• Jobs at AfroCab

  • Posted on: 16 October, 2014 Deadline: Not Specified
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  • We launched Afro in Lagos in April 2014 and later in Abuja with over 800 drivers and thousands of customers. We plan to create the go to mobile platform for cosmopolitans in Africa. Afro aims to be one Africa’s most innovative start-ups with a mobile platform that changes the way people connect with their cities. 

    For passengers this means a reliable ride a click of the button away and at the price you want. And for drivers it means a more efficient way to find passengers and increase earnings.

    Afro is available as a free download from Google Play and via a mobile website on www.afrocab.com. Simply search for "Afrocab".

    Operations Manager

     

    Join the Afronauts! This role is about building the backbone of our operations in your city. 

    We launched Afro in Lagos in April 2014 and this is a chance for someone wanting to join a fast growing start up at the ground floor. You are smart, savvy and an open-minded pro-active problem solver. You think big but have exceptional attention to detail. You are intellectually curious, an excellent communicator who is able to adapt to various scenarios instantaneously. Highly motivated and with a get things done attitude. You are an all rounder with a sharp analytical mind and creative flair. Past startup experience is desired. 

    Responsibilities

    • Team Player: Work with the City/Regional GM to continually grow and optimize the business, work with technical and marketing teams to ensure
    • Business Intelligence and Management: Extract business insights from sound data analysis. Manage, improve, and/or create our Lagos business operations/processes.
    • Admin: Implement and monitor detailed operational and financial metrics, budgeting, and analyses.
    • Partnerships: Identify and develop business partnerships relevant to our Lagos operations
    • Guide and manage the driver and customer relationship teams to engage both sides of our community - from creating driver recruitment events to new marketing strategies
    • Quality Assurance: Identity technical or systematic issues and immediately create plans to mitigate them and communicate better
    • Technology Interface: Develop a thorough understanding of the Afro app and all systems. The driver app, customer app and the back end system/CRM.
    • Driver Support: Help drivers prioritise their times and ensure efficient supply allocation. Step in when there are any customer issues. Help drivers interaction with customer.
    • Community Engagement: Identify any potential customer dissatisfaction, using metrics from ratings and other insights, coordinating with community manager and support functions to improve the customer experience.

    Desired Skills and Experience

    • 3 - 5 years working experience, in an operational role. Startup experience very attractive.
    • Demonstrated creative problem-solving and collaborative execution
    • Experience working with a high-growth technology business in areas of operations, business intelligence, customer experience will be a plus.
    • Strong understanding of business operations and analysis. Expert mastery of Excel. Significant experience in business intelligence, financial modeling or data science will be an advantage.
    • Technically confident, you rapidly learn or improve new systems and processes.
    • You're a people person - you view turning disappointed customers and drivers into advocates as a constant challenge.
    • You are bold, daring and with a natural flare that makes you fun to work with.
    • You have passion and enthusiasm to get things done.

       

    Benefits

    • Competitive Salary
    • Stock Options
    • Paid Time Off

    go to method of application »

    Community Manager

     

    Join the Afronauts! This role is about connecting with the quintessential Afropolitan and being the voice of the Afro brand. 

    We launched Afro in Lagos in April 2014 and this is a chance for someone wanting to join a fast growing start up at the ground floor. You are smart, savvy and an open minded pro-active problem solver. You think big but have exceptional attention to detail. You are intellectually curious, an excellent communicator who is able to adapt to various scenarios instantaneously. Highly motivated and with a get things done attitude. You are an all rounder with a sharp analytical mind and creative flair. Past startup experience is desired. 

    Responsibilities

    • Social Media Manager: Actively monitor Twitter, Facebook & other social media channels and engage the community, social networks & blogs.
    • Ambassador: Build brand equity and raise awareness by creating and manage relationships with our community including sponsorships, partnerships, promotions, and endorsements.
    • Customer Service: You’ll be responsible for ensuring an amazing ride experience and creating evangelists of the Afro experience. Respond to all support issues via social media or email.
    • Public Relations: Monitor Press, Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs.
    • Campaign Manager: Create mind-blowing campaigns and activation plans that get Afropolitans on the platform. Manage a team of brand ambassadors who paint the city red promoting the Afro brand
    • Team Player: Work along side our operations team to scale a growing platform
    • Brand Management: Reporting of brand health via various channels, engagement, usage, downloads, likes, etc

    Desired Skills and Experience

    • BA/BS degree with NYSC
    • 3 – 5 years of related community, marketing or brand management experience
    • Outstanding relationship builder; ability to interface effectively across various sectors.
    • Influencer in your community with a high impact online presence and familiarity with social media (Twitter, LinkedIn, Facebook, Wordpress, etc.).
    • Creative flair, exceptional written and persuasion skills, experience running a blog or website is a plus
    • Experience managing customers and vendors
    • Bachelors degree in Marketing, Communications, Public Relations or similar degree is a plus, but not required. 

    Benefits

    • Competitive Salary
    • Stock
    • Paid time off

    Method of Application

    Use links below to apply for the positions

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