• Cargo Sales and Customer Service Executive at Kenya Airways

  • Posted on: 27 September, 2011 Deadline: 4 October, 2011
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  • To promote KQ Cargo, sell KQ cargo capacities and maximize revenue while meeting the set targets and ensuring customer satisfaction, loyalty and retention through providing high standard customer service and representation of KQ Cargo at the regional head office level.
     
    CARGO SALES & CUSTOMER SERVICE EXECUTIVE 

    KEY ACCOUNTABILITIES/RESPONSIBILITIES
    Provide background sales information, market information, customers' requirements and relevant data for revenue and expenditure budgets preparation for the region
    Create awareness of all KQ services and products to expand airline's influence in the market & generate future sales
    Sell cargo capacities and courier product to ensure budget revenue targets are met through budget adherence and monitoring
    Act as a principal contact point in customer related issues
    Provide customer service to build customer loyalty & retention
    Build and maintain close cooperation with KQ Station and KQ Ground Handling & Ramp Handling Agents and provide KQ Cargo network with necessary operational support such as proof of delivery (POD), tracing, discrepancy handling, SLA monitoring
    Control commercial cargo and courier activities in the region by controlling regional outstations; provide full support to the outstations in the region in cargo and courier related matters
    Analyze traffic flows and customers trends in the region for optimal sales strategy
    Assess sales performance to ensure optimal planning of future sales Gather market intelligence & competitor activities information to evaluate performance, provide a tool for immediate capacity optimization and information for further pricing & product development
    Generate management reports & analysis for regional cargo performance evaluation.

    COMPETENCIES
    Strategic thinking.
    Communication skills & influencing.
    Self confidence & proactivity .
    Result and service orientation reliability & responsibility
    Ability to work structurally and independently
    Public relations skills

    PERFORMANCE INDICATORS
    Timeliness and accuracy of information
    Performance vs. budget Customer survey results.
    Regional cargo commercial results Customer retention, customer exits and customer complaints.
    SLA results
    Accuracy & timeliness
    Flight optimization
    Comparative analysis Expanded customer base & increased revenue
    Internal & external customer satisfaction level

    KNOWLEDGE, SKILLS, EXPERIENCE
    University graduate
    2 year sales and customer service experience
    Airfreight or cargo airline related experience will be added advantage
    Fluency in Microsoft office package; Outlook, Word, Excel
    Driving
    Public speaking
     
    METHOD OF APPLICATION
    Interested candidates are required to submit applications and curriculum vitae latest by 7th October 2011 to:
    The Country Manager
    UBA House, 1st floor 
    Idowu Taylor Street, Victoria Island 
    P.O. Box 50147, lkoyi, Lagos
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