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  • Jobs at Hewlett Packard (HP)

  • Posted on: 21 October, 2014 Deadline: Not Specified
  • View Jobs in ICT / Telecommunication View All Jobs at Hewlett Packard - HP
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  • In an Information Technology job at HP, you’ll build the future—one big idea at a time. Ready to unleash your professional potential? You’ll use your experience and IT knowledge to create, modify, and maintain our computer and network systems and applications, providing technical assistance to our people. And you’ll help drive our growth as a technology leader. If solving the world’s biggest IT challenges sounds like the right career path for you, consider these Information Technology job opportunities, and join us at HP.

    BTO Specialist



    Should be able to interact with customers and resolve critical issues.
    Good communication and analytical skills.
    Good knowledge of NMS/OSS.
    Good Knowledge of ITIL process.
    Basic understanding of all BTO tools.
    Working knowledge of NNM,OM,OVPI/SHR, BSM,Sitescope, BPM,Diagotics.
    Working knowledge of NNM and OM SPI's.
    Good trouble shooting skills.
    Good understing of various BTO integrations.
    Knowledge of reporting.
    BTO Tools: NNM, OM, SM, BSM, Sitescope, BPM, Diagnostics, AM, UCMDB, DDMI, DDMA,Storage essentials and OVPI/SHR.

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    HP Software Territory Account Manager


    • Seek out new opportunities and expands and enhances existing opportunities to build and manage the pipeline for HP Software.
    • Maintain knowledge of competitors in account to strategically position HP's software products and services better.
    • Develop pursuit plans and manage the pipeline to ensure alignment with account managers.
    • Establish a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the client within their industry.
    • Contributes to proposal development, negotiations and deal closings.
    • Work closely with and support account manager, providing technical expertise and support, and participating in client engagements up to C-level engagements for more complex solutions in smaller accounts.
    • Interface with both internal and external/industry experts to anticipate customer needs and facilitate solutions development.
    • Build sales readiness and reduce client learning curve through effective knowledge transfer in area of specialization.
    Scope and Impact:
    • May coordinate internal & external partners to deliver appropriate solution sale.
    • Establishes relationships with customer/partner at all organizational levels; able to interface with senior levels in internal and external groups.
    • Sub-Sahara Africa
    Education and Experience Required:
    • University or Bachelor's degree preferred.
    • Directly related previous work experience (software sales).
    • Both vertical industry & partner knowledge required.
    • Typically 5-8 years advanced sales experience required.
    Knowledge and Skills Required:
    • Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions.
    • Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling.
    • Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit.
    • Understands the role of IT within area of specialization and how HP's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities
    • Account planning and accurate account revenue forecasting skills.
    • Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities.
    • Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position HP as the preferred vendor for meeting all business needs
    • Excellent project management skills.
    • Establishes a professional working relationship, up to the executive level, with the client.
    • Demonstrates leadership and initiative in successfully driving specialty sales in accounts - prospecting, negotiating and closing deals.
    • Demonstrates high service or product knowledge and professionalism in researching and sharing service-related information with account teams and customers.
    • Deep knowledge of products, solution or service offerings as well as competitor's offerings.
    • Understands how to leverage HP's portfolio and change the playing field on our competitors.
    • Utilizes Siebel as an expert and accurately forecasts business.
    • Understands and sells high value software solutions
    • Understands selling of services sales.
    • Leverages services as part of strategic product sales.
    • Maintain expertise of industry trends, associated solutions, and key partner/ISV solutions.
    • Maintains expertise on IT at all levels - new applications, maintenance, typical budgets of the CIO's, typical objectives, measures, metrics.

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    Networking Field Engineer


    · Apply advanced technical knowledge (i.e. Networking) to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high risk.
    · Integrate technical knowledge and business understanding to create solutions for customers.
    · Resolve single- and cross technology incidents independently. Work with team members to resolve cross technology incidents.
    · Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
    · Apply HP solutions to meet customer needs.
    · Identify additional services that could lead to future service revenue growth.
    · Provide technical consulting during contract renewal discussions.
    · Build and maintain strong relationship up to senior management level in assigned accounts.
    · Design and deliver support solutions using specific industry knowledge and expertise.
    · Assist in managing delivery of industry support solutions.
    · Lead Customer Expectation management as part of escalation process.
    Education and Experience Required:
    Bachelor's degree preferred or Associate degree holder (technical field) with 3 -5 years working experience as a field support engineer.

    Knowledge and Skills Required:
    • Good knowledge of HP products and services offerings, competition, third party products and market trends
    • Technology knowledge (focus on infrastructure hardware, specifically Networking, thorough knowledge in operating systems required)
    • Broad knowledge of corporate organization, job, and policies
    • Comprehensive business, technical or functional knowledge at an expert level
    • Communicate tactfully with diplomacy up to senior management levels within an organization.
    • Active listening skills and ability to adjust messages to audience level
    • Problem-solving skills(proactive, reactive and creative)
    • Able to employ consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
    • Well versed in core technical competencies and peaked in some technical area(s) Intermediate skills in project management, communication, analysis and presentation.

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