Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
-To acquire, grow and deepen customer relationships in the Personal Banking segment through excellent service delivery, with special focus on analysis and satisfaction of their personal, financial as well as investment needs and objectives.
*Accountability for the acquisition and growth of Personal Banking Segment in accordance with business goals.
*In branch Sales
*Ensure smooth and efficient provision of services to customers, in charge of branch customer experience.
*Report, resolve and eliminate root causes of customers' complaint.
1).Generate new business to achieve defined sales targets
*In consultation with the Branch Manager, draw up monthly plans for achieving new business and customer acquisition goals committed for the assigned branch.
*Source and call on individual prospects as well as organize and conduct sales presentations to groups, clubs, associations, companies and other organizations within the assigned branch, actively drive in-branch staff training.
*Actively participate in marketing and promotional activities for customer acquisition.
*Solicit referrals from other parts of the SCB Group especially during periods of staff incentive promotional drives.
2).Build and deepen relationships with Personal Banking Customers to achieve increase in share of wallet and revenues
*In consultation with the Branch Manager, determine monthly plans and implement sales and service process to achieve committed targets for incremental business from existing wealth Customers, and effectively:
a)carry out agreed sales initiatives
b) adhere to standards for frequency and type of customer contact
c) implement cross-selling and other relationship building activities, and
d)prioritize activities based on the level of existing / potential business and revenue contribution of customers in assigned portfolio.
*build an information database on existing Personal Banking Customers to support relationship building and cross-selling efforts.
*conduct highly professional consultative financial analysis and profiling sessions with wealth Customers to identify suitable local / cross-border financial, property and investment products and services for them in order to achieve their personal financial and investment objectives.
*foster and deepen customer relationships by providing regular market information updates and trend analyses on local and international equities, unit trusts, bonds and other investment instruments through market specialists, for appropriate follow up calls / visits to assist them in their investment decisions.
*implement loyalty-rewarding programme(s) to reinforce customer relationships.
*keep abreast of customers' needs and conduct regular checks on market trends and competitors' programme offering and activities for target customer groups so as to enable the local business and Group to initiate efforts to increase the attractiveness of the programme / product differentiation vis-a-viz local / global competition.
*plan, target and cross-sell integrated business financial services to wealth Customers who are self-employed professionals and businessmen.
3).Provide truly professional customer service to achieve a high level of customer satisfaction and retention
*Consistently adhere to local and international service standards.
*Practice service excellence in handling customer issues, complaints, product enquiries in a timely, problem-free and responsive manner.
*provide a high level of professionalism in conducting financial analysis and profiling with customers.
*recommend improvements in operational processes, procedures and products based on monitoring of customer feedback to ensure constant enhancement of service levels and efficiency.
*Management of Service Delivery - Review of staff output to ensure adherence to specified service standards. Manage / recommend workflow changes for greater efficiency.
*In liaison with the Branch Manager, plan and manage staff administrative issues for direct reports e.g
*Supervise day to day operational activities in the front office.
*Ensure all positions are manned
-Carry out responsibilities, organize work flow and staff leave
- Staff coaching and training where needed for improved performance
QUALIFICATION & SKILLS
*Minimum of a 2nd Class degree in a relevant course.
*8-10 years banking experience
*Strong relationship management skills
*Good Communication and Interpersonal skills.
*Strong leadership skills
Qualifications & Skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Interested and suitably qualified candidates should click here to apply online.