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  • Posted: Oct 21, 2014
    Deadline: Not specified
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    Hewlett-Packard Company or HP (styled as hp) is an American multinational information technology corporation headquartered in Palo Alto, California, United States. It provides hardware, software and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors. T...
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    BTO Specialist

    Description

    Should be able to interact with customers and resolve critical issues.
    Good communication and analytical skills.
    Good knowledge of NMS/OSS.
    Good Knowledge of ITIL process.
    Basic understanding of all BTO tools.
    Working knowledge of NNM,OM,OVPI/SHR, BSM,Sitescope, BPM,Diagotics.
    Working knowledge of NNM and OM SPI's.
    Good trouble shooting skills.
    Good understing of various BTO integrations.
    Knowledge of reporting.
    BTO Tools: NNM, OM, SM, BSM, Sitescope, BPM, Diagnostics, AM, UCMDB, DDMI, DDMA,Storage essentials and OVPI/SHR.

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    HP Software Territory Account Manager

    Description
    • Seek out new opportunities and expands and enhances existing opportunities to build and manage the pipeline for HP Software.
    • Maintain knowledge of competitors in account to strategically position HP's software products and services better.
    • Develop pursuit plans and manage the pipeline to ensure alignment with account managers.
    • Establish a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the client within their industry.
    • Contributes to proposal development, negotiations and deal closings.
    • Work closely with and support account manager, providing technical expertise and support, and participating in client engagements up to C-level engagements for more complex solutions in smaller accounts.
    • Interface with both internal and external/industry experts to anticipate customer needs and facilitate solutions development.
    • Build sales readiness and reduce client learning curve through effective knowledge transfer in area of specialization.
     
    Scope and Impact:
     
    • May coordinate internal & external partners to deliver appropriate solution sale.
    • Establishes relationships with customer/partner at all organizational levels; able to interface with senior levels in internal and external groups.
    • Sub-Sahara Africa
     
     
     
     
    Education and Experience Required:
     
    • University or Bachelor's degree preferred.
    • Directly related previous work experience (software sales).
    • Both vertical industry & partner knowledge required.
    • Typically 5-8 years advanced sales experience required.
    Knowledge and Skills Required:
     
    • Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions.
    • Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling.
    • Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit.
    • Understands the role of IT within area of specialization and how HP's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities
    • Account planning and accurate account revenue forecasting skills.
    • Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities.
    • Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position HP as the preferred vendor for meeting all business needs
    • Excellent project management skills.
    • Establishes a professional working relationship, up to the executive level, with the client.
    • Demonstrates leadership and initiative in successfully driving specialty sales in accounts - prospecting, negotiating and closing deals.
    • Demonstrates high service or product knowledge and professionalism in researching and sharing service-related information with account teams and customers.
    • Deep knowledge of products, solution or service offerings as well as competitor's offerings.
    • Understands how to leverage HP's portfolio and change the playing field on our competitors.
    • Utilizes Siebel as an expert and accurately forecasts business.
    • Understands and sells high value software solutions
    • Understands selling of services sales.
    • Leverages services as part of strategic product sales.
    • Maintain expertise of industry trends, associated solutions, and key partner/ISV solutions.
    • Maintains expertise on IT at all levels - new applications, maintenance, typical budgets of the CIO's, typical objectives, measures, metrics.

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    Networking Field Engineer

    Description
    · Apply advanced technical knowledge (i.e. Networking) to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high risk.
    · Integrate technical knowledge and business understanding to create solutions for customers.
    · Resolve single- and cross technology incidents independently. Work with team members to resolve cross technology incidents.
    · Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
    · Apply HP solutions to meet customer needs.
    · Identify additional services that could lead to future service revenue growth.
    · Provide technical consulting during contract renewal discussions.
    · Build and maintain strong relationship up to senior management level in assigned accounts.
    · Design and deliver support solutions using specific industry knowledge and expertise.
    · Assist in managing delivery of industry support solutions.
    · Lead Customer Expectation management as part of escalation process.
     
    Education and Experience Required:
     
    Bachelor's degree preferred or Associate degree holder (technical field) with 3 -5 years working experience as a field support engineer.

     
    Knowledge and Skills Required:
     
    • Good knowledge of HP products and services offerings, competition, third party products and market trends
    • Technology knowledge (focus on infrastructure hardware, specifically Networking, thorough knowledge in operating systems required)
    • Broad knowledge of corporate organization, job, and policies
    • Comprehensive business, technical or functional knowledge at an expert level
    • Communicate tactfully with diplomacy up to senior management levels within an organization.
    • Active listening skills and ability to adjust messages to audience level
    • Problem-solving skills(proactive, reactive and creative)
    • Able to employ consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
    • Well versed in core technical competencies and peaked in some technical area(s) Intermediate skills in project management, communication, analysis and presentation.

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