our strong existing relationships with the Nigerian government, institutions and customers/audiences. However, there are complex and substantial risks to this work i.e. security and compliance.    Nigeria is the British Council’s largest operation in sub-Saharan Africa with offices in 4 cities – Port Harcourt in the south, Kano in the north, Abuja the Federal capital and Lagos the commercial centre. Our 170 staff work across a range of states delivering large scale contracts, partnership programmes, examinations, projects as well as services in Arts, Education & Society and English & Exams. We are already achieving substantial impact and income (2012/13 turnover was £19.8 million) and have plans to grow and develop our impact further. Partners and clients include government, public and private institutions, foundations, private sector organisations and civil society. We work closely with the wider UK team including DFID and UKTI

    Head of Customer Service


    Purpose of job:  Ensure the highest quality British Council Customer Experience is delivered consistently across Nigeria. . Regularly evaluate the quality of service provided through customer feedback, recommend and make improvements accordingly. Lead the Customer Services Team, demonstrating the values, behaviours and knowledge required by Customer Service Professionals.

    Applicants must have: Right to work in Nigeria
    Required qualifications: Please refer to Role Profile attached

    Role Profile.pdf
    British Council Behaviours.pdf

    Method of Application

    Interviews will be held face to face in Lagos only at the times advertised. The application process includes a language and aptitude test, job shadowing for a couple of hours and a presentation during interview. We welcome applications from those from the Hausa/Fulani communities, as these are under-represented in our staff.

    Closing date:  Midnight Sunday 23rd November
    Short-listing: Week commencing 24th November
    Language and aptitude testing: Week commencing 1st December
    Job shadowing: Thursday or Friday, 4th and 5th December
    Interviews and presentations: Tuesday 9th December

    Interested? Click here
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    The British Council is committed to a policy of equal opportunity and is keen to reflect diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks

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