Jobs at Etisalat Nigeria

Job Summary
Implement Etisalat performance management system and the administration of Etisalat performance management programs ensuring consistent application and transparency.   
       
Principal Functions
    Assist in monitoring the implementation of appraisal review recommendations, especially with regard to career and training issues.
    Upload employee performance ratings.
    Coordinate and Implement quarterly performance incentives.
    Participate in periodic needs-based training on the performance management process for staff organisation-wide.
    Assist in identifying and addressing staff appraisal issues and/or conflicts, including post-appraisal appeals.
    Participate in training needs assessment to address development areas identified during appraisals.
    Ensure staff confirmation are done on time and liaise with verification agencies to resolve all outstanding cases.
    Work with the ERP team to ensure proper implementation and continuous improvement of online performance management.
    Keep track of recent development in performance management
    Perform any other duties assigned by the Manager, Performance Management.
       
Educational Requirements
    First degree in from a recognised university.
       
Experience,Skills & Competencies
    Three (3) to five (5) years work experience
    Performance Management
    Communication
    Critical Thinking
    Monitoring & Administration
    Passion for Excellence
    Integrity
    Empowering people
    Growing people
    Team work
    Customer Focus

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Job Summary
Undertake initiatives to identify quantify and prevent revenue leakage, reduce cost, increase revenue and minimize loss; with primary focus on strengthening and/or building revenue assurance processes controls.
       
Principal Functions
    Implementation of revenue assurance best practices across the revenue value chain.
    Implementation and monitoring of single and multi-source KPIs, alarms and reconciliation on the Integrated Revenue Management System.
    Perform root cause analysis on identified revenue assurance issues and follow through to resolution.
    Monitoring of system owners to ensure proper set up of system in order to minimize leakages.
    Facilitate cross-departmental co-ordination of RA activities and prompt escalation of material incidents; Analyze and follow up on RA incidents until resolution as well as definition of measures to forestall future occurrence of such error scenario.
    Have responsibility for the day-to-day operation of Revenue Assurance tool; including monitoring of predefined Key Performance Indices (KPIs), alarms and resolution of alarms triggered.
    Perform reviews of service nodes (Mediation, MSC, IN, HLR, GGSN & SGSN etc) to ensure that potential revenue leakages/losses across the streams are proactively identified and mitigated
    Follow-up on reported Revenue impacting issues identified; ensuring that prompt remedial actions are taken by the relevant operations department, and providing adequate briefs/reports on such to the RA Manager.
    Act as direct point of contact with the Business Segment, IT, Network, Carrier & Wholesale teams and produce monthly Revenue Assurance Reports.
    Undertake constant review of subscriber profiles on the network to ensure completeness, accuracy and integrity of service provisioning and billing.
    Review of Promotions/services offered by the company to individual and corporate customers with a view to ensuring that risks are effectively mitigated.
    Perform varying degrees of cross-platform TTFile/CDR analysis, research and reconciliations using multiple data sources in order to ensure TTFile/CDR transport integrity as well as billing completeness and accuracy.
    Report on and perform value adding reconciliation on Revenue streams such as Postpaid/Prepaid/Roaming/interconnect/VAS/ activity to identify weaknesses, leakages and produce reports to senior management for action.
    Perform validation of third party payment schemes in order ensure compliance with subsisting agreements and ensure completeness, accuracy and validity of transactions, revenue earned and payout figures.
    Perform analysis, research and process documentation of the processes for Revenue assurance and identify necessary control point
       
Educational Requirements
    Bachelor's degree in Finance, Engineering, IT or other related fields
       
Experience,Skills & Competencies
    Minimum of 1 to 2 years relevant work experience.
    Relevant Professional Certifications (ACA, ACCA, CISA, OCA, CCNA)
    Advanced PC skills with Microsoft Excel, Access and good knowledge of data analysis/SQL/query tools.
    Good knowledge of architecture and business operations of GSM Networks
    Ability to multi-task effectively
    Excellent, clear verbal and written communication and reporting skills (in English)
    Confident to manage, synthesize and influence in a cross functional environment