• Hospitality Job at InterContinental Hotels

  • Posted on: 5 November, 2014 Deadline: Not Specified
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  • Do you have a passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU!   We employ people who apply the same amount of care and  passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our progressive & committed team at the InterContinental Lagos.

    InterContinental Lagos is located on Victoria Island, in the centre of Lagos home to the majority of foreign embassies and multinational companies, making it the perfect residence for affluent business and diplomatic travelers. Built on an elevated terrain overlooking Lagos's port and the city below, the 19 storey hotel offers uninterrupted, spectacular views of Lagos Skyline. InterContinental Lagos  comprise of 352 well-appointed, elegantly decorated rooms and suites as well as a Club InterContinental floor. Guests have access to an all-day dining restaurant, two specialty restaurants, room service and the pool bar for lighter meal choices and snacks. The lobby lounge and cocktail bar is a perfect setting for casual meetings over coffee or drinks. In addition, for the health conscious traveler there is a health club bar serving fresh juices.

    InterContinental Lagos also offer exclusive business and conference facilities including a state of the art ballroom with a foyer area, and several additional flexible meeting and breakout. Other amenities includes a fully-equipped gym, outdoor pool, and retail space.   We are currently recruiting our Reservation Agent

    Reservation Agent

     

    As a Reservation Agent, you will handle all requests for guest room reservations, changes, and cancellations in accordance with established standards, and responds to and provides information on hotel services, local attractions, and travel directions. You will book guest reservations for individuals and/or groups that are requested by phone or from within the hotel in accordance with established standards and scripts using the hotel's reservation system; process reservations from the sales, reservation centers or travel agencies/wholesalers. You will designate and apply appropriate travel agency commissions and up-sell rooms where possible to utilize yield management strategies to ensure a full house whenever possible. You will suggest alternate dates for sold-out periods while processing cancellations, revisions and information updates on changes; guest reservations and requests for other hotels within the IHG reservations system. As a Reservation agent will provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested and stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting. You may complete daily logs according to established procedures.     In return we'll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

    Job Requirements

    •     A degree or its equivalent
    •     Previous Reservation/Front Office experience with a working knowledge of Opera is a must
    •     Good understanding of the local business and operation environments and markets
    •     Excellent Communication and Interpersonal skills
    •     Business savvy and good people skills
    •     Visionary & strategic thinker and ability to convert this to action

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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