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GlobalProfilers provide a wide range of recruitment and selection services to companies in Africa. We recruit across wide range of sectors and professions in entire African region. Finding it takes specialized market knowledge combined with a genuine understanding of individual cultures & local requirements. Our team of experienced local and internation...
Responsibilities
Expectation/Qualification
Job Purpose
The position of administrative assistant consists of being responsible for providing administrative and clerical services in order to ensure effective and efficient operations.
Responsibilities
Qualification and Experience:
Reports to: Chief Strategy Officer
Job summary
The individual will work in a cross-border role and have daily interconnection with stakeholders. The individual will serve as advisor to the Company and cross functional business owners when making investment and capital budgeting decisions. He/She must be able to understand and communicate the economics of making different business decisions as well as the risks associated with the different alternatives. The individual will also be responsible for budgeting, forecasting, tracking actuals related to projects and make sound financial decisions with appropriate understanding of benefits, costs and risk. He/She will be responsible for facilitating decisions that lead to the judicious use of the company’s investment fund. Strong candidates will need to understand strategy and valuation as well as be able to provide guidance relevant stakeholders. Prospective candidate need to be able to effectively and proactively share this expertise with business partners in wide ranging roles in the organization.
Responsibilities
Qualification and Experience:
Expectations/Skills
Job Summary
The Call Centre Manager (CCM) will be responsible for the daily running and management of the call centre through the effective use of resources. The individual will be responsible for meeting, setting customer service targets as well as planning areas of improvement or development. The Call Centre Manager will ensure that calls are answered by staff within agreed time scales and in an appropriate manner.
The Call Centre Manager will coordinate and motivate call centre staff and may also manage staff recruitment. This person will liaises with other departments such as HR and IT.
Responsibilities
Qualification and Experience:
Expectations/Skills
Job Purpose
The individual will be responsible for building business by identifying and selling prospects, maintaining relationships with clients.
Responsibilities
Qualification and Experience:
Job Purpose
The individual will ensure that established procedures and quality standards of the Company is met and monitors these against agreed targets.
Responsibilities
Qualification and Experience:
Job Summary
The individual will work closely with Human Resources Unit (Head Office) to drive the achievement of the Unit and overall Company’s objectives through the implementation of the Human Resources Strategy, policies and programmes.
Responsibilities
Recruitment and Selection
Compensation and Benefits
Employee Relations
Training and Development
Performance Management
Others Key Functions
Experience/Qualification
Skills/Expectation
Department: Human Resources
Reports to: MD
Work Relationships: HR Unit, Lagos Head Office
Job Summary
The individual will work closely with Human Resources Unit (Head Office) to drive the achievement of the Unit and overall Company’s objectives through the implementation of the Human Resources Strategy, policies and programmes.
Responsibilities
Recruitment and Selection · Review and edit job descriptions based on communications and inputs of line managers · Responsible for manpower planning and identifying the hiring needs yearly · Work with the information technology department in ensuring career opportunities are posted and updated on company’s website. · Responsible for designing recruitment and selection policies and manuals as well as training managers on these. · Obtain hiring needs from line managers and is involved in the selection and decision making process. · Liaise with consulting firms and recruitment agencies in outsourcing key HR functions. · Design and coordinates induction process to integrate new staff into the work place. · Prepare offer letters, carry out reference checks, manage confirmation of new hires. Compensation and Benefits · Monitor and review the company’s salary and benefits structure to ensure a balance between control of costs and attracting/retaining staff. · Conduct annual salary surveys, implement and annually update compensation program. · Gather and analyze market data to measure the competitiveness of the Board’s compensation and benefits package, and make recommendations as appropriate. · Provide timely and appropriate staff information to Finance department for salary review and administration · Advise management on PAYE, pension, welfare and insurance schemes. Employee Relations · Issue letters of employment to new members of staff and collate their relevant details for filing. · Maintain current records of all staff details with respect to personal information, salary and benefits such as welfare, Group Life Insurance, Pension, medicals etc. · Coordinate disciplinary and grievance procedures, working with the Legal department where necessary · Conduct exit interviews when necessary. · Manage working conditions, disciplinary and grievance procedures, equal opportunities, redundancies and employee leave schedule. · Formulate and implement sound, current and innovative HR policies in line with labour laws and business objectives. Ensures they are communicated to employees and implemented company wide. Training and Development · Develop and maintain relationships with external training bodies, examination bodies and recruitment consultants. · Design new staff training programmes and update existing ones. · In consultation with line managers, follow up individual development needs and source external training provision as and when required, monitoring training costs against budget. · Work with heads of departments to design appropriate training and development programmes for staff in the various departments. · Organize in house learning and development programmes for appropriate staff on a regular basis and ensure full attendance of both trainees and facilitators. · Review developmental plans with heads of departments and creates training plan for the year Performance Management · Ensure an effective performance management is in place which is tied to the business strategy. · Train managers and employees on the use of the performance management system · Coordinate the performance evaluation, collates results and arranges review with managers. · Prepare and presents reports to management team Others Key Functions
