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  • Vacancy at FJAJobs Associates Limited

  • Posted on: 13 November, 2014 Deadline: Not Specified
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  • This position coordinates programme activities particularly sales and enrolment, new business development and back office processes. This position also provides advisory services and leadership to other units within the organization.

    Programme Manager Operations


    This position coordinates programme activities particularly sales and enrolment, new business development and back office processes. This position also provides advisory services and leadership to other units within the organization.

    Key business processes supported include:

    • Sales and enrolment
    • Stakeholder Reporting requirements
    • IT/Program Support (Automation projects, claims, pre-authorization, capitation processing)
    • Data Management (Data quality, reporting)
    • New business roll out/Programme scale up functions
    • Process improvement
    • Liaison and relation management with partners and stakeholders
    • Policy/strategy development
    • Business Development

    Job Duties/ Responsibilities/ Accountabilities:

    • Oversees data management, claims management
    • Responsible for community relations management
    • Responsible for development and implementation of annual working plans
    • Coordination of all marketing related activities – people, promotion, packaging, pricing, packaging (branding)
    • Proactive review of claims to determine discrepancies, trends and opportunities for disease management and allied medical/non medical interventions
    • Proactive review of encounter data to determine disease patterns, trends and opportunities for disease management and allied intervention
    • Provide input for internal and external capacity building activities for sales
    • Support in the development and implementation of overall business strategy across all schemes
    • Production of dashboards and tracking data for program analysis, planning, reviews and budgeting.
    • Provide support in the development and monitoring of the non-for profit arm of the business’ budget, ensuring that expenditure and revenue is in line with financial targets; report and/or address any budgetary issues that may arise;
    • Take a leading role in development and implementation of continuous quality improvement processes and initiatives for areas supervised
    • Take a leading role in project planning activities and the development of annual plans for the back-office units (IT, Data Management) within the non-for profit arm of the business in consultation with relevant stakeholders and personnel
    • Develop, review and ensure implementation and compliance with all approved for plans for the business procedures;
    • Support in the identification, initiation and implementation of new opportunities for business growth.
    • To attend meetings with stakeholders as required.
    • Coordinate corporate strategy development
    • Willingness to travel interstate and intrastate regularly

    Qualifications :    

    • A Masters degree in Public health, Operations management, Business Administration (MBA), Project management or Development related course
    • Minimum of 7 years post graduation
    • Managed care or NGO related background in a senior position for minimum 3years.

    Preferred, but not required:

    • Experience in data analysis
    • Minimum age requirement is 38 years old.


    • Sales management
    • Programme Monitoring and Evaluation
    • Project management
    • MS Office suite – very good
    • Strong written and verbal communication skills, with attention to detail.
    • Strong business partnering skills.
    • Strong analytical, organizational, and multi-tasking skills.
    • Energetic, highly self-motivated and able to work efficiently and productively.
    • Professional disposition and ability to maintain confidentiality
    • Proactive and solution minded attitude
    • Target driven
    • Ability to work under little or no supervision
    • Strong Leadership qualities.
    • Excellent Interpersonal Skills

    Method of Application

    Kindly send your CV to using the job title as subject of the email.

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