Vacancies at Mannich Consulting Services

Job Description
The candidate will be a senior manager and will report to the General Manager, Lagos Operations

Responsibilities

•     Making recommendations related to the hiring, training, and management of staff talent, ensuring that we have the right people in place, trained well and inspired daily to delight our customers.
•     Communicate the company's vision and develop team members to their full potential, building a better future for our customer, outlets and team members
•     Operate branch to drive profitable growth and exceptional efficiency to create outstanding financial results
•     Establish and maintain effective guest and client relationships and maintain mutually beneficial business relationships with clients.

Skills/Qualifications

•     The minimum required qualification for this position is a relevant tertiary qualification, a post graduate degree will be an added advantage.
•     Effective, commercial experience in running a business/business unit/s
•     The ideal candidate must utilize effective associate management, team building and positive staff communications.
•     Strong leadership, hands-on management style, cost controls, budgeting experience is a must.
•     A proven track record of directing and motivating individual management teams to achieve and exceed goals is required.

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Responsibilities

•     The Operations Officer will be providing day-to-day support to the operations under supervision of Country Operations Manager while his/her priorities will be agreed in close negotiation with Director.
•     As part of the responsibilities the Operations Supervisor will undertake the tasks under Procurement, Administration and Logistics, working with close collaboration with Finance and Program teams.
•     S/he will promptly and effectively provide all required support to the programs, so to deliver the assistance to beneficiaries in timely, compliant and transparent manner.

Requirements

•     BA/BS or equivalent
•     At least 3 years of working experience in Operations (Logistics, procurement)
•     Conscientious with an excellent sense of judgment
•     Demonstrated ability to meet deadlines and work independently and cooperatively with team members in a cross cultural environment is required.
•     Strong computer skills on MS Office programs, especially in MS Excel
•     Demonstrated flexibility and creativity in planning and problem solving.
•     Proven ability to learn quickly, lead a team to achieve stated results and objectives.
•     Effective verbal and written communication, multi-tasking, organizational and prioritization skills.
•     Excellent oral and written English
•     Ability to work effectively with an ethnically diverse team in a sensitive environment.
•     Previous experience in insecure environments.

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Job Description
Introduction to the role:

•     As a Customer Service Assistant, you will be part of the Customer Service team.
•     We are looking for an open-minded and outgoing person with extensive marketing and event management experience.
•     Your areas of responsibility include:
•     Assisting selling processes for our customers and generating additional Sales
•     Coordinating information to customers browsing our websites during store discovery, order and checkout.
•     Including after sales support.
•     Performing phone conversations with customers to answer their questions, provide information and advise them.
•     Handling special requests and complaints of customers
•     Collecting and storing useful data within our back-end system
•     Ensuring follow up through emails, phone or any required means.

Qualifications and Requirements

•     Customer Service experience.
•     Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
•     Ability to foster and maintain relationships with individuals.
•     Excellent negotiation skills and strong communication skills - proven results with key decision makers
•     Willingness to work well in a team
•     A large network (friends, family, contacts etc.)
•     A Bachelors Degree or HND .