• Jobs at MTN Nigeria

  • Posted on: 29 September, 2011 Deadline: 11 October, 2011
  • View Jobs in ICT / Telecommunication View All Jobs at MTN Nigeria
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  • MTN Nigeria is a leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, MTN Nigeria’s brand is instantly recognisable. With over 35 million MTN Nigeria subscribers and counting, MTN Nigeria Communications Limited is the largest subsidiary in the MTN Group – Africa’s leading mobile telephony company with operations in 21 countries in Africa and the Middle East.

    Team Lead, FSE 
    Department:  Network Group
    Location:  Rivers

    Job Description:
    •Ensure timely review and approval of acceptance, testing, integration and cutover documentation related to regional operations
    •Ensure a routine programme is in place and monitor the performance of these O&M radio routines in the assigned region
    •Ensure performance of BTS acceptance tests in the assigned region.
    •Ensure prompt availability of information on inventory of FSE within the assigned region.
    •Review and recommend operation and maintenance procedures for regional FSE operations
    •Ensure that processes and procedures are followed through in all FSE activities within the assigned region.
    •Prepare estimates annual budgetary needs (OPEX) for assigned region.
    •Perform routine O&M procedures as prescribed for the Power, Transmission and BTS Radio networks.
    •React to emergency faults and ensure that all faults are rectified promptly within contracted SLA.
    •Ensure provision of power (requisite quality) to all sites within purview daily.
    •Implement cross connect equipment in his designated area of the MTN Network
    •Compile information on and report on the availability of the transmission network in light of the Service Level Agreement (SLA).
    •Swiftly diagnose and clear any faults or alarms assigned by trouble ticket, or ensure escalation within time period stipulated in SLAs to correct parties if unable to fix. To close or forward all trouble tickets promptly.
    •Maintain a sound working relationship between the network operations section and all associated parties, within the company and external.
    •Implement approved software changes as directed with change requests.
    •Ensure compliance with MTNN Spares Management Procedure
    •Ensure maintenance work undertaken by contractors meets MTN Nigeria’s specification.
    •Ensure all planned network expansions take place on schedule, Transmission spectrum, transceiver upgrades and downgrades, rectifier upgrades etc. to ensure customer satisfaction.
    •Maintain a comprehensive set of records of all transmission links, BTS sites, power equipment and spares for all sites within designated area.
    •Ensure all security and network Integrity documentation is completed and adhered to.
    •Liaise with diesel contractors to ensure on-schedule supply of diesel to sites within purview 
     
    Job Conditions: Tool of trade vehicle provided Normal MTNN working conditions National travel Valid drivers license. On stand by 24/7 through out the year.
     
    Reporting To:     Regional Technical Officer (RTO)
     
    Required Skills:
    •B.Sc. Electrical/Electronics (Telecommunications)
    •At least 4 years hands-on radio network operations and maintenance experience in a telecoms environment
    •Two (2) years in a supervisory/  team leadership role. 
     
    Employment Status: Permanent

    Qualification: B.Sc. Electrical/Electronics (Telecommunications)
     
    This vacancy expires on 10/5/2011
     


    Regional Account Partner 
    Department: Enterprise Solutions
    Location: Lagos

    Job Description:           
     
    Key Account Management
    •Establish and maintain effective business relations/ partnerships- with clients.
    •Build an in-depth knowledge of the client’s operating environment, business drivers, objectives, strengths and challenges to be able to develop and implement solutions to meet their strategic needs.
    •Assist client’s in understanding the value proposition and differentiations of the MTN data products and services.
    •Handle all customer requests for service successfully including fault reports and billing queries.
    •Develop a contact strategy; create and maintain an account development plan for each of the allocated accounts.
     
    Business Development
    •Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.

    Sales Management
    •Oversee the completion of the end-to-end sales process – from client prospecting to bill delivery.
    •Prepare and present all sales and contractual documentation to the customer, compliant to the MTN standards.
    •Ensure full integration of quality management processes within all sales activities for the allocated regional accounts, ensuring effective deployment on a day to day basis.
     
    Business Analysis
    •Conduct research on potential customers and potential spend profile using the data mining system.
    •Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the regional sales department.
    •Use relevant metrics and measures to routinely monitor performance against targets and take appropriate actions to ensure targets are met and exceeded.
    •Provide sales performance data to support management decision – making.
     
