• Jobs at Airtel Nigeria

  • Posted on: 27 September, 2011 Deadline: 11 October, 2011
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  • MANAGER: QMS AUDIT (JOB CODE: 1013) 

    Ensure management of Policy and Process portal (administration & access) ensuring confidentiality and update in order to facilitate Certifications
    Provides professional, specialized skills, including, project management and problem analysis and resolution. 
    Facilitates and coordinates the development of work area (business function) plans for all critical business processes
     
    KEY ACCOUNTABLITIES
    Expected End Results
    Supporting Activities
     
    1. Management & Certifications
    Manage and co-ordinate policies and process under control. Ensure access of portal and communication and cascading of process change to relevant staff
    Co-ordinate end to end Quality certification activities like ISO 9000, TL 9000 etc
     
    2. Assist Functions on Audit Skill Enhancement and identification of Gap
    Assist business functions in resolving business issues related to work area (business function)
    recovery planning and recovery plan development / enhancements
    Recommend recovery strategies and options, and assist with the implementation of recovery solutions.
    Coordinate Audit Training
     
    2. Governance Model for Exposure Control
    Capitalize on business opportunities to refine production processes to mitigate exposure during disruptions of service, and, possibly, improve day-to-day operations
    Assessment of potential business impact. 
    Definition of critical, time-sensitive functions.
    Design, development, and documentation of work area (business function) to ensure a better governance model is in place
     
    3. People on process awareness and Audit skills
    Coordinate process awareness exercises.
    Develop schedules for training / awareness for business partner associates.
    Coordinate development of business unit schedules for annual certification & documentation 
    Maintenance and update, exercises, and independent review and validation
     
    SKILLS AND KNOWLEDGE
    Educational Qualifications & Functional / Technical Skills
    • Bachelor or Masters in Technology
    Relevant Experience (Type of experience and minimum number of years)
    10 –12 years of experience in Handling QMS and Audit
     
    OTHER REQUIREMENTS (Behavioral etc.)
    Strategic planning
    Commercial acumen
    Planning and coordination
    Decision making
    Relationship management
    Analysis skills
    Negotiation and influencing skills
    Team management
     
    MAJOR CHALLENGES
    Co-coordinating end to end certification activities for Certification
    Implementation of Consequence management system. 
     
    DIMENSIONS (METRIC MEASURES)
    1. Drive minimum 90% + process compliance for cross functional processes
    2. No. of customers handled – All Functions in the Nigerian Territory
     
    KEY DECISIONS
    Convince Functional Heads on the benefits of adhering to process

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