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Experience/Qualification · Bachelor’s degree in Industrial Relations and Personal Management, Law or Social Sciences · Minimum of 3 years working experience in Human Resources · Masters degree in Human Resources or MBA is an added advantage · Qualified CIPD/SHRM or registered member is compulsory · Knowledgeable on HR procedures and policies · Knowledgeable on the application of Ghanian labour laws Skills/Expectation · Deciding and initiating action · Leading and supervising · Working with people · Adhering to principles and values · Persuading and influencing · Presenting and communicating information · Analyzing · Writing and Reporting · Applying expertise and technology · Formulating strategies and concepts · Planning and organizing . Delivering results and meeting customer expectations |
Department: Human Resources
Reports to: MD
Work Relationships: HR Unit, Lagos Head Office
Job Summary
The individual will work closely with Human Resources Unit (Head Office) to drive the achievement of the Unit and overall Company’s objectives through the implementation of the Human Resources Strategy, policies and programmes.
Responsibilities
Recruitment and Selection · Review and edit job descriptions based on communications and inputs of line managers · Responsible for manpower planning and identifying the hiring needs yearly · Work with the information technology department in ensuring career opportunities are posted and updated on company’s website. · Responsible for designing recruitment and selection policies and manuals as well as training managers on these. · Obtain hiring needs from line managers and is involved in the selection and decision making process. · Liaise with consulting firms and recruitment agencies in outsourcing key HR functions. · Design and coordinates induction process to integrate new staff into the work place. · Prepare offer letters, carry out reference checks, manage confirmation of new hires. Compensation and Benefits · Monitor and review the company’s salary and benefits structure to ensure a balance between control of costs and attracting/retaining staff. · Conduct annual salary surveys, implement and annually update compensation program. · Gather and analyze market data to measure the competitiveness of the Board’s compensation and benefits package, and make recommendations as appropriate. · Provide timely and appropriate staff information to Finance department for salary review and administration · Advise management on PAYE, pension, welfare and insurance schemes. Employee Relations · Issue letters of employment to new members of staff and collate their relevant details for filing. · Maintain current records of all staff details with respect to personal information, salary and benefits such as welfare, Group Life Insurance, Pension, medicals etc. · Coordinate disciplinary and grievance procedures, working with the Legal department where necessary · Conduct exit interviews when necessary. · Manage working conditions, disciplinary and grievance procedures, equal opportunities, redundancies and employee leave schedule. · Formulate and implement sound, current and innovative HR policies in line with labour laws and business objectives. Ensures they are communicated to employees and implemented company wide. Training and Development · Develop and maintain relationships with external training bodies, examination bodies and recruitment consultants. · Design new staff training programmes and update existing ones. · In consultation with line managers, follow up individual development needs and source external training provision as and when required, monitoring training costs against budget. · Work with heads of departments to design appropriate training and development programmes for staff in the various departments. · Organize in house learning and development programmes for appropriate staff on a regular basis and ensure full attendance of both trainees and facilitators. · Review developmental plans with heads of departments and creates training plan for the year Performance Management · Ensure an effective performance management is in place which is tied to the business strategy. · Train managers and employees on the use of the performance management system · Coordinate the performance evaluation, collates results and arranges review with managers. · Prepare and presents reports to management team Others Key Functions
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Experience/Qualification · Bachelor’s degree in Industrial Relations and Personal Management, Law or Social Sciences · Minimum of 3 years working experience in Human Resources · Masters degree in Human Resources or MBA is an added advantage · Qualified CIPD/SHRM or registered member is compulsory · Knowledgeable on HR procedures and policies · Knowledgeable on the application of Ghanian labour laws Skills/Expectation · Deciding and initiating action · Leading and supervising · Working with people · Adhering to principles and values · Persuading and influencing · Presenting and communicating information · Analyzing · Writing and Reporting · Applying expertise and technology · Formulating strategies and concepts · Planning and organizing . Delivering results and meeting customer expectations |
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