    Others
    •Support the Sales Regional Manager in developing sales plans by providing professional advice and input.
    •Ensure integrated channel management supported by appropriate systems such as the CRM; use knowledge management to increase the professionalism of account management.
    •Prepare weekly and monthly regional sales status reports. 
     
    Job Conditions:                 
    Standard MTNN working conditions May be required to work extended hours / weekends Tool of Trade Vehicle will be required for the Job A valid drivers license May be required to work extended hours /overtime/weekends 80% of work is carried out on the field National travel and a valid drivers license. Constantly on the road prospecting for new clients and selling more services to existing clients

    Reporting To: Regional Manager, Sales 
     
    Required Skills:
    •First degree in Business Administration, Commerce or any other related discipline
    •4 years work experience including:
    •Experience in the sales environment of a telecommunications company, preferably customer-facing
    •Exposure to strategic planning
      
    Employment Status:  Permanent

    Qualification: First degree in Business Administration, Commerce or any other related discipline
     
    This vacancy expires on 10/6/2011
     


    Corporate Account Partner 
    Department: Enterprise Solutions
    Location: Lagos

    Job Description:
    •Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customer’s business.
    •Build an in-depth knowledge of the customer’s operating environment, business drivers, ambitions, issues, problems and stumbling blocks so as to be able to develop and implement solutions to meet their strategic corporate needs.
    •Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
    •Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
    •Carry full responsibility for the fulfillment of the sales process – from lead generation to bill delivery.
    •Handle all customer requests for service successfully, fault reports and billing queries.
    •Prepare weekly and monthly corporate sales status reports.
    •Prepare and present all sales and contractual documentation to the customer compliant to the MTN standards.
    •Escalate and troubleshoot customer queries and complaints.
    •Conduct research on potential customers and their disposable income on communication using the data mining system.
    •Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department.
    •Increase company revenue by daily prospecting for new clients and creating more business opportunities from existing clients.

    Job Conditions:                 
    Standard MTNN working conditions May be required to work extended hours / weekends Tool of Trade Vehicle will be required for the Job A valid drivers license May be required to work extended hours /overtime/weekends 80% of Work is carried out on the field National travel and a valid drivers license. Constantly on the road prospecting for new clients and selling more services to existing clients
     
    Reporting To:  SM, Corporate Accounts
     
    Required Skills:
    •First degree in Business Administration, Commerce or any other related discipline
    •4 years work experience
    •experience in the sales environment of a telecommunications company, preferably customer-facing
    •Good business experience
    •Exposure to strategic planning 
     
    Employment Status : Permanent

    Qualification: First degree in Business Administration, Commerce or any other related discipline
     
    This vacancy expires on 10/6/2011
     


    Dealer Accounts Executive 
    Department: Sales and Distribution
    Location: Benue

    Job Description:
    •Evaluate potential and existing dealers business indicators as per TSP Grading Criteria within the regions
    •Determine number of sales points required to achieve sales targets
    •Monitor sales performance trends for all accounts
    •Develop a short term action plan/ strategy to assist distributors in achieving desired indicators
    •Identify and attend to specific distributor needs and resolve problems
    •Evaluate customer complaints and drive corrective actions.
    •Provide information to the customer regarding appropriate policies, procedures and operating practices; as well as competitor activities.
    •Build and maintain relationships with the dealers.
    •Participate in organizing dealer forums
    •Liaise with other relevant Departments (Marketing, Financial Operations, Channels) to ensure the sales process is uninterrupted and sales targets are achieved 
     
    Job Conditions: Tool of trade vehicle provided Work is carried out mostly in the field A valid drivers license (Extensive local travel)
     
    Reporting To:     Regional Sales Manager 
     
    Required Skills:
    •A tertiary qualification – Preferably in the social sciences
    •Four (4) years marketing experience in a fast moving consumer goods (FCMG) environment
    •Account management experience
    •Basic GSM
    •Basic Telecommunication Fundamentals
    •Internal conferences on telecommunications and consumer trends
    •Sales Training
    •Key Account Management Training
    •Relationship Management
    •Business Law 
     
