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  • Posted: Oct 14, 2014
    Deadline: Not specified
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    At Weco, we specialize in delighting our customers by solving their business challenges through seamless & timely delivery of innovative technology solutions that not only transform our customers operations in ways that boost their business performance but also increase their business agility and competitiveness. Our mission is to be a systems integra...
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    Microsoft CRM Support Specialist

    Mission/ Core purpose of the Job

    To provide day to day Operational onsite support on the already deployed Microsoft CRM application. 

    Key Tasks:

    • Support and administration of the deployed CRM application
    • Provision of reactive/preventive support on Microsoft CRM Application network devices and appliances
    • Ensure availability and full workability of the deployed processes in the system
    • Ensure full workability of the deployed views, report and dash board
    • Ensure full workability of the Email router
    • Maintain Access Rights and Security Roles
    • Resolution of CRM application downtime, thus ensuring continuous operations of Microsoft CRM Application
    • Simple Entity customization that involves modification of existing fields within existing entities in CRM
    • Simple Report customization that involves modification of existing columns within existing reports in CRM
    • Perform Audit Trail maintenance and reporting as well as data export from CRM

    Education:

    - B.Sc Computer Science / B.Sc Electrical Engineering
    - Microsoft Certified Technology Specialist( CRM Administration)
    - Microsoft Certified Professional

    Experience:

    • At least 3 years’ experience in Customer Relationship Management software support and administration.
    • Requirement to be an engineer who is self-disciplined and motivated, ability to function at both an in depth technical level as well as interface to management and clients.
    • Candidate must be the best of breed in this area of expertise.
    • Ability to work across technical areas to gain the best solutions as well as prompt resolutions to failure conditions

    Training:
    ITIL 

    Knowledge:
    - Manage support operations of contract
    - Zeal for end-user support and good interpersonal skills

    Skills / physical competencies:

    • Analytical Skills
    • High level trouble shooting
    • Problem Solving
    • Good Oral and presentation Skills
    • Good Communications Skills 

    Behavioural qualities:

    • Ability to Work under Pressure
    • Excellent Analytical Skills
    • Excellent Team Player with good interpersonal Skills
    • Adaptable to changes
    • Positive Attitude to Work
    • Friendly Open Plan Office Environment
    • Dynamic and Challenging Unit
    • Work after Hours would be required occasionally

    Method of Application

    To apply for this position, click here

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