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  • Vacancy at Weco Systems Group

  • Posted on: 14 October, 2014 Deadline: Not Specified
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  • Our company WECO SYSTEMS INTERNATIONAL LTD is an information and Communications Technology (ICT) company that has been operating in Nigeria for over twenty (20) years.  We are a CISCO Tier one Gold partner and our corporate headquarters is in Lagos, with branches in Port-Harcourt and Abuja. Our experience and customer base spans across the Oil and Gas, Banking, Telecommunications, Government and Manufacturing sectors of the economy.

    Microsoft CRM Support Specialist

     

    Mission/ Core purpose of the Job

    To provide day to day Operational onsite support on the already deployed Microsoft CRM application. 

    Key Tasks:

    • Support and administration of the deployed CRM application
    • Provision of reactive/preventive support on Microsoft CRM Application network devices and appliances
    • Ensure availability and full workability of the deployed processes in the system
    • Ensure full workability of the deployed views, report and dash board
    • Ensure full workability of the Email router
    • Maintain Access Rights and Security Roles
    • Resolution of CRM application downtime, thus ensuring continuous operations of Microsoft CRM Application
    • Simple Entity customization that involves modification of existing fields within existing entities in CRM
    • Simple Report customization that involves modification of existing columns within existing reports in CRM
    • Perform Audit Trail maintenance and reporting as well as data export from CRM

    Education:

    - B.Sc Computer Science / B.Sc Electrical Engineering
    - Microsoft Certified Technology Specialist( CRM Administration)
    - Microsoft Certified Professional

    Experience:

    • At least 3 years’ experience in Customer Relationship Management software support and administration.
    • Requirement to be an engineer who is self-disciplined and motivated, ability to function at both an in depth technical level as well as interface to management and clients.
    • Candidate must be the best of breed in this area of expertise.
    • Ability to work across technical areas to gain the best solutions as well as prompt resolutions to failure conditions

    Training:
    ITIL 

    Knowledge:
    - Manage support operations of contract
    - Zeal for end-user support and good interpersonal skills

    Skills / physical competencies:

    • Analytical Skills
    • High level trouble shooting
    • Problem Solving
    • Good Oral and presentation Skills
    • Good Communications Skills 

    Behavioural qualities:

    • Ability to Work under Pressure
    • Excellent Analytical Skills
    • Excellent Team Player with good interpersonal Skills
    • Adaptable to changes
    • Positive Attitude to Work
    • Friendly Open Plan Office Environment
    • Dynamic and Challenging Unit
    • Work after Hours would be required occasionally

    Method of Application

    To apply for this position, click here

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