    Employment Status: Permanent

    Qualification: A tertiary qualification Preferably in the social sciences
     
    This vacancy expires on 10/4/2011
     


    Field Support Engineer 
    Department: Network Group
    Location: Kaduna

    Job Description:
    •Perform routine O&M procedures as prescribed for Power, Transmission and BTS Radio networks.
    •React to emergency faults and ensure all faults are rectified promptly within contracted SLA.
    •Resolution of repetitive faults affecting BTS radio network
    •Ensure provision of power (requisite quality) to all sites within purview 24 hours a day
    •Implement cross connect equipment in a designated area of the MTN Network
    •Compile information and report on the availability of the transmission network in light of the Service Level Agreement (SLA).
    •Swiftly diagnose and clear any faults or alarms assigned by trouble ticket, or ensure escalation within time period stipulated in SLAs to correct parties if unable to fix. To close or forward all trouble tickets promptly.
    •Implement approved software changes as directed with change requests.
    •Ensure maintenance work undertaken by contractors meets MTN Nigeria’s specification.
    •Maintain a comprehensive set of records of all transmission links, BTS sites, power equipment and spares for all sites within designated area.
    •Ensure all security and network Integrity documentation is completed and adhered to.
    •Liaise with diesel contractors to ensure on-scheduled supply of diesel to sites within purview
     
    Job Conditions:                 
    Tool of trade vehicle provided Normal MTNN working conditions. National travel and a valid drivers license. On stand by 24/7 through out the year. Overtime and the performance of call out duties are essential. Driving in high-risk areas and travelling high mileages is mandatory. Working at elevated heights and in extreme environmental conditions is a requirement. The use of safety climbing equipment while working at elevated heights is compulsory 
     
    Reporting To:     Team Lead, Field Support

    Required Skills:
    •B.Sc Electrical/Electronics (Telecommunications)/Mechanical Engineering
    •Four years RF & BTS, transmission and electrical experience with a GSM or Wireless Telecomm operator which includes
    •Two (2) years experience in  implementation and maintenance of power and cooling systems preferably in the telecommunications industry
    •Experience in transmission and radio planning and  climbing towers is desirable
    •Radio frequency propagation and radio/Micro Wave equipment installation and or maintenance.  
     
    Employment Status:  Permanent

    Qualification: B.Sc Electrical/Electronics (Telecommunications)/Mechanical Engineering
     
    This vacancy expires on 10/11/2011
     


    Field Support Engineer 
    Department: Network Group
    Location: Abuja

    Job Description:
    •Perform routine O&M procedures as prescribed for Power, Transmission and BTS Radio networks.
    •React to emergency faults and ensure all faults are rectified promptly within contracted SLA.
    •Resolution of repetitive faults affecting BTS radio network
    •Ensure provision of power (requisite quality) to all sites within purview 24 hours a day
    •Implement cross connect equipment in a designated area of the MTN Network
    •Compile information and report on the availability of the transmission network in light of the Service Level Agreement (SLA).
    •Swiftly diagnose and clear any faults or alarms assigned by trouble ticket, or ensure escalation within time period stipulated in SLAs to correct parties if unable to fix. To close or forward all trouble tickets promptly.
    •Implement approved software changes as directed with change requests.
    •Ensure maintenance work undertaken by contractors meets MTN Nigeria’s specification.
    •Maintain a comprehensive set of records of all transmission links, BTS sites, power equipment and spares for all sites within designated area.
    •Ensure all security and network Integrity documentation is completed and adhered to.
    •Liaise with diesel contractors to ensure on-scheduled supply of diesel to sites within purview

    Job Conditions:                
    Tool of trade vehicle provided Normal MTNN working conditions. National travel and a valid drivers license. On stand by 24/7 through out the year. Overtime and the performance of call out duties are essential. Driving in high-risk areas and travelling high mileages is mandatory. Working at elevated heights and in extreme environmental conditions is a requirement. The use of safety climbing equipment while working at elevated heights is compulsory

    Reporting To: Team Lead, Field Support

    Required Skills:                
    •B.Sc Electrical/Electronics (Telecommunications)/Mechanical Engineering
    •Four years RF & BTS, transmission and electrical experience with a GSM or Wireless Telecomm operator which includes
    •Two (2) years experience in  implementation and maintenance of power and cooling systems preferably in the telecommunications industry
    •Experience in transmission and radio planning and  climbing towers is desirable
    •Radio frequency propagation and radio/Micro Wave equipment installation and or maintenance. 

    Employment Status: Permanent

    Qualification: B.Sc Electrical/Electronics (Telecommunications)/Mechanical Engineering
     
    This vacancy expires on 10/11/2011
